Uncover high-impact insights with text analytics that are purpose-built for adoption and actionability – powered by Medallia AI.
Powered by Medallia AI, our omnichannel Text Analytics enable every user across your organization to quickly identify emerging trends and key insights, at scale.
For over a decade, we’ve built the industry’s most comprehensive, connected, and scalable native text analytics at a low cost of maintenance, empowering us to deliver actionable insights that make employees and customers feel seen.
Pinpoint what happens – or doesn’t – in every interaction with text analytics that helps you understand complex conversations and prioritize key people, insights, and opportunities.
Support your workflows, alerting, coaching, and other processes with Event Analytics and compound topics, which enable you to better understand how events unfold throughout an interaction.
Automatically alert and surface emerging trends and missed opportunities to the right people based on role, prioritize support tickets, automate agent scoring, and support various workflows – all in real-time. Create alerts based on any change in categorization, sentiment, or any AI model, including effort, CX Risk, or Employee Recognition.
Derive the hidden, implicit meaning behind words with AI-powered NLU that saves you time and money. Minimize the cost of ownership by combining low-maintenance AI models with the power of crowdsourcing in supervised machine learning models.
Our NLU analyzes your data for themes, intent, empathy, dozens of complex emotions, sentiment, effort, and much more in dozens of languages and dialects so you can handle all your multilingual needs.
Text analytics is no longer the domain of data wizards alone. With Medallia AI-powered Text Analytics, you can build your own topic models in a low- to no-code environment.
You also have the option of hundreds of out-of-the-box topic models for every industry and use case at your fingertips. Gain access to accessible, easy-to-use models for the best, most accurate insights for your unique use cases, at scale.
Get the objective and accurate understanding of experiences with out-of-the-box and customizable text analytics-driven KPIs like sentiment, effort, and many more!
Not exactly what you need? We enable you to create your own KPIs to generate an objective score across all your text data, like empathy and competitor mentions.
Medallia transforms unstructured data from billions of surveys, social media reactions, reviews, emails, conversations, voice, agent notes, SMS/ text messages, social media comments, and more into action-oriented insights.
Our goal is simple – to empower you to focus on fostering the most impactful experiences with best-in-class omnichannel, scalable text analytics.
Brochure
Identify new trends, understand customer needs, and prioritize action with Medallia Text Analytics.
Blog
Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics.
Whitepaper
Six practices for making an impact with Text Analytics.
