Hotel Mercure Paris 19 Philharmonie La Villette 4 stars

Customer review rating (ALL Rating) 3.7/5 1,088 reviews

Hotel Mercure Paris 19 Philharmonie La Villette - Image 1
Hotel Mercure Paris 19 Philharmonie La Villette - Image 2
Hotel Mercure Paris 19 Philharmonie La Villette - Image 3
Hotel Mercure Paris 19 Philharmonie La Villette - Image 4
216 Avenue Jean Jaures, 75019 Paris, France

Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Spacious Family Rooms for up to 4 people

  • Hotel near public transport, opposite Zenith

  • Private car park with direct access to the hotel

  • 17 seminar rooms, including 9 with natural light

Our accommodation(s)

Hotel location

Hotel Mercure Paris 19 Philharmonie La Villette

216 Avenue Jean Jaures
75019 Paris
France

GPS:48.8889580678, 2.3940970661

Telephone
Fax +33 1 44 84 18 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'Entrepôt

Sharing and a sunny disposition are the norm at our restaurant, L'Entrepôt, which invites you to sample French cuisine with simple yet tasty dishes. All dishes are prepared using fresh products.

Your meetings and events

Room descriptions and layouts

17 

meeting rooms

From 1 to 230 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,088 reviews

TripAdvisor Rating  3.5/5  1,114 reviews

Cheaper mercure near a major metroline

Customer review rating 3.0/5

Serge Families - Confirmed reviews ALL

Nice large rooms. However, the lack of amenities, like shower-caps etc is very surprising for a Mercure brand.

Catastrophic

Customer review rating 0.5/5

Benjamin E. Business - Confirmed reviews ALL

Dear Management of Mercure, I recently booked a room at the Hotel Mercure Paris 19 Philharmonie La Villette through your website, for a stay from July 29th to July 30th. Based on the photos on your homepage, the hotel appeared promising. Having frequently stayed at Mercure and Ibis hotels in Germany, I was accustomed to a certain standard of service and quality, even at 2- to 3-star properties. Your hotel is rated 4 stars, and while the rate of 300 euros per night seemed high, I accepted it, understanding that it was during the Olympic season. However, my experience was nothing short of appalling and a severe disappointment to your brand, which I have always associated with good service and quality accommodations. The room I was given was simply unacceptable. It was dirty, the bathroom had a very unpleasant odor, and the overall condition of the room was outdated and did not resemble the images on your website. I was particularly embarrassed because I had brought my wife along on this business trip, and she was equally shocked by the state of the room. The most distressing issue was that the air conditioning did not function, despite the outside temperature reaching 35 degrees. This made the room unbearably hot, exacerbating the already foul smell. When I inquired at the reception about the air conditioning, I was told that the system couldn't cool all the rooms because the hotel was full. It is unacceptable to advertise air conditioning as an amenity when it clearly cannot be provided, especially at these excruciating temperatures. If this is the case, guests should be informed beforehand. I requested to be moved to another room, but I was told that the hotel was fully booked, which was blatantly untrue as I found available rooms online. The reception staff, though friendly, seemed inexperienced and ill-equipped to handle such situations. There was no proper manager on-site to address my concerns, which is extremely disappointing for a hotel that claims to be 4-star. With no assistance or resolution offered, I had no choice but to leave and rebook at another hotel. Fortunately, I found a room at the Est Hotel nearby for only 180 euros, which provided a superb experience in stark contrast to the dismal conditions at your hotel. I consider what I encountered at your property not only a bad joke but bordering on fraud. When I requested a refund, I was told it was not possible. Additionally, I was charged for two days of garage usage, despite not using it, and this refund request was also denied. This has been one of the most disappointing experiences I have ever had with a hotel, let alone a supposed 4-star property, and I have traveled to at least 30 different countries. I am formally requesting a full refund for both the hotel room and the garage charges. I trust that you will address this matter promptly and appropriately. Sincerely, Benjamin E. E. KG Franz Josefs Kai 21 1010 Wien, Vienna Österreich , Austria Mobile: +43… Phone: +43… Email: be…

Terrible all around

Customer review rating 1.0/5

B. B. Couples - Confirmed reviews ALL

Very disappointing. I did not read reviews of this hotel until after I checked in. I think Accor should read my - and many others' - reviews as soon as possible. Briefly: poor interaction at the check in; they did not have my reservation on record, and I had to produce my confirmation email, and they said "they could accommodate me" (that is what the reservation is for?); the room was EXTREMELY hot, and there was an air conditioning unit, unplugged, not set up, had to cool off the room and it took HOURS. There was no washcloth or hand towel, not very clean. We had stayed for 5 nights previous to that at a Marriott property which is what I will choose next time. Please read the reviews on Google. Pay attention - this should have cost ~40 euros/night, not 400.

excelent service, poor structure

Customer review rating 2.5/5

Fa… Business - Confirmed reviews ALL

One of the most treined team of all hotels I stayed from Accor Bur no air conditioner at the rooms, after complain the insult a very noisy mobile air conditioning, old carpets, no soap solid...

Customer review rating 0.5/5

Sabi T. Families - Confirmed reviews ALL

Staf very bad

In partnership with TripAdvisor

Other web-users rate our hotel

  • 692 reviews 8.3/10 Location
  • 1,337 reviews 4.1/10 Room
  • 908 reviews 7.2/10 Service
  • 12 reviews 4.1/10 WiFi
  • 733 reviews 4.5/10 Comfort
  • 539 reviews 3.2/10 Cleanliness
  • 438 reviews 7.4/10 Breakfast
  • 272 reviews 3.5/10 Vibe

Powered by Trustyou

Our other establishments nearby