Sofitel Brisbane Central 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 8.139 beoordelingen

Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4

Omschrijving

Extras van het hotel

  • Het hotel ligt boven het Centraal Station, metdirecte toegang tot Brisbane Airport.

  • Drie bekroonde restaurants en een koffie en cocktail lounge bieden onbeperkte keuze.

  • De grootste conferentie- en evenementenruimte van Brisbane voor maximaal 1.100 personen.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Onze accommodaties

Hotel locatie

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australië

Gps:-27.465352, 153.026299

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Uw vergaderingen en evenementen

Beschrijvingen en configuraties van de kamers

18 

vergaderruimtes

Van 1 tot 1.056 

deelnemers

Configuratie niet beschikbaar voor deze criteria
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  • Converteer verschillende eenheden om de organisatie van uw evenementen te vereenvoudigen.

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Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  8.139 beoordelingen

TripAdvisor score  4.0/5  5.076 beoordelingen

Certificaat van uitmuntendheid 2024

Very Disappointed

Tripadvisor-waardering 1.0/5

kannan995 Zaken - Gecertificeerde beoordeling door TripAdvisor

The room hasn't been serviced on the 2nd day. I left the room in the morning and came back at 8:30 pm and noticed no one had cleaned the room and no clean towel, bed not made, no milk, no water. I called the room service and they didn't turn up. Then I made a second call to the duty manager, Then the room service turned up and did their work. End up, it was 10 pm. I had my shower and got to bed. For one of the beds, they replaced the bed sheets, and the duvet sheets are very smelly; I think that has been used somewhere else. I noted on the bed sheet few dirt's. I am a silver member, and I went for the free drink. The bar staff treated me like I was a beggar. On my arrival, the staff at the door thought I was an Uber driver, and he didn't let me talk; he talked to me like I was picking up someone. This is not right; first, they have to wait for my response; rather, they are thinking of their own idea. I am very disappointed overall with the services, and this is the 5th time I have stayed at this hotel and had very bad experiences. I have booked the Luxury Room and the services like this are not acceptable.

Bonjour, I hope this finds you well, I have responded to your feedback directly via email. Merci, Thomas Annand Luxury & Guest Experience Manager

poor communication

Tripadvisor-waardering 1.0/5

SKD111 Stellen - Gecertificeerde beoordeling door TripAdvisor

concierge excellent throughout the stay but nothing positive once we entered the hotel, reception area newly renovated and impressive. We booked for 2 nights in a upgraded king room but left after I night. The room was small, furniture very old and tired and evidence of vomit on the furniture had not been cleaned. It took 2 requests and 5 hours to have it attended. Communication both prior to and whilst we were there was appalling and as a loyal Diamond Accor member its our worst experience in our association with Accor. Tom, acting GM, terrible.

Bonjour SKD111, Thank you for your review, if you could kindly provide some further information in relation to your feedback by emailing myself; jefferson.lagarde@sofitel.com. Sincerement, Jefferson Lagarde Director of Rooms & Luxury Experience.

Sofitel eben

Tripadvisor-waardering 4.0/5

Spikefriend Stellen - Gecertificeerde beoordeling door TripAdvisor

Sehr angenehmes Luxushotel in zentraler Lage von Brisbane CBD. Das Sofitel „MyBed“-Konzept ist auch für Vielreisende wie uns immer noch ein Vergnügen - so himmlisch schläft man kaum irgendwo sonst. Elegante Ausstattung, zuvorkommendes Personal, alertes Housekeeping, leider kein abendlicher Turn-Down-Service. Für Statusgäste von Accor eine Clubetage (30.Stockwerk) mit High Tea und Apéro. 5 blitzschnelle Aufzüge, zwei mit Aussicht auf die Stadt. Parken selbst für australische Verhältnisse hochpreisig. Die Brutalo-Architektur aus den 1980ern (einst für Sheraton entstanden) sieht man von innen nicht, aber leider stammt auch die Konzeption der Badezimmer noch aus dieser Zeit mit lebensgefährlichen Wannenduschen und zu kleinem Waschtisch - dagegen helfen auch neue Wannen und Wandspiegel nicht.

Bonjour Spikefriend, Thank you for taking the time to provide feedback on your recent stay at Sofitel Brisbane Central. We are delighted to hear that you found our hotel's central location convenient and that you enjoyed our signature Sofitel "MyBed" experience. It's wonderful to know that our elegant décor, attentive staff, and efficient housekeeping contributed positively to your stay. We appreciate your loyalty as a valued Accor status guest and are pleased that you were able to enjoy the Club Lounge privileges on the 30th floor, offering High Tea and Apéro Chic. However, we regret to learn that certain aspects of your experience did not meet your expectations. We take your comments about the absence of an evening turn-down service seriously, and we will review this to ensure we can enhance our services for our guests' comfort and convenience. Regarding your feedback on the bathrooms, we apologize if the design fell short of your expectations. We constantly strive to update our facilities to meet modern standards and guest preferences. Your comments regarding the bathtub showers and the size of the vanity will be shared with our management for further consideration. Regarding the parking fees, while we understand your concern, we aim to provide secure and convenient parking options within the city center, and our pricing is in line with similar establishments in the area. We sincerely appreciate your detailed feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Merci, Thomas Annand Luxury & Guest Experience Manager

Fijn hotel, alleen alles verouderd wel.

Avis-klantbeoordeling 4.0/5

Sebas Alleen - ALL bevestigde berichten

Kamer netjes, bed goed, badkamer oké. Locatie van hotel top, ontbijt heel Goed. Hotel moet wel gaan vernieuwen want het wordt vergaande glorie. Eerste avond tijdens diner in restaurant zat ik onder een lekkende airco, en de strijkplank op mijn kamer was de goes niet goed.

Geachte Sebastiaan S., Wij stellen uw opmerkingen over uw verblijf in Sofitel Brisbane Central erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Daniel Saint James Luxury Experience Executive Sofitel Brisbane Central

Prima hotel met goede service

Tripadvisor-waardering 5.0/5

J G Zaken - Gecertificeerde beoordeling door TripAdvisor

Prima gelegen hotel; uitgebreide voorzieningen, bij treinstation en in centrum en loopafstand van winkelstraat. Uitgebreid ontbijt buffet en diner buffet. Prima kamer en goede service. Vriendelijk personeel en altijd beschikbaar. Jammer dat je voor wifi moet betalen in hotel van deze klasse

Dear Jo G, Thank you for providing feedback on your recent stay at the Sofitel Brisbane Central. I am pleased you thought our location central and our staff looked after you well. Please accept my apologies for the cost of the wifi and any inconvenience this may have caused during your stay. It may be of interested to you that if you join Le Club Accorhotels loyalty group, when you become a silver member you receive complimentary wifi during your stay. Thank you again and we look forward to welcoming you back in the future. Yours Sincerely, Hayden Hughes General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.483 beoordelingen 9.4/10 Locatie
  • 2.836 beoordelingen 6.8/10 Kamer
  • 3.799 beoordelingen 8.9/10 Service
  • 27 beoordelingen 6/10 Wifi
  • 1.294 beoordelingen 7.8/10 Eten
  • 734 beoordelingen 8.2/10 Ontbijt
  • 720 beoordelingen 6.3/10 Netheid
  • 334 beoordelingen 7.7/10 Bar en Dranken

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