Kylas Customer Satisfaction Policy
At Kylas, we strive to create quality software that you enjoy using for your business needs and organizational growth. You have several choices, and we appreciate you giving us your business. Thank You! We have created this policy that details our policies should we fail to meet your expectations.
Monthly Subscriptions If at any time during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work-around or give a timeline for a solution that will meet your needs. If you are not satisfied, services can be cancelled but NO REFUND will be provided.
Annual Subscriptions In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If you are dissatisfied at any time during your first 30 days using our service, don't hesitate to get in touch with us. We will do our best to address your issue, provide a work-around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will only retain INR 12,999/- or the one-time setup cost (if availed) and refund the remaining amount to you. If the issue is raised after one month (30 days) from the subscription payment date, the services can be canceled, but NO REFUND will be provided. If you have signed up for any duration lesser than 12 months, No Refund will be provided if the issue is highlighted post 15 days of payment.
Auto-Renewal For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal, we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it has already been charged. That is why you can cancel your annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
The refund policy applies only to accounts that have signed up with Kylas via our direct sales team. For accounts who have come via our Channel Partner Network, please reach out directly to your Partner for any refund-related queries.
For any other details or queries, please do have a look at our Terms of Service.
