What should I do if iCloud isn't working?

Filed under Deliveries for iOS. Updated December 17, 2020.

If iCloud syncing isn’t working, make sure you have a working internet connection, and you may need to give iCloud some time to sync. If you’re still having problems, try the suggestions below.

Make sure iOS is up to date

We recommend using the latest version of iOS, but make sure you have at least iOS 10 or later. You can check for iOS updates by opening the Settings app, tapping General, then Software Update.

Make sure Deliveries is up to date

Some older versions of Deliveries won’t be able to sync with newer versions, so make sure you have the latest version on all your devices. You’ll need Deliveries 6.2 or later for iOS or Deliveries 1.2 or later for Mac to keep everything in sync. You can check for updates by opening the App Store app, then tapping on the Updates tab.

Make sure iCloud is enabled

These instructions are for iOS 14, but the steps are very similar on other versions of iOS.

  • Open the Settings app
  • Select your name at the top
  • Make sure you’re signed in using the same Apple ID you use for iCloud on your other devices
  • Tap “iCloud”
  • Scroll down to the “iCloud Drive” switch, and make sure it’s on
  • Scroll down to the “Deliveries” switch, and make sure it’s on
  • Return to the Deliveries app, and tap the Settings icon
  • Tap “Sync”
  • Make sure the “iCloud” switch is on

You may also want to check that iCloud Drive is enabled over cellular data:

  • Open the Settings app
  • Select “Cellular Data”
  • Scroll down to the bottom and make sure the “iCloud Drive” switch is on

Restart your device

If you’re still having problems, restart your iPhone or restart your iPad.

Reset iCloud data

This should only be used as a last resort, and you may want to contact us before trying it, but if nothing else is working, you can reset the app’s iCloud data. This will delete all of your synced data from iCloud. Deliveries saved on your devices will be re-synced the next time you open the app. To get started, open this page on the device that has the most up to date copy of your deliveries, and press the button below.
Reset iCloud data

We’ve found that these suggestions solve most iCloud problems. If it’s still not working, please let us know and we’ll do our best to help you. You may also want to try switching to Junecloud sync, especially if you need to sync with older versions of the app.

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