Videndum Warranty Terms and Conditions (WT&C)

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Videndum Warranty Terms and Conditions (WT&C)

1.         General

1. 1. Thank you for purchasing a Videndum Media Solutions (“Videndum”) product (“Product”).
   2. All Videndum Products are covered by a full manufacturer's warranty (“Warranty”), as fully described below.,  which does not limit any statutory rights available for the person who purchased the product (“Consumer”).
   3. This Warranty protects the Customer against defects in material or workmanship for the warranty period (“Warranty Period”), asdefined below.
   4. The duration of any available statutory warranty varies according to local jurisdiction. However, as Videndum has full confidence in the quality of its Product, additional limited warranty extensions on some Products are offered to original purchasers.
   5. This present Terms and Conditions (“WT&C”) applies to Products purchased on and after 1 October 2022. In the event of conflict between the WT&C and any warranty documentation included in Videndum product packaging, the documentation bearing the latest date shall apply.
   6. Videndum warrants that its Products have been manufactured, tested and inspected by its Quality Control teams.
   7. There are two levels of Warranty:
      1. A first level of Warranty is offered by the "Standard Warranty". This is what may be required due to law in the country in which Videndum Products are sold. It is valid from the date of first purchase, as evidenced by the sales receipt (“Original Purchase Date”).
      2. A possible second level of additional Warranty is offered alternatively by the "Extended Warranty" or “Lifetime Warranty”. This may be offered by Videndum as a limited extension to the Standard Warranty under circumstances and subject to limitations, as per Article 2 and 3. 3.
   8. Unless otherwise required due to law of the jurisdiction where the Product has been purchased, these Warranties are given to the original purchaser of the goods only and cannot be assigned, except with the prior written agreement of Videndum.
   9. For the purposes of these T&C, the person who originally purchased a Videndum Product is referred to as “Customer" or "Purchaser".

2.      Warranties Types

0. 1. Standard Warranty
      1. The coverage, application, exclusions and relevant terms of the Standard Warranty are the ones provided by the applicable law (statute) in the jurisdiction (“Jurisdiction”) where the Product was purchased.
      2. In case there is no applicable law requiring any Warranty or where Videndum has agreed to provide an Extended Warranty, Videndum warrants its Products to be free from defects in material and/or workmanship under normal use for the period(s) of time and under the conditions set forth below in 2.3.
      3. Videndum warrants the Product against latent defects for two years from the date of original purchase. However, the applicable law of the Country in which the purchase is concluded may provide the Consumer with additional warranty rights, that Videndum undertakes to honour. Purchasers are highly recommended to learn more.
   2. Extended Warranty
      1. In addition to the Standard Warranty, Videndum provides, on certain eligible Products that the Purchaser has to verify each time, extended and alternate warranty periods:
1. a free of charge Warranty period, applicable according to the following conditions, with the exception of Electronic Devices (hereinafter “Extended Warranty").
2. a free of charge Lifetime Warranty period, applicable to eligible Products and as long as the Product remains in the property of the Customer (hereinafter, the "Lifetime Warranty"). The Warranty shall automatically considered void in case of loss of ownership of the Product or in case of death of the original Purchaser. The Lifetime Warranty has an initial duration of 120 (one hundred and twenty) months, after which the confirmation of continuity for a further period of 120 (one hundred and twenty) months shall be at Customer's responsibility. The Customer may confirm the continuity of the Lifetime Warranty at the expiration of each ten-year period, for an equivalent duration. The Lifetime Guarantee is not assignable and/ or transferable to third parties, either by inheritance or any other title of transfer of ownership. Terms, conditions and exclusions of the Lifetime Warranties are specified on the websites of the Products for which this present warranty is provided. Purchasers are highly recommended to learn more.
   1. 2. The Extended Warranty starts from the Original Purchase Date, provided that the following conditions are all satisfied:

1. the extended Warranty applies on certain eligible products as per article 2.4 and 2.5;
2. the Product is purchased from a “Authorized Dealer” or from Videndum itself through Videndum website;
3. the Customer has duly registered the Product through Videndum website within 60 days from Original Purchase Date, as per Article 2.4.
   3. Under the Extended or Lifetime Warranty, Videndum warrants its Products to be free from defects in material and/or workmanship under normal use for the period(s) of time and under the conditions detailed on Videndum website and which may be reviewed during and after registration of the Product.
   4. Videndum offers a variety of Products, under different categories of accessories for image capture. Each Product category may be offered with a different Extended or Lifetime Warranty. The Extended or Lifetime Warranty applies only to the eligible Products and only where the Product has been validly registered. Customer has to check the Product code on the website. By registering online for the Extended or Lifetime Warranty, Customer shall be deemed to have agreed to and accepted the following terms and conditions of warranty, any terms and conditions contained on the website in regards the Extended or Lifetime Warranty and Videndum’s privacy policy. If Customer intends to to register your Product to validate Extended or Lifetime Warranty:

•  In case of purchase of a Product form the website, Customer shall receive an email from Videndum containing a link to register the Product.
• In case of purchase of a Product from an Authorized Dealer or other websites, Customer has to register the Product at the following link: https://warranty.VidendumMediasolutions.com/home/register      
  5.  Costumer is highly recommended to keep the receipt as proof of purchase for the Warranty to be valid. To consider the Warranty valid and to have service or repair the Product under warranty, Customer is needed to send Videndum the receipt. For further information on the Extended Warranty terms and conditions, if available, Customer is recommended to visit Videndum.
  6. In accepting the Extended Warranty, Customer agrees that the terms and conditions, as described by this WT&C and any terms and conditions detailed on the registration website, represents the entire agreement between Customer and Videndum. This relates to Videndum's liability as the manufacturer, under the governing law of the country, state or region where the product was sold. No other express or implied warranties are or will be given by Videndum, as the manufacturer or seller, to the Customer.

3. Exclusions and limitations of Warranty

• 1. The Warranties described in this WT&C  do not apply to defects, faults, damage, or any malfunctions caused in whole or in part by the following  cases:
• defects (also aesthetics), malfunctions and faults (hereinafter simply “Faults”) caused by improper use of Product, negligence, inadequate or improper maintenance and care, overloading, handling, use contrary to recommendations or instructions accompanying the Product;
• defects caused by corrosive environments, environments containing airborne contaminants (silicone, aluminium oxide, etc.), or excessive thermal shock;
• Faults occurring during modification or as a consequence of a repair by the Costumer or an unauthorised (by Videndum) third party;
• Faults due to wear and tear (for example components in contact with support surfaces such as wheels, feet, tips, ...; sliding parts, e.g. zippers; batteries; connectors and connection cables; ...);
• Faults as to components that constitute consumables; (for example non-rechargeable batteries, lubricants,);
• Faults caused by the use of accessories or parts not approved by Videndum or non-compatible;
• Faults resulting from shipment of the Product to Videndum for service;
• Faults resulting from the use of the Product other than that for which it was designed;
• any installation or operation of the Products other than in compliance with applicable building, mechanical, plumbing and electrical codes. 
  2. This Warranty is voided if the product number or the serial number on the Product has been altered, defaced, removed or is illegible.
  3. Videndum shall not be liable, under any circumstances, for any special, incidental or consequential damages, direct or indirect, including, but not limited to personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements and other additional expenses, even if Videndum has been advised of the possibility of such damages.

4. Data/Customer Items Left in Product

1. 1. Videndum declines all and any responsibility for the loss of the Data of the person who has used the Product (“Consumer”) or for any damage occurred to other storage media or property belonging to the Consumer that is not removed by the latter from the Product before its return for repair. It is understood that this Warranty does not cover any third-party hardware or software, which may be sold or packaged with the Videndum product. The Customer is fully responsible for backing up the software or data (if any) stored in the Product. Videndum shall not be responsible for the loss of any data howsoever caused.

5. How to claim

1. 1. For Warranty service on covered defects during the Warranty Period, the Customer has to contact the Distributor/reseller where the Product was purchased and follow the instructions. Claims made under this Warranty must be made providing a valid, legal proof of purchase (e.g. original invoice or sales receipt) indicating the date of purchase, reseller name, model name or product number.
   2. If Videndum determines that any Product is not covered by any Warranty, the Customer has to pay all parts, shipping for the repair or return of such Product.
   3. To obtain the Warranty Service, the Customer will be asked to return the Product or the defective part(s), carefully packed and with the required proof of purchase.

6. Videndum’s Obligations

6.1     If a Product or any part thereof fails due to a manufacturing or workmanship defect, during the Warranty Period (Standard and provided that your registration for Extended Warranty in compliance with Article 2.2 - 2.6, Videndum shall alternatively:

• repair;
• send spare parts under warranty;
• issue a replacement FREE OF CHARGE within a reasonable period of time.

If the Product has been superseded, replacement shall be made with a current model of the same quality and equivalent function. Only original, unaltered and unmodified items and workmanship are covered. Unforeseen situations will be assessed on a case-by-case basis by Videndum, subject to discretion of the latter.

7. Warranty Repairs

1. 1. Repairs carried out under this WT&C must be carried out by a distributor’s service centre.
   2. No reimbursement or any further warranty will be provided for repairs carried out by a non‐Videndum Authorised Service Centre. Videndum declines all and any responsibilities for the unauthorised repair.

8. Limitation of liability

1. 1. To the maximum extent permitted by applicable national laws, this Warranty will be the SOLE AND EXCLUSIVE remedy that the Customer could act against Videndum.
   2. Videndum shall be NOT liable for any direct, indirect, special, consequential or punitive damages, including, but not limited to, personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements and other additional expenses, even if Videndum has been advised of the possibility of such damages.
   3. The foregoing limitation shall apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts or omissions.
   4. To the maximum extent permitted by applicable national laws, ANY EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY WHICH, FOR THE WARRANTY CONTAINED HEREIN, MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THIS INCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
   5. These present limitations and exclusions are intended valid and effective in the  jurisdictions t that  allow the exclusion or limitation of incidental or consequential damages. Therefore, the applicability of this clause has to be verified on a case-by-case basis.

9. Technical Standard

1. 1.  The Product is not considered to be defective in terms of material nor workmanship, by reason that it might require modification, in order to conform to applicable national or local technical or safety standards and/or network settings in force in any country, other than the one for which the product was originally designed and manufactured as indicated on the Product, the original packaging and/or the original product manual.
   2. These Warranties shall not cover, and no reimbursement will be provided for, such modification, nor any damage, which may arise as a direct or indirect consequence.