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Investor contacts

2023 Annual Report and Accounts

Select the investor relations area you would like to contact.

Private Shareholders

Manage your shareholding online or direct queries about dividends, address changes, lost and stolen certificates etc to our registrars:

Computershare Investor Services plc

The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
+ 44 370 702 0135

Institutional Investors and Rating Agencies

Queries can be directed to investor.relations@natwest.com

Equity Investors

Claire Kane

Claire Kane
Director of Investor Relations
 Tel: 0207 672 1758

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Claire was appointed Director of Investor Relations in January 2024 having joined NatWest in July 2020 as Head of Equity Investor Relations. Prior to this Claire worked as a sell-side analyst covering the UK and European banking sector for 12 years. Claire started her career at Deloitte and is a Chartered Accountant and CFA charter holder.

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Serpil Sancar

Serpil Sancar
Investor Relations Operations Manager
 Tel: 0207 672 1758

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Serpil Sancar has worked within the NatWest Group for over 25 years, starting in branch banking in North London. She has held a variety of roles and has vast experience within the organisation. Serpil joined the IR team in July 2014 and is PA to the Head of Investor Relations and Head of Debt Investor Relations.

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Nick Gough

Nick Gough
Head of Equity Investor Relations
 Tel: 07929 383731

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Nick joined NatWest as Head of Equity Investor Relations in February 2024. He has more than 30 years of financial markets experience, most recently in the UK Advisory and Corporate Broking team at CS. Nick started work as an equity research analyst at County NatWest, before becoming a specialist salesperson covering European financials, and working at a range of banks, including UBS, ABN Amro and JP Morgan, as well as CS. Nick has an MA in Geography from Oriel College, Oxford.

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Andrew MacLean

Andrew MacLean
Manager, Equity Investor Relations

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Andrew joined NatWest Group in August 2017 and spent 4 years in the Group Financial Planning and Analysis team, covering Group aspects of the budgeting process, monthly management reporting and narrative for published external results. Prior to this, Andrew spent 2 years in the Advisory team at Grant Thornton, with a main focus on Transaction Advisory Services and financial due diligence. Andrew started his career at Grant Thornton in external audit and is a qualified Chartered Accountant (ICAS), with a BA (Hons) Accounting from the University of Strathclyde.

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Oliver Sherman

Oliver Sherman
Manager, Equity Investor Relations

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Oliver joined NatWest Group in April 2023 in the role of Investor Relations Manager. Prior to joining, Oliver has worked as an Equity Research Analyst in a variety of buy-side and sell-side roles including for Octopus Investments, Northern Trust and, most recently, within UK Government’s Department for Business and Energy. Oliver is qualified as a Chartered Accountant (FCA), Chartered Financial Analyst (CFA) and holds a BSc (Hons) degree in Mathematics from the University of Edinburgh.

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Alison Robb

Alison Robb
Investor Relations Manager

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Alison joined the team in February 2024. Prior to this; she held various roles at Coutts; including Wealth Manager, Head of Sustainability and Executive Assistant to the CEO. She joined Coutts on the Graduate Programme in 2014; having studied Law at Durham University.

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Farida Abbasova

Farida Abbasova
Analyst, Equity Investor Relations

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Farida joined the NatWest Group Investor Relations Team in 2021. Prior to this, she spent 1 year as an Experience Manager optimising advertising channel strategy for various Investment products. Farida joined NatWest Group in 2016 on a summer internship and subsequently joined the Finance Graduate Programme in 2017. During the graduate programme Farida worked across different teams including Corporate Strategy, Executive Decision Support, Portfolio Management (Coutts) and completed her Chartered Accountancy (ICAS) qualification. Farida holds a BA (Hons) Economics & Finance degree from Manchester University.

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Fixed Income Investors

Paul Pybus

Paul Pybus
Head of Debt Investor Relations
 Tel: 0207 672 1758

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Paul joined the NatWest Group Investor Relations team as Head of Debt Investor Relations in January 2018 after 7 years in our Treasury team. Paul studied law at the LSE, qualifying as a Chartered Accountant shortly afterwards and pursuing a career in the banking sector specialising in capital management.

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Scott Forrest

Scott Forrest
Head of Treasury Debt Capital Markets & Capital Strategy, NatWest Treasury
 Tel: 0131 626 1329​

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Scott joined NatWest Group in 2013 and is responsible for the issuance of the Group’s capital, senior unsecured and secured debt, as well the management of its existing liabilities. This in turn has led to a key role in the development and a Green, Social and Sustainable Bond Framework to facilitate ESG related issuance. In November 2019 NWG issued the first social bond from a UK Bank under ICMA Social Bond principles, following this up with a green bond and a further social bond (social housing) in May-20 and Feb-21
Scott qualified as a lawyer and has worked in the life insurance and fund management sector where he has held a number of positions in both the Legal and Treasury teams.

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Ratings Agencies and ESG

Gabriella Dispenza

Gabriella Dispenza
Head of ESG Investor and Rating Agency Relations

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Gabriella is responsible for ESG investors and Credit and ESG Rating Agencies. She joined the bank’s Risk team in 2012 and moved to Treasury/Investor Relations in 2014. Her background is in ratings & financial advisory and credit risk. Gabriella holds a first class Economics & Banking degree from The University of Siena (Italy) and has been increasing her focus on ESG in the last six years (including obtaining the CFA UK Level IV Certificate in Climate & Investing and the CFA institute Certificate in ESG Investing).

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Rachel Lane

Rachel Lane
Ratings Strategy Manager
 Tel: 0207 672 1758

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Rachel joined NatWest in September 2010 as part of the Finance Graduate Programme. Rachel rolled off the scheme into the Derivatives team within Treasury where she managed the bank’s interest rate risk for several years. Subsequently, Rachel moved to the Liquidity Portfolio Investment Management team within Treasury where she managed the US dollar portfolio. Rachel holds a first class honours in Financial Economics and is a qualified Management Accountant.

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American Depository Receipts (ADRs)

BNY Mellon acts as depositary bank for our sponsored NYSE listed level II ADR program. Each ADR represents 2 ordinary shares of the company. The ADRs trade on the New York Stock Exchange under the ticker symbol NWG.

For all enquiries about ADR holder accounts and payment of dividends, please contact:

BNY Mellon Depositary Receipts
P.O. Box 43006
Providence, RI 02940-3006

shrrelations@bnymellon.com

Tel: Toll free in USA 1-866-259-2287. International calls +1 201 680 6825

For further information on the NatWest Group ADR program see BNY Mellon's website.

TR-1 Notifications

Notifications under DTR 5: If you are sending a TR-1 Notification please send it to TR1@natwest.com.

NatWest Group general enquiries

For general enquiries please try our contact us page or call us on one of the numbers below.


Call Telephone Banking

Call us on: 03457 888 444.

Overseas: 0345 030 3605.

Relay UK 18001 03457 888 444.


You can also write to us at 250 Bishopsgate, London, EC2M 4AA.

For general enquiries please try our contact us page. You can also write to us at 250 Bishopsgate, London, EC2M 4AA.


Our media teams are the primary spokespeople for NatWest Group and all its brands. We provide a 24 hour service to journalists. Journalists calling out of office hours with an urgent query for the Media Relations team should call +44 (0)131 523 4205. Out of hours calls will reach the NatWest Group Security Team, who will put you in contact with the duty press officer.

A full list of media contacts and teams, broken down by business, can be found below. The media team can only deal with enquiries from journalists. For general banking enquiries, please see Customer contacts and frequently asked questions. 


NatWest Group Financial Media Desk

The NatWest Group Financial media desk deals with enquiries relating to the Group as a whole, as well as key events in the calendar including financial reporting and market announcements.

Contacts

James Abbott
Head of Financial Media
+44 131 523 4205
James.Abbott@natwest.com

Claire French
Media Relations Manager
Claire.French@natwest.com
+44 7581 066 380

Alex Dee
Media Relations Manager
Alexandra.Dee@natwest.com
+44 7967 865 819


Retail Banking Media Desk

The Retail Banking media desk provides proactive and reactive communications support in respect of the people, products and services of NatWest’s retail bank. It handles proactive consumer launches and deals with journalist enquiries on a range of personal banking issues including fraud & scams, the mortgage market and digital banking services.

Contacts:

Niall Caldwell
Head of  Media, Retail Banking 
+44  7880 188416
Niall.Caldwell@ulsterbank.com 

Andrew Neilson
Media Relations Manager, Retail Banking
+44 777 197 3550
Andrew.Neilson@natwest.com

Katie McCracken, 
Media Relations Manager, Retail Banking
+44 7399 530 133
Catriona.McCracken@natwest.com


Commercial & Institutional Media Desk

The Commercial & Institutional media desk handles all enquiries related to NatWest Group’s business customers. This includes entrepreneurs and SMEs, through to mid and large corporates, to institutional and international clients trading around the world.

Contacts:

Mike Johnston
Head of Media, Commercial Banking
+44 7584 403860
Mike.Johnston@natwest.com

Stephanie Melrose
Media Relations Manager
+44 7966 212576
stephanie.melrose@natwest.com

Lucy Chislett
Media Relations Manager
+44 7974 864900
Lucy.Chislett@natwest.com

Annabelle Kime
Media Relations Manager
+44 7890 952946
Annabelle.kime@natwest.com

Laura Blumenthal
Media Relations Manager
+44 7947 974464
laura.blumenthal@natwest.com


Campaigns

The Media Campaigns desk deals with longer-term projects, events, visits and proactive initiatives across the bank.

Contacts:

Jonathan Rennie
Regional Campaign Manager, Scotland
+44 7769 932102
Jonathan.Rennie@natwest.com

Noel Davies
Regional campaign manager, Wales and the South West
+44 29 2035 3757
Noel.Davies@natwest.com

Vonnie Sandlan
Regional Campaign Manager, North, Midlands and East of England
+447401 278778
Yvonne.Sandlan@natwest.com

Marion Rannard
Regional Campaign Manager, London & South East
+44 131 626 9911
Marion.Rannard@natwest.com

Joanna Broomes
Media Campaign Manager
+44 (0) 7929 826923
Joanna.broomes@natwest.com


Coutts

The Coutts and Wealth Businesses team is responsible for protecting and enhancing the Coutts brand with the national, regional and international media in which Coutts operates.

Contacts:

Sarah Binnie
Media Relations Lead
+44 7879 662 665
Sarah.binnie@natwest.com

Sarika Thanki
Media Relations Manager
+44 78921 4982
Sarika.Thanki@natwest.com

Georgina McIntyre
Head of External Communications
+44 7483 347 4268
Georgina.mcintyre@natwest.com


Ulster Bank ROI

The Ulster Bank ROI media team deal with media enquiries relating to all the various business divisions of Ulster Bank ROI.

Contacts:

Robert Magee
Media Relations Manager - Republic of Ireland
+353 87 623 4888
Robert.Magee@natwest.com


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