NatWest Group is a UK-focused banking organisation, serving over 19 million customers, with business operations stretching across retail, commercial and private banking markets.
It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly.
Find out more about our Board of Directors and Executive management team, and view key governance documents.
How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands.
Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers.
We’re dedicated to serving our customers. By being there throughout their lives, we can build long-term value, invest for growth, make a positive contribution to our communities and drive attractive returns for shareholders. Our focus is to continue building a great bank, powered by great people and delivering fantastic service to our 19 million customers.
As a leading UK bank with 19 million customers, we are well-placed to support them to make sustainable choices, while driving value and growth from the commercial opportunities of the transition to a net-zero economy.
As a leading financial firm in the UK, we believe we can make a real and positive difference to people’s lives.
We follow the highest standards of corporate governance, business integrity, and professionalism in all our activities. Our corporate governance framework helps support the effective implementation of our strategy and decision-making, and promotes long-term sustainable success.
We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies.
We are building a simple, safe & more customer focused bank.
View highlights from our latest Annual Report & Accounts and download the full reports.
View the financial results of NatWest Group and our subsidiaries alongside other presentations to investors.
Read our recent company announcements and search the archive for historic filings.
Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared.
Find out more about our credit ratings and issuance across the group including Green, Social and Sustainable bonds.
Read about our purpose in action and view our recent disclosures on environmental, social and governance issues.
Take a look at our recent stories and insights.
Find all media contacts and resources from NatWest Group.
From supporting the day-to-day financial needs of 19 million customers to the other positive impacts we can have.
“The reciprocal relationship between our business and the communities we serve forms the essential social licence under which we operate.”
Katie Murray Chief Financial Officer
Climate, enterprise, learning and diversity, equity and inclusion (DE&I) 2023 highlights at a glance.
cumulative contribution towards £100 billion climate and sustainable funding and financing target.(2)
of loans and investments(3) exposure as at 31 December 2022 analysed for financed emissions measurement.
sectors aligned to decarbonisation convergence pathway.(4)
exposure to oil and gas major customers.(5)
exposure to in-scope coal customers.(5)
of Managed Assets considered portfolio aligned to a net-zero pathway as at 31 December 2023 against ambition of 70% by 2030.(6)
reduction in Scope 1 and location-based Scope 2 emissions and 26% reduction in Scope 3 operational value chain emissions against SBTi validated targets for a 50% reduction by 2030.(7)
interventions delivered to start, run, and grow a business against a target of 275,000 interventions in 2023.
number of youth interventions against a target of 50,000 in 2023.
individuals and businesses supported by enterprise programmes against a target of 35,000 in 2023.
of those supported based in regions outside London and South East England, against a target of 75%.(8)
of support provided to women against a target of 50%.(8)
of support provided to people from an ethnic minority background against a target of 20%.(8)
financial capability interactions delivered between 2020 and 2023 against a target of 15 million by 2023.(9,10)
additional customers helped to start saving between 2020 and 2023 against a target of 2 million by 2023.(11, 12)
customers helped to manage their financial wellbeing against our ambition to help 10 million people, per year, manage their financial wellbeing by 2027.(13)
women in our CEO-3 and above global roles.(14) Our target is full gender balance in CEO-3 positions and above globally by the end of 2030.
colleagues from ethnic minority backgrounds in our CEO-4 and above UK roles. Our target is to have 14% of colleagues from ethnic minority groups in CEO-4 and above positions in the UK by the end of 2025.
of colleagues who identify as Black in the UK in CEO-5 and above roles. Our target is to reach 3% by end of 2025.
of NatWest Group Board members are women as at 31 December 2023.
member of the NatWest Group Board is from a minority ethnic background as at 31 December 2023.
2023 Green, Social and Sustainability Bonds Allocation and Impact Report
Understanding ambition and helping to remove the barriers to enterprise
Finance enabling the transition to net zero
Latest view of the estimated environmental and social impacts from the proceeds of our GSS bonds portfolio.
Progress against our climate ambitions and Climate transition plan.
Progress on Environmental, Social and Governance (ESG) matters.
Summarises our selected non-financial information data on our key ESG metrics.
Our progress with reference to industry-wide sustainability standards: United Nations Principles of Responsible Banking Global Reporting Initiative Standards, World Economic Forum International Business Council Stakeholder Capitalism Metrics and Sustainability Accounting Standards Board Standards.
Assurance statement for in-scope ESG metrics.
Our approach, scope, and controls for certain sustainability metrics included in the 2023 reporting suite. The definitions, scope and exclusions, and methods used to prepare these metrics has been used as the Reporting Criteria against which the measurement and presentation of these metrics was evaluated by Ernst & Young LLP (EY) as part of their assurance.
Details our progress in our climate ambitions including an overview of our approach to climate-related governance, strategy (including scenario analysis), risk management, metrics and targets.
Provides a summary of NatWest Group’s non-financial performance
Our progress with reference to industry-wide sustainability standards
Auditors assurance over selected ESG content
Details our approach, scope, and controls for the sustainability metrics included within the auditors' Sustainability Limited Assurance Engagement
Provides an overview of our purpose in action and key environmental, social and governance matters including progress
An overview of our performance and measurement for a selection of our Climate, Purpose and ESG measures
Provides a summary of NatWest Group’s performance and measurement for a selection of our Climate, Purpose and ESG measures
Tables that show our full or partial alignment to the relevant standards
Tables showing our disclosures against the six SASB Financial Industry Standards that we have identified as most closely aligned to our business
PRB self-assessment report
Green, Social and Sustainability (GSS) Bonds
View our GSS Bond Framework and investor materials.
Our ESG ratings and benchmarks
Independent ESG ratings agencies assess our performance against other companies and organisations, view a summary of recent results.
ESG commitments
View the voluntary sustainability commitments and standards that NatWest Group is a signatory to.
ESG policies and statement
View the latest policies and statements from NatWest Group.
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