New Zoom integration

Coordinating incidents over video calls is crucial for responders, especially for those on remote teams. Our Zoom integration helps by automatically spinning up a call when an incident is declared and linking to it from the channel to save responders time during incidents.

We’ve now made our integration even richer, showing when a call is active, who’s on the call, and when the call is finished in the channel and on the incident timeline. If you use Google Meet, look out for an update coming soon!

See when an incident call is active in incident channels

You can now see when an incident call is active directly from the incident channel. Real-time visibility lets responders quickly know if they need to join the ongoing call without manually joining. When the pressure is on, these moments really matter. We update the incident channel when everyone leaves the call so that new responders coming in know there’s no need to join. In Slack, you’ll see updates like this in the welcome message:

Create calls and see participants in the dashboard

While a call is active, we list the participants currently on the call in the dashboard. After the call ends, we display everyone who joined it. You can also update or create a new call here.

Call participants, start and end times on the incident timeline

Details of the call, including start/end times and a list of participants, are now included in both the incident timeline and generated postmortems, so you have access to all the relevant information to write post-mortem documents.