Building On-call: Our observability strategy
Our customers count on us to sound the alarm when their systems go sideways—so keeping our on-call service up and running isn’t just important; it’s non-negotiable. To nail the reliability our customers need, we lean on some serious observability (or as the cool kids say, o11y) to keep things running smoothly.
Martha Lambert
Building On-call: Continually testing with smoke tests
Launching On-call meant we had to make our system rock-solid from the get-go. Our solution? Smoke tests to let us continually test product health and make sure we're comfortable making changes at pace.
Rory Malcolm
Scoping week
A few months back, we launched On-call with a solid set of features—but that was just the start. To keep the wheels turning, we recently held a "scoping week" where we paired up, tackled ambiguities, and nailed down our project roadmap. Here's how we did it.
Leo Sjöberg
Building On-call: Time, timezones, and scheduling
Time is tricky, but building our On-call scheduler meant getting cozy with all of its quirks— and lots of testing. No "time" like the present to dive in!
Henry Course
Building On-call: The complexity of phone networks
Making a phone call is easy...right? It's time to re-examine the things you thought were true about phone calls and SMS.
Leo Sjöberg
Building On-call: Building a multi-platform on-call mobile app
What does it take to build a greenfield mobile app in 2024? When we launched On-call earlier this year, we had to find out.
Rory Bain
Migrating JSONB columns in Go
JSON columns can be challenging to change. Here's how we do it in Go.
Louis Heath
Behind the scenes: Launching On-call
We like to ship it then shout about it, all the time. Building On-call was different.
Henry Course
Onboarding yourself as an engineer at incident.io
At incident.io we use infrastructure as code for configuring everything we can, and we feel that there’s no reason we should exclude our own product from that. As well as configuring things like Google Cloud Platform, Sentry and Spacelift via our infrastructure repo, we also configure incident.io.
Pip Taylor
