The latest news from incident.io HQ

We鈥檙e building the best way for your whole organization to respond, review and learn from incidents. This is where we talk about how and why.

Talent

Behind the Flame: Jack

Meet Jack, Management Accountant 馃敟

incident.ioPicture of incident.io

incident.io

6 min read
Article

incident.io is best in class for momentum, relationships and enterprise adoption

In the G2 Fall 2024 reports, we earned #1 spot in the Enterprise Relationship Index for Incident Management, highest overall performance in Incident Management among our peers, and demonstrated highest overall momentum. (And all that while being ranked the most usable product on the market, too.)

incident.ioPicture of incident.io

incident.io

5 min read
Talent

Behind the Flame: James

Meet James, Enterprise Sales Account Executive 馃敟

incident.ioPicture of incident.io

incident.io

10 min read
Talent

Behind the Flame: Herbert

Meet Herbert, Technical Support Engineer 馃敟

incident.ioPicture of incident.io

incident.io

9 min read
Article

The ultimate guide to on-call schedules

Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout.

Chris EvansPicture of Chris Evans

Chris Evans

15 min read
Article

What does SLO stand for? A complete guide to Service Level Objectives (SLOs)

In the land of tech acronyms, SLOs might feel like just another buzzword, but they鈥檙e crucial to a successful service strategy. This post breaks down the essentials: what SLOs are, why they matter, and how they can keep you sane (and your users happy).

Kate Bernacchi-SassPicture of Kate Bernacchi-Sass

Kate Bernacchi-Sass

10 min read
Talent

Interns at incident.io

What does it mean to intern at incident.io? We sat down with the first ever cohort of incident.io interns to hear their thoughts as they come to the end of their time with us.

incident.ioPicture of incident.io

incident.io

11 min read
Data

Data quality testing

Our data observability workflow uses data quality testing to ensure data meets accuracy, consistency, and reliability standards, enabling confident, data-driven decisions. See how we built it, the common challenges we encountered, and the solutions.

Lambert Le ManhPicture of Lambert Le Manh

Lambert Le Manh

6 min read
Article

A new era for Catalog

Over the past year, we鈥檝e been working incredibly hard behind the scenes to make Catalog even more powerful and usable with new features, integrations, and more.

Charlie KingstonPicture of Charlie Kingston

Charlie Kingston

13 min read

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