Contents:

How do I Register for the Customer Support Portal?
How do I Add a Customer Account to my User Account?
Who should I contact in my company and Oracle if I have an issue with registering for Customer Support Portal and I can't find a solution?
Where Can I Locate the Customer Account Number OR Support Identifier?
How can I proceed with the registration process if I know my Customer Account Number &/OR Support Identifier (SI) but the Customer Account Name is not correct?
Why Can I Not Log Service Requests for A Property? How do I reset my password in the Customer Support Portal?


How do I Register for the Customer Support Portal?
To create a new user account in the Customer Support Portal please follow the 'Customer Support Portal – How to Register & Manage Users' guide.

How do I Add a Customer Account to my User Account?
To add a Customer Account to your user account please follow the 'Customer Support Portal – How to Register & Manage Users'

Who should I contact in my company and Oracle if I have an issue with registering for Customer Support Portal and I can't find a solution?
If you find you have issues registering for a new account or adding a Customer Account, please contact your Customer User Admin for your organization.
If you need assistance from Oracle, contact your local support representative.
Customer Support Contact Numbers

Where Can I Locate the Customer Account Number OR Support Identifier?
These details can be provided by your Customer User Admin for your organization.
Alternately please reach out to your Oracle account manager for your account setup.
In the event you need additional assistance with the registration process, contact your local support representative.
Customer Support Contact Numbers

How can I proceed with the registration process if I know my Customer Account Number &/OR Support Identifier (SI) but the Customer Account Name is not correct?
The Customer Account Name used by Oracle Support may be different from the actual company name. You can find the Customer Account Name used by Oracle Support in the Welcome Letter, which resides with the technical contact or Customer User Administrator (CUA) for your company.

Why Can I Not Log Service Requests for A Property?
You do not have a valid or active Customer Account associated with your profile.
To add a valid Customer Account:

1. On the Homepage click on the Profile Icon in the top right corner of the screen
2. From the drop down provided select 'Account Settings'
3. Scroll to the bottom of the page
   1. You will be able to view the Customer Accounts you have access to and the rights that you have.
   2. To add a Customer Account to your User Account, click 'Add Customer Account to Profile'.

How do I reset my password in the Customer Support Portal?
To reset your password in the Customer Support Portal

1. Navigate to http://iccp.custhelp.com
2. Enter your Username/email address the select submit

You will receive an email with directions about how to reset your password.