Applicable charges

The value of the ticket(s) + 15% convenience fee (17% for Rajadhani Express) +

A per second fee of 17 cents (inclusive of tax) will be charged for the call.

Refunds

Hutch will not be responsible for refunds of any cost due to cancellations or changes in your travel plans or due to any train delays/cancellations.

Refunding shall be carried out according to the Railway Rules and Regulations

Cancellation will be handled at the Railway Station M-Seat Reservation System at least 24 hours in advance.

For assistance you can call Sri Lanka Railways hotline 1919

To provide you a fast and efficient service, we request you to take note of below information

Book your tickets well in advance to ensure availability, specially for travel on peak days including long weekends/holidays.

Make sure you are ready with the necessary information such as date & time,route,number of seats etc.

You will be required to have the entire transaction value in your mobile balance to complete the booking.

Upon successful reservation , you will receive an SMS with booking details including a reference number.

You can use this information to collect the physical ticket(s) from the below mentioned stations.

You can make a maximum of 5 tickets from one Hutch number

Tickets can be booked up to 45 days in advance.

Bookings will close 2 hours prior to train departure time

Stations where tickets can be collected