Visual Voicemail allows you to listen to your messages in app and read transcribed messages right on your phone screen (recommended).

Setting up visual voicemail

iPhone

Open your Phone app and press the Voicemail Icon → Set Up Now.

Here's how to set up your voicemail password and greeting.

Android

Download the Boost Visual Voicemail app from the Google Play Store and follow the onscreen instructions to finish your setup.

Premium Visual Voicemail

Some service lines and Android phones can level up with a premium version of visual voicemail. Premium visual voicemail is a service that offers you additional customizable features for only $3/mo.

Manage Boost Visual Voicemail:

Change Your Password

In the app, click the menu bar in the top left corner and tap Settings → Preferences → Manage Password.

Create a Greeting

In the app, click the menu bar in the top left corner and tap Settings → Preferences → Manage Greetings.

After logging in to your voicemail box:

• Press 4 to access the Personal Options menu.
• Press 1 to change your personal greeting. You can select a standard greeting that uses your phone number or recorded name to advise callers you’re unavailable or record a personal greeting.
• Press 2 to record an extended absence greeting. This allows you to record a personalized greeting for callers to hear while you’re away for an extended time and may not be able to answer calls.
• Press 3 to record your name for use in one of the standard greetings.

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Note:

If you forget your password, contact Boost Customer Care.

Deleting Voicemails

Press and hold a message to select it. You can select additional messages to delete them at the same time. Tap the trash can icon to delete the selected messages.

Transferring Voicemail Messages to the Updated App

Use this guide to keep your voicemails when you update to the new Boost Visual Voicemail app.

Disabling Visual Voicemail:

Visual Voicemail can be disabled if you don’t want to use it.

Go to your phone Settings and scroll to your Apps section. Find the Visual Voicemail app in your app list and tap on it. Tap Disable and the app will no longer store messages and will be removed from your app menu. The app will remain on your device and you can re-enable it any time.

Once disabled, you will have to use your traditional voicemail to access your messages.

Is Voicemail available in Spanish?

Yes, Visual Voicemail is available in Spanish. If your phone language setting is set to Spanish, you’ll see the Visual Voicemail interface and its prompts in Spanish.

How can I find what app version I have?

Select the three lines in the upper left corner and tap Settings then About Voicemail.