What’s the offer?Receive up to $1000 in bonus funds with your first three deposits. How do I get my Casino Welcome Bonus?
<ul>
<li>Opt in to the Casino Welcome Bonus when you register your account</li>
<li>Deposit using any depositing method</li>
<li>Minimum amount per deposit: $20</li>
<li>Within 7 days of a new account being registered</li>
<li>Covers your first three deposits:</li>
</ul>
<div style="padding-left: 60px;">1. First deposit — 100% match bonus up to $250</div>
<div style="padding-left: 60px;">2. Second deposit — 25% match bonus up to $250.</div>
<div style="padding-left: 60px;">3. Third deposit — 50% match bonus up to $500.</div>
 For example: 
<ol>
<li>Make a 1st deposit of $250 and you’ll receive a $250 bonus.</li>
<li>Make a 2nd deposit of $1000 and you’ll receive a $250 bonus.</li>
<li>Make a 3rd deposit of $1000 and you’ll receive a $500 bonus.</li>
</ol>
​ What is the minimum deposit required to get the Casino Welcome Bonus?In order to receive each part of the three-part Welcome Bonus, you'll need to make three separate deposits of $20 or more. Do I need a code to claim my Casino Welcome Bonus?No, you don’t need a code — all you need to do is opt in and deposit. Your Welcome Bonus will then be automatically applied to your account, as you make your first three deposits. By opting in, you'll be agreeing to the terms and conditions of the Welcome Bonus. How long is the Casino Welcome Bonus available for?The Welcome Bonus is available for seven days from the day you register at Betway Casino. Once those seven days are up, you'll no longer be able to take advantage of the Welcome Bonus, however, you'll find plenty more bonuses and special offers as you play. Can I track my wagering on a bonus?Yes, you can track your wagering progress on a bonus on both desktop and mobile. When logged into your account, head to the “Withdrawal” section of the “Bank” page to see the amount available for withdraw. By selecting the “View balance summary” option you’ll find a breakdown of the wagering you've achieved so far. Remember, with our Flexi Bonus system you can withdraw your cash and associated winnings at any time, without being tied in to wagering requirements. What games can I use my Casino Welcome Bonus on?You can use your Welcome Bonus on all casino games, however, not all games contribute towards your play-through requirements. Some only contribute a certain percentage, as follows: 
<ul>
<li>100% – Slots and Parlor Games.</li>
<li>8% – All Table Pokers, all Roulettes, all Video/Power Pokers (except All Aces and Jacks or Better Video/Power Pokers), all Blackjacks (except Classic Blackjack), Casino War and Live Money Wheel (Dream Catcher). Summertime, Secret Admirer, Untamed - Bengal Tiger, Spring Break, Ladies Nite, Ho Ho Ho, Kathmandu, Avalon, Rhyming Reels, Georgie Porgie, Golden Princess, Frozen Diamonds, Pure Platinum, Santa Paws, Great Griffin, The Legend of Olympus, Classic 243, Burning Desire, Lucky Firecracker, Sure Win, Agent Jane Blonde, Tally Ho, Gnome Wood, Robin of Sherwood Online Slot, Break da Bank Again, Silver Fang, Rhyming Reels, Old King Cole, Loaded, Fat Lady Sings, Summertime, Thunderstruck, Harveys, Lucky Zodiac,Sterling Silver 3D Stereo, Classic 243,Gung Pow, Cashville, Mega Moolah Isis, Adventure Palace,Tally Ho,Twister, Untamed - Giant Panda, Frozen Diamonds, Karaoke Party, Isis, Supe It Up, Gnome Wood, Moby Dick Online Slot, Robin of Sherwood Online Slot, Centre Court, Avalon, Untamed - Giant Panda, Cashapillar, Bush Telegraph.</li>
<li>0% – (excluded games) – Classic Blackjack, All Aces Video/Power Pokers, Jacks or Better, Video/Power Pokers, all Baccarats, all Craps, Red Dog and Sic Bo.</li>
<li>Wagering on the Gamble Feature on slots or the Double Feature on video pokers will not count towards play-through requirements.</li>
<li>You can use your bonus on Sports betting but this does not contribute towards your wagering requirements.</li>
</ul>
 Can I use my Casino Bonus on Sports betting?Yes, you can use your Casino Bonus to place sports bets, but this will not contribute to your play-through requirements. For more information on our Casino Welcome Bonus, you can read the <a href="https://casino.betway.com/policies/bonus/">Terms and Conditions here</a>.

Casino Promotions

Casino Welcome Bonus

If you’re unable to load a casino game, try these steps first:
<ol>
<li>Try using a different internet browser – our software works best in Google Chrome.</li>
<li>Check that you’re connected to the internet – you might need to restart your router/Wi-Fi.</li>
<li>Clear your <a href="https://help.betway.com/article/2226">cookies and cache</a>.</li>
</ol>
 If that doesn’t help, check the following:
<ul>
<li>Ensure that your pop-up blocker is disabled.</li>
<li>Check that you have installed the latest versions of Java and Adobe Flash Player on your computer.</li>
<li>Ensure that you have installed the latest version of your browser.</li>
</ul>
Please email screenshots of the error message to our support team if further assistance is required.

Technical Support

I am having trouble loading a game. What should I do?

Playing at Betway is designed to be fun. Our commitment is to our customers – sharing the thrill with you. That means it’s also our responsibility to give you a safe gambling environment. This includes preventing criminal behaviour and underage gambling. It means looking after your personal information and making sure all financial transactions are secure. And ensuring we deliver a fair and ethical service. Of course, it also includes providing you with all the tools you need to gamble safely and have fun: Deposit LimitsSet your preferred daily, weekly or monthly deposit limits to help you play within your means. Deposit limits can be decreased, increased or removed entirely. Definite-exclusion periodYou can take a short break from gambling by setting a break period for any of the following time frames: 
<ul>
<li>24 Hours </li>
<li>48 Hours</li>
<li>72 Hours</li>
<li>  7 Days</li>
<li>14 Days</li>
<li>30 Days</li>
</ul>
Upon expiration of the exclusion period, your account(s) will automatically be re-activated. Your account will remain excluded for the entire period selected. Account closure You can close your account at any time. Your account will only be reopened upon request once a minimum of 24 hours has passed since the initial closure. To close or re-open your account, contact customer support via Live Chat. Click ‘Yes’ to the question ‘Do you need more help?’ at the bottom of this article. Session remindersYou can set yourself a reminder to keep track of the time you spend gambling. We’ll alert you when you’ve reached it and you can either choose to keep on playing or exit the game. Auto-play controlsIf you like to play games using the auto-play feature, you’ll be asked to select your stake and loss limits before you start. You can even choose to pause the game when you hit a jackpot, so you don’t lose any of your winnings. Activity statementWe can provide you with a statement relating to your gaming sessions. It’ll give you details on everything from the duration of sessions, to your account balance, bet amounts, wins, losses, deposits and withdrawals. Self-exclusionIf you become concerned about your gambling behaviour you have the ability to self-exclude and stop gambling altogether, for any duration from six months to five years. Please click <a rel="noopener noreferrer" href="https://betway.com/en/sports/dyn/Responsible_Gaming" target="_blank">here</a> for your full range of responsible gambling options. Contact our customer support team to apply any of the measures to your account.

Responsible Gambling

What is Responsible Gambling?

We’ve answered the most common queries on our help page, so there’s a good chance you’ll find the information you need. If the information isn’t helpful enough to solve your problem—tell us—by selecting “Yes” to the question below each article. Here’s how you’ll get through to us:
1. Log in and click on ‘Help’ in My Account or ‘Help and Support’ under the Quick Links. 2. A new window will open — choose the relevant category (we’ve used withdrawals as an example). <img style="width: 0px; height: 0px;" src="/nothing.jpg" alt="" data-udi="umb://media/64f7b8c0b4464bdf84f28ccaf0f20867" /><img style="width: 330px; height: 532px;" src="/media/4454/canada.png?width=330&amp;height=532" alt="" data-udi="umb://media/64f7b8c0b4464bdf84f28ccaf0f20867" /> 3. Now click on the query you need help with: <img style="width: 327px; height: 318px;" src="/media/4264/en-2.png?width=327&amp;height=318" alt="" data-udi="umb://media/8eb0eff8d7cf4ebbb85013537726d123" /> 4. If you’ve read through the article and still need further assistance, scroll to the bottom of the page and you’ll see the following question: <img style="width: 278px; height: 160px;" src="/media/4838/picture19.png?width=278&amp;height=160" alt="" data-udi="umb://media/4c87da836c3341ed94cc82819d7aa98e" /> 5. Clicking “Yes” will reveal a green link titled, “Click here to contact us”. 6. The last step will take you to our contact page, where you can get in touch with us via Live Chat. <img style="width: 317.8036605657238px; height: 500px;" src="/media/4899/can-en.png?width=317.8036605657238&amp;height=500" alt="" data-udi="umb://media/655c10cf7c14485c9fdbf97b982e00c1" />

How to contact Betway?

If your account needs to be verified, you’ll receive an email/SMS, or a notification on the Betway website with a link to complete the verification process. Verifying your account on the Betway site or app:You’ll see the following notification at the bottom right hand corner of the screen on desktop, and at the bottom on mobile: Click on “Please upload your documents here”. <img style="width: 330px; height: 71px;" src="/media/2992/av-can-1.png?width=330&amp;height=71" alt="" data-udi="umb://media/a54680a2160749f980e143248da8436d" /> Tap “Verify Identity” and follow the on-screen instructions. <img style="width: 329px; height: 231px;" src="/media/2993/av-can-2.png?width=329&amp;height=231" alt="" data-udi="umb://media/3371839253ca4733a888e4efb6efb607" /> Select one of the following forms of ID: 
<ul>
<li>Driving Licence</li>
<li>Passport</li>
</ul>
We recommend submitting your Driving Licence, as this can be used to verify both identity and address — if you use your Passport you might have to verify your address separately later on. Either upload an image, or take a photo of your document* with your mobile phone. Then, click “Submit”. *Make sure the documents are clear and in full view. <img style="width: 331px; height: 291px;" src="/media/2994/av-can-3.png?width=331&amp;height=291" alt="" data-udi="umb://media/6d4bd81e3b3146c6a1993c0a144843cb" /> You’ll receive on-screen confirmation once you upload your ID correctly. This doesn’t mean it’s been successfully verified yet — we’ll still need to do our checks. <img style="width: 330px; height: 297px;" src="/media/2995/av-can-4.png?width=330&amp;height=297" alt="" data-udi="umb://media/4405ae3356b34aaa8a6c5e290f69a89c" /> If it’s not uploaded correctly, you’ll receive an error message telling you what went wrong, and how to correct it. <img style="width: 327px; height: 329px;" src="/media/2996/av-can-5.png?width=327&amp;height=329" alt="" data-udi="umb://media/4e5308bb58f54a819da507e4220e1df9" /> Once you’ve uploaded your document, we’ll email you as soon as it’s been approved – which can take up to 24hours. If you have any issues using our verification tool, you can also email your documents to <a href="mailto:verify@betway.com">verify@betway.com</a> for review. Can I continue to play if I don’t verify my identity in time?No. If you don’t verify your account in time, it will be suspended until you’ve been successfully verified. Please note: your documents are kept safe and secure and will only be used for verification purposes.

Verification / Documents

How do I verify my account?

!C2T

“Source of Funds” is exactly what it sounds like — it refers to where your funds originate from; like your salary, profits, or maybe an inheritance. So, a Source of Funds request is us asking you to provide us with some proof of where your funds come from. This is required across the gambling industry. Why do you need this?At Betway, we’re committed to safe and responsible gambling, and we want our customers to enjoy their gaming experience with us. Like banks and other gambling operators, we work closely with our regulators to protect our customers and ensure that our services don't lead to any harm. With this in mind, we need to be sure of how our customers are funding their accounts – for example, from their salaries – by receiving proof of this. We know that you might use other income to fund your gambling, and if that’s the case we’ll just need to verify it. What will you do with my information?We’ll review the information you provide us, to ensure that we understand the source of your funds, and we will never use your personal information for any other purpose than verifying this. All your information is kept confidential and secure, in line with our Privacy Policy — backed by our ISO certification.

Source of Funds

What is a Source of Funds request?

There are different deposit methods you can use to deposit your money safely at Betway including: 
<ul>
<li>Interac</li>
<li>PaySafeCard</li>
<li>Instadebit</li>
<li>iDebit</li>
<li>Debit Card</li>
<li>Visa/Master Cards</li>
<li>Neosurf</li>
<li>Electronic Check</li>
<li>Payz</li>
</ul>
 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

Deposit Queries

Deposit methods

With every withdrawal, there are some details you’ll need to provide us with, based on the method you choose. We’ve listed each available payment method below, along with examples of the details we need to process your withdrawal. Skrill 
<ul>
<li>Full email address; eg: name@domain.com</li>
</ul>
 NETELLER 
<ul>
<li>Full email address; eg: name@domain.com or;</li>
<li>Twelve digit account number; eg: 451111111119</li>
</ul>
 InstaDebit 
<ul>
<li>Account code; eg: NAME-SURNAME-ABCHDL3X</li>
</ul>
 EcoPayz/EcoCard 
<ul>
<li>Ten digit account number; eg: 1100000046.</li>
</ul>
 eCheck – ACH/EFT The following details: 
<ul>
<li>Bank Account Holder</li>
<li>Bank Name</li>
<li>Account Number</li>
<li>Routing Number (or 3 digit Bank Code + 5 digit Branch Code)</li>
<li>Last 4 digits of SSN/SIN number</li>
</ul>
 MuchBetter 
<ul>
<li>The mobile number linked to your Much better account; eg: +1 123 345 6789 (This can only be updated on your end.)</li>
</ul>
 iDebit 
<ul>
<li>Thirteen digit account number, followed by eight alpha numeric characters; eg: 1234567890123-ABCDEF2G. (This can only be updated on your end.)</li>
</ul>
You’ll need to deposit using iDebit before you can use it as a withdrawal method. Interac 
<ul>
<li>Full email address; eg: name@domain.com</li>
</ul>
 VISA 
<ul>
<li>Sixteen digit card number; eg: 1234-5678-8765-4321</li>
</ul>
You need to deposit using your card before you can use it as a withdrawal method. Please note: you’re not able to withdraw to Mastercard.

What do you need to process my withdrawal?

Can I watch live Esports games on Betway?Yes, you definitely can! To watch the events/games live, you just follow these steps: 1. Login to your Betway account. 2. Go to the Esports page. 3. Access the live events of the day by clicking on the “Live” icon, or the “Live now” tab. 
<img style="width: 0px; height: 0px;" src="/media/3098/esports-canada-en-1.png?width=0&amp;height=0" alt="" data-udi="umb://media/09e9a38eb2c44f6eafefa36729abd482" /><img style="width: 290px; height: 502px;" src="/media/3098/esports-canada-en-1.png?width=290&amp;height=502" alt="" data-udi="umb://media/09e9a38eb2c44f6eafefa36729abd482" /> 4. Any event that’s being broadcast will have the “Live” icon once it’s started. Click the icon to access the event. 
<div><img style="width: 308px; height: 489px;" src="/media/3099/esports-canada-en-2.png?width=308&amp;height=489" alt="" data-udi="umb://media/5aa914c8a3ac43a698895ac283d5a1f0" /> 5. Once you’ve selected the event, just click the “live broadcast” icon.</div>
 <img style="width: 291px; height: 503px;" src="/media/3100/esports-canada-en-3.png?width=291&amp;height=503" alt="" data-udi="umb://media/b523885bfdc245ba89aec25eab873338" /> That’s it! Now you can enjoy the event, and your favourite commentators while placing your Esports bets. <img style="width: 290px; height: 502px;" src="/media/3101/esports-canada-en-4.png?width=290&amp;height=502" alt="" data-udi="umb://media/4affb2335f5a44e7acb00a332f82ed16" />

esports

Live esports

Spin the free Prize Wheel to receive daily prizes. You can also earn a spin on our Super Wheel if you deposit and wager $20 on any of our Casino and Live Casino &amp; Real Products. Do I qualify for this offer?This promotion is only available to selected customers with accounts registered in Canada, who have deposited in the past 90 days – and they’re opted in automatically. Selected new customers will be eligible 48 hours after their first deposit. What do I need to do?There are two spins available per day: 
<ul>
<li>Prize Wheel spin
<ul>
<li>Log in at least once per day (between 12:00 AM UTC and 11:55 PM UTC) to receive the free spin on the Prize Wheel.</li>
</ul>
</li>
<li>Super Wheel spin
<ul>
<li>Deposit and wager $20 (between 12:00 AM UTC and 11:55 PM UTC) to receive the Super Wheel spin.</li>
<li>Please note: You must use your Prize Wheel spin before deposits and wagering will contribute to the Super Wheel requirements.</li>
</ul>
</li>
</ul>
 Where do I find the Prize Wheels?This promotion is only available to selected customers playing on the Betway app. If you’re eligible, you’ll find both the Prize and Super Wheel on the Casino, Live and Real, and Vegas pages. You’ll also find a link to them on the Betway Promotions page. How long do I have to use my spins?Your spin(s) will be available until from 12:00 AM UTC - 11:55 PM UTC. If you don’t use them on the day you receive them, the spins will be forfeited. How do I claim my prizes?Your prizes are automatically credited to your account when you click “Claim”. If you don’t want your prize, just click “Exit” but remember: you can’t go back and claim your prize later. Are there any requirements for the prizes I win?You can check out the prizes that you can win and their playthrough requirements <a href="https://promo.betway.com/en/promotions/terms-and-conditions/?promoid=1032012">here</a>. How do I use my free spins/games?Once they’ve been awarded, simply load the game and select either:
 
<ul>
<li>'Use Free Games Now' – to begin play; or</li>
<li>'Use Later' – to save play for another time; or</li>
<li>'I do not want this Free Game offer' – to remove the Bonus Spins or Games awarded.</li>
</ul>
General <a href="https://casino.betway.com/policies/bonus">Bonus terms</a> apply.

Prize Wheel

Betway Prize Wheel

To comply with Apple guidelines, you’ll notice some changes in our iOS app update — which may affect how you play your favourite games. If you’re playing on the app, you’ll now have to download your games individually or in a bundle to access them. This means that you have a more personalised experience with your favourite games only a click away, all available under the ‘downloaded games’ tab. Add the Betway browser on your Home ScreenYou can also access all your favourite games on your browser, from your home screen. To bookmark the site and add it to your homepage, simply: 
<ol>
<li>Visit Betway Casino on your mobile browser</li>
<li>Tap the share button <img style="width: 24px; height: 30px;" src="/media/4729/ios-app.png?width=24&amp;height=30" alt="" data-udi="umb://media/b8fd42ef9dea47bf9762a35e85db7af6" /></li>
<li>Then tap ‘Add Bookmark’ and ‘Add to Home Screen’</li>
<li>Enjoy being one tap away from the action</li>
</ol>
 How do I download and play my games? Once you update your Betway iOS app to the latest version, you’ll have the ability to download your games. When you select a game: 
<ul>
<li>A pop-up will appear on screen, asking you to download the game before you play it.</li>
<li>This lets you to either download the game you requested on it’s own, or as a bundle with other games.</li>
</ul>
 <img style="width: 279.46243969676084px; height: 500px;" src="/media/4616/betway-ios-app-changes_1.png?width=279.46243969676084&amp;height=500" alt="" data-udi="umb://media/fb43317ac2254ede9a921915e8a06c8f" /> 
<ul>
<li>The games you’ve downloaded will be in your ‘downloaded games’ tab, in the iOS Betway app.</li>
<li>You can delete games from this tab as well.</li>
</ul>
 <img style="width: 281.16147308781865px; height: 500px;" src="/media/4617/betway-ios-app-changes_2.png?width=281.16147308781865&amp;height=500" alt="" data-udi="umb://media/0b840da42c5a4389b3bf6d371ee270f1" /> Why are some of my favourite games unavailable? Some games may not currently be available on the app but don’t worry — you can still play all your favourite games through your browser on mobile and desktop. I’ve run out of space on my phone, how do I delete a downloaded game? Go to the ‘downloaded games’ tab in the casino menu to delete any unwanted games. You can also download games again, at any time. Why is my game failing to download? You might have lost connection. Games will download as long as you have a strong internet connection. We recommend downloading them using WiFi, since it’s more stable and also saves you using your mobile data.

My Account

Betway iOS App Changes

To keep accounts safe, we lock them after multiple unsuccessful sign-in attempts. When it’s locked, you’ll see this error message: <img style="width: 0px; height: 0px;" src="/nothing.jpg" alt="" data-udi="umb://media/699d6f9da40a4a72b1bf7c101c7512e9" /><img id="__mcenew" src="/media/4960/locked_account.png" alt="" data-udi="umb://media/699d6f9da40a4a72b1bf7c101c7512e9" /> What now? Accounts will remain locked for 60 minutes, but can be unlocked now by following these steps: 
<ol>
<li>Get in touch with us via <a href="/?launchLiveChat" title="Live Chat">Live Chat</a> to verify your details and unlock your account.</li>
<li>We’ll then send you a link via email to reset your password — remember to check your spam/junk folder.</li>
<li>Log in with your new password and enjoy all our site has to offer.</li>
</ol>

Login Problems

I forgot my login details and now my account is locked

Track your withdrawals easily with our new withdrawal tracker. Chat with our Withdrawal Tracker Bot to see: 
<ul>
<li>When you requested your withdrawal</li>
<li>Your withdrawal amount</li>
<li>The status of your withdrawal, including when you can expect to receive it</li>
</ul>
 Where do I find the withdrawal tracker bot?
<ol>
<li>Scroll to the bottom of this article, where we ask if you need more help</li>
<li>Tap to answer “Yes”</li>
<li>Tap the green link titled “Click here to contact us”</li>
<li>Use your Betway details to log in — you MUST be logged in to view these details</li>
<li>You'll see our contact us page — tap “Click here to launch live chat” to get through to our Withdrawal tracker bot</li>
</ol>

Withdrawal Queries

How do I track my withdrawal?

Our customer support centre is not authorised to credit bonuses or Free Bets on request. However, we do have an extensive range of promotions available to both new and existing customers across all of our products. You can also spin our Prize Wheel to receive a prize everyday – and even earn a spin on our Super Wheel when you deposit and wager $20 on any of our Casino and Live Casino Products: 
<ul>
<li>Prize Wheel spin
<ul>
<li>Log in at least once per day (between 12:00 AM UTC and 11:55 PM UTC) to receive the free spin on the Prize Wheel.</li>
</ul>
</li>
<li>Super Wheel spin
<ul>
<li>Deposit and wager $20 (between 12:00 AM UTC and 11:55 PM UTC) to receive the Super Wheel spin.</li>
<li>Please note: You must use your Prize Wheel spin before deposits and wagering will contribute to the Super Wheel requirements.</li>
</ul>
</li>
</ul>
Check out our <a href="https://help.betway.com/article/15902">Prize Wheel FAQ article</a> for a list of terms and requirements. You can view the full range of promotions and check your eligibility for these on our <a href="https://betway.com/en/casino/ext/casinopromotions">Betway Promotions page</a>.

Can I have a bonus/Free Bet?

If you're having trouble logging in or are experiencing any other issues with the app, you'll need to download the latest version: iPhone: <a rel="noopener noreferrer" href="http://itunes.apple.com/gb/app/sports-betting-at-betway-football/id538775096?mt=8" target="_blank" title="Betway App">Click here</a> to download the Betway Sports App from the App store or <a rel="noopener noreferrer" href="http://itunes.apple.com/gb/app/betway-casino-slots-games/id550442071?mt=8" target="_blank" title="Betway App">Click here</a> for the Betway Casino App. 
Android: <a href="https://betway.com/download/android-sports/en-ca/">Click here</a> to download the Betway App.
 Please note the following if you’re using an old version: 
<ul>
<li>You may be presented with a popup asking you to upgrade to the latest version when logging in.</li>
<li>Widgets that require login either won't work or perform properly.</li>
<li>Biometric login may be affected. You can log in manually and turn the biometric setting off.</li>
</ul>

I'm having issues with the Betway App. What should I do?

How does the Sports Welcome Offer work?Just tick the box: ‘I wish to receive the Sports Welcome Bonus Offer’ when signing up. Then deposit a minimum of $10 and we’ll match your first deposit up to $200 with bonus credits: 
<ul>
<li>Deposit using any depositing method</li>
<li>within 7 days of a new account being registered.</li>
</ul>
Your bonus will be automatically credited to your Bonus Balance. Note: You can only claim the welcome offer once. Do I need a code to claim my Sports Welcome Offer?No, your Bonus will be automatically applied to your account on the first deposit you make. Will my Sports Bonus expire?Yes, your Bonus will expire seven days after you've made your first deposit. Can I withdraw the winnings from my Sports Welcome Offer right away?Yes you can, the <a href="https://help.betway.com/article/12504">Flexi Bonus</a> allows you to withdraw your current cash balance at anytime, regardless of if there are wagering requirements outstanding. It gives you the complete freedom to walk away whenever you want.  For more information on our Sports Welcome Offer, you can read the <a href="https://betway.com/promotions/terms/bonus-ca/">Terms and Conditions here</a>.

Sports Promotions

Sports Welcome Offer

We’ve put together some of the most common issues experienced when logging in. If you’re having any problems, check the following:
 
<ul>
<li>You tried to use your account while abroad, and your account is now locked. Due to regulations, you’re only allowed to access your Betway account within the country your account is registered in. You can have your account unlocked when you return home. </li>
<li>You’ve previously closed or excluded your account. You can discuss your options with our customer support team — they’ll check if it’s possible to reopen your account. </li>
<li>You’ve self-excluded another account in the Betway Brand, and you can’t access your Betway account. If any of your Betway accounts are excluded, the exclusion will apply to all your Betway accounts. </li>
<li>You’ve opened a duplicate Betway account. You can only have one Betway account. If you’ve opened more than one, contact us to let us know which one you’d prefer to keep open. </li>
<li>Your account may need to be verified. We try to verify your age electronically, but if we can’t you’ll need to send us proof of identity to access your account. Scan your documents or send a high resolution photo to <a href="mailto:verify@betway.com">verify@betway.com</a> to have your account activated. </li>
<li>You might have entered the incorrect login details too many times, and your account is now locked. You can contact customer support to have your login attempts reset. </li>
<li>Incorrect username or password.
<ul>
<li>If you know the email address registered to your Betway account, <a rel="noopener noreferrer" href="https://account.betway.com/v1/forgot-password" target="_blank">click here</a> to have a password reset link sent to that email address.</li>
<li>Alternatively, click the "Forgot Login?" link on our website if you're using desktop or "Forgot Password?" link if you're using mobile.</li>
</ul>
</li>
</ul>
 
<div>Desktop: </div>
<div><img style="width: 330px; height: 52px;" src="/media/1040/fl-desktop.png?width=330&amp;height=52" alt="" data-udi="umb://media/23a99808629d459ca37a375f29207e93" /> </div>
<div>Mobile: </div>
<div><img style="width: 330px; height: 257px;" src="/media/1042/fl-mobile.png?width=330&amp;height=257" alt="" data-udi="umb://media/e1131855a1964f6fa8b08a598de7a4a2" /></div>
 
<ul>
<li style="list-style-type: none;">
<ul>
<li>You’ll then need to enter the email address registered to your Betway account, so we can email your username and password to you. Please note: it may take a few minutes for our email to arrive. It may also be worth checking your spam folder in case it goes there.</li>
</ul>
</li>
</ul>

Logging in – troubleshooting

If we need to know the source of your funds, this is something we will request from you. 
<ol>
<li>An Account Manager will reach out to you and request this by email.</li>
<li>If we haven’t received the necessary information within 7 days, we may place restrictions on your Betway account. Note: We might require the information before we can accept a bet or pay out your winnings.</li>
<li>The Account Manager will reach out to you again, and if we haven’t received your documents within 14 days, your account may be temporarily closed until you provide the requested information.</li>
</ol>
If at any stage we need anything more from you, your account manager will get back in touch to request more information.

 What is the Source of Funds process?

Tap the link below or click ‘Register’ on the website and complete the form. It’s really important that you enter your correct details, especially your mobile number, as you’ll need to verify it at a later stage. In most circumstances, your account will be automatically verified. If for whatever reason we need additional information, you’ll receive instructions via email on how to complete the verification process. - <a href="https://betway.com/en-ca/">Register</a> an account now.

New To Betway

How do I register an account?

DOTA 2 (Defense of the Ancients 2) is a MOBA (multiplayer online battle arena) game. The game takes place in a magical universe with characters endowed with supernatural powers and abilities, to perform a wide variety of spells. How does DOTA 2 workThe game faces two teams of five players each, the Dire (red colour) and the Radiant (green colour). The objective of the game is to destroy the main structure located in the opponent’s base, known as “The Ancient”. Each player independently controls their character, known as a "hero." All heroes have unique abilities and different roles. As the game progresses, the heroes gain experience, gold and items dropped by neutral creeps, in order to become more powerful. The team bases are at opposite ends of the map and connected by 3 main lanes, known as top lane, mid lane (middle) and bot (bottom) lane. The 3 lanes are guarded by defensive towers and groups of creeps (autonomous units that attack enemy structures or units). In addition, players also face neutral creatures that are not part of either team but are a valuable resource for players. One of these neutral creeps is known as Roshan and may require an entire team to be defeated. Beating Roshan brings significant benefits. While most games are completed, a team can surrender before their Ancient is destroyed. How does the competitive mode work?DOTA 2 has different game modes — Captain’s mode is the standard format in tournaments. This mode allows the captain of each team to ban up to seven heroes so that neither team can choose them. The captain must also pick five heroes for their team and from that selection; each team member will choose a hero. The captain has 30 seconds per ban, 30 seconds per pick, and 140 additional seconds that they can use in any way throughout those decisions. If time runs out during hero selection, a hero will be randomly assigned. If time runs out during the hero ban selection, no hero will be banned. What can I bet on?You have a large number of markets to bet on in DOTA 2 events: 
<ul>
<li>Head-to-Head</li>
<li>Draw</li>
<li>Map Winner</li>
<li>Total Maps</li>
<li>Handicap</li>
<li>First Blood</li>
<li>First Tower</li>
<li>First Roshan</li>
</ul>
To check out the current betting markets available, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/dota-2" target="_blank">here</a>. What are the main DOTA 2 competitions?The main DOTA 2 competitions are organised by Valve, and grouped in the DOTA Pro Circuit. Depending on the level of competition, tournaments are classified as Major or Regional Leagues. Major tournaments have a higher level and the prize money is valued at more than in Regional Leagues. To check out the current competitions, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/dota-2" target="_blank">here</a>. Can I watch DOTA 2 matches on the Betway site?Yes, you can. For more on how to watch the matches live, simply follow the steps indicated in the <a href="https://help.betway.com/article/14519">Live Esports</a> article.

What is Dota 2?

We're committed to providing you with a fair, open and credible experience. From time to time we may need further information to verify your age, identity, or the funds you bet with. Why do you ask for further information?Just like other gambling operators or financial institutions, we work closely with our regulators to protect our customers – and it's under their instruction that we ask for this information. What will you do with my information?We’ll review the information you provide us, to ensure that we understand the source of your funds. We will never use your personal information for any other purpose. All your information is kept confidential and secure, in line with our <a href="https://help.betway.com/article/2255">Privacy Policy</a> and the General Data Protection Regulation (GDPR). We take every measure to comply with the data security requirements of the GDPR, backed by our ISO certification. How do I know I need to provide information?Any Source of Funds information will be requested from you by email. It’s important that you read and reply to this email with any of the documents we request – if you don’t respond within seven days, your account may be suspended. How can I find out more?We’ve answered the most frequent questions in our other Source of Funds articles. You can find out more on: • What a <a href="https://help.betway.com/article/11715">Source of Funds request</a> is, • What the <a href="https://help.betway.com/article/11767">process is</a>, • How you <a href="https://help.betway.com/article/11768">send us your documents</a>, • And even our <a href="https://help.betway.com/article/11770">documents specifications</a>. If you have any other queries about this process, just reply to the Source of Funds email you received.

Source of Funds request

Interac is easy to use. We’ve answered the most common questions trying to deposit using it. How to deposit:To deposit successfully, follow these steps: 1. Tap your username (top right corner of the screen) 
<img style="width: 330px; height: 84px;" src="/media/3952/interac-1.png?width=330&amp;height=84" alt="" data-udi="umb://media/b453a43a90824428967741c9fd532ce8" /> 2. Choose ‘Deposit’ from the dropdown 
<img style="width: 330px; height: 352px;" src="/media/3953/interac-2.png?width=330&amp;height=352" alt="" data-udi="umb://media/587f7ec8ddea412f9aa96015cd9df7a3" /> 3. Select ‘Interac’ 
<img style="width: 330px; height: 268px;" src="/media/3954/interac-3.png?width=330&amp;height=268" alt="" data-udi="umb://media/d1fddf95c7584c2aac1baacdb92b5971" /> 4. Enter your deposit amount 5. Click on ‘Deposit’ <img style="width: 330px; height: 421px;" src="/media/3955/interac-4.png?width=330&amp;height=421" alt="" data-udi="umb://media/5ef6dc791c7b4cb8a565e7a6f0b13fe7" /> 6. You’ll be redirected – select your bank and complete your deposit on your banking page. Note: For Royal Bank of Canada (RBC), please select Interac e-Transfer. (Interac Online is no longer supported). <img style="width: 331px; height: 182px;" src="/media/3956/interac-5.png?width=331&amp;height=182" alt="" data-udi="umb://media/f5c56cc481d34ce0a389aac3e4f2c0cc" /> And that’s it. Interac deposits usually reflect within 30 minutes, but processing times can cause a delay in confirmation. Because of this, it can take up to 24 hours before the deposit reflects in your Betway account. Why isn’t my deposit showing in my Betway account?It’s important that you don’t leave the banking page when you’re redirected (after clicking ‘deposit’). If you do, your transaction will be incomplete. My deposit was deducted but no funds are showing, what now?Don’t worry; if your deposit was deducted from your bank account and isn’t in your Betway account, it’ll be credited back to your bank. When we don’t get confirmation from the Processor to credit it to your Betway account, we’ll reject it on our end and it’ll take up to three days to reflect on your end. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

Depositing with Interac

If your location services are enabled and you’ve allowed your device to access your location — this could have something to do with your IP address. We suggest that you contact your Internet Service Provider (ISP) to find out where your Internet Protocol (IP) address is located.

Geolocation Services

I’m in Ontario —why can’t I play?

We’ve answered the most common queries on our help page, so there’s a good chance you’ll find the information you need. If the information isn’t helpful enough to solve your problem, you can contact us through the article that’s most relevant to your query – so we can provide the best possible experience. If you have a question about something that isn’t on our help page, you can contact us by tapping “Yes” to the question “Do you need more help” at the bottom of this article.

I Have Another Query

Buy Bonus Buy Bonus allows you to purchase the bonus feature of a game and skip the base game - where getting a bonus feature isn’t guaranteed. How it works Certain casino games give you the option to bypass playing the base game and go straight to the bonus feature, which could potentially earn extra winnings if you unlock more features or free spins within that bonus feature. Here’s how: 1. Log in to your account and open any of the selected casino games (we’ve used Mask of Amun on mobile, as an example) 2. Click on the ‘Bonus’ button in the bottom left corner <img style="width: 212px; height: 500px;" src="/media/5559/canada_article_bonusbuyfeature_en.png?width=212&amp;height=500" alt="" data-udi="umb://media/29445ea70fc649199104969b47ee7ff9" /> 2. Choose your bet size and the Bonus feature you’re buying; this varies from game to game 3. You’ll get a message to confirm the amount that will be deducted from your balance 4. Then, the bonus will be activated in the game 5. You’ll be awarded with spins as part of the Bonus feature. If you’ve won off the completed spins, a message will pop up with the total amount won — which will be added to your cash balance 6. That’s it. You’ll be taken back to the base game, where you can continue playing or buy another Bonus feature. What’s the maximum amount I can buy? The amount will vary for each gaming provider but it’s usually 100x your bet amount, up to $500. How many times can I buy the Bonus? You can buy as many times as you’d like, and the feature can cost up to $500 each time you buy it. What’s the playthrough requirement for the feature? There’s no playthrough attached. After the feature is finished, the cash is added to your balance – just like after a regular slot spin. Which games have this feature? Below are some of the games you’ll find the Buy Bonus feature on. They’re available on desktop and mobile: 
<ul>
<li>Fishin’ Bigger Pots of Gold</li>
<li>Sweet Bonanza</li>
<li>Mask of Amun</li>
<li>Bolt X Up</li>
<li>Thunderstruck Stormchaser</li>
<li>Wolf Call</li>
<li>Book of Fate</li>
<li>Mysterious Egypt</li>
<li>Gladiator Legends</li>
<li>The Bandit and the Baron</li>
<li>Kings of Crystals</li>
<li>Cat Clans</li>
<li>Plenty of Presents</li>
<li>WWE Legends: Link &amp; Win</li>
<li>Gold Mine Stacks</li>
<li>Fishin’ Christmas Pots of Gold</li>
</ul>
And more! Explore the casino to find other games that offer this exciting feature.

Bonus Buy Feature

We offer a variety of quick and easy withdrawal options, including <a href="https://help.betway.com/en-ca/article/14290">Interac</a>. To view your available withdrawal options: 
<ol>
<li>Mobile: Click on ‘Banking’ Desktop: Click on ‘Bank’</li>
<li>Go to the withdrawal tab</li>
<li>The withdrawal methods will be listed</li>
</ol>
The minimum amount that you can withdraw is $10 (or currency equivalent). If you have a bonus at the time you request your withdrawal, it’ll be forfeited. You can view your balance and wagering progress by going to your balance summary. For more information about wagering, check our Bonus Terms and Conditions <a rel="noopener noreferrer" href="https://www.betway.com/promotions/terms/bonus-ca" target="_blank">here. </a>Once you’ve made a withdrawal, it can be reversed for a short period of time. You can choose to reverse the entire amount or only a part of it, while it’s still in the processing queue. When we start processing your withdrawal, this option won’t be available. You can expect your withdrawal to reach your account within three working days, depending on the <a href="https://help.betway.com/en-ca/article/27231">withdrawal method you’ve chosen</a>. We aren’t always able to pay your withdrawal to the method you’ve deposited with. For example: you can use <a href="https://help.betway.com/en-ca/article/27231">Mastercard</a> to deposit, but not withdraw. When this happens, we’ll use your <a href="https://help.betway.com/en-ca/article/20245">selected preferred method of payment. </a>Remember that we’ll never charge you for making a deposit or withdrawal, however, some service providers may charge minimal processing fees. For more information on specific withdrawal questions, please check our other FAQs <a href="https://help.betway.com/en-ca/category/1567">here</a>.

Everything you need to know about withdrawals

We require proof of identity. We might also need proof of your address at a later stage but if that’s the case we’ll let you know. We accept the following government issued documents as proof of your identity:
<ul>
<li>Valid photo driving license (We recommend using this option as it can be used for BOTH proof of identity and proof of address.)</li>
<li>Valid ID card</li>
<li>Valid passport </li>
</ul>
Please note: We do NOT accept Ontario Health Cards as proof of identity. We accept the following documents as proof of your address (if required): 
<ul>
<li>Valid photo driving license</li>
<li>Utility bill (no older than six months)</li>
<li>First page of Bank or Credit Card statement (not older than six months) - Please send us the first page only, not the full statement</li>
<li>Municipal tax bill (no older than six months)</li>
<li>Mortgage Statement (no older than six months)</li>
</ul>
Please note: Screenshots and pictures of documents are accepted. Reasons we might not accept a document:
<ul>
<li>Your address doesn’t match the address registered to your Betway account and you haven’t provided an explanation for this mismatch</li>
<li>The documents are distorted and/or not legible</li>
<li>The full document is not displayed – where required</li>
<li>The documents were not attached to the email</li>
<li>The document has expired</li>
<li>The proof of address is older than six months</li>
<li>Your registered account details don’t match information on the documentation</li>
<li>The photos weren’t submitted in PDF or JPEG format</li>
</ul>

Which documents do I need to verify my account?

What is BetYourWay Bet Builder?BetYourWay Bet Builder allows you to add up to 10 bet selections from one match into your bet slip, and will give these to you at unique odds. This enables you to create your own personalised bet using your own selections or pre-built ones from the list of “Popular Bets”. Your bet slip could have Team to win, goal scorers, total goals, cards given and many others, all combined into one bet on all major soccer matches. Only markets displayed under the ‘Bet Builder’ tab can be used. Is it available on all events?Our Bet Builder is available for all football events. You can identify these fixtures by the BetYourWay icon: <img style="width: 100px; height: 102px;" src="/media/5556/bet_builder_lockup.png?width=100&amp;height=102" alt="" data-udi="umb://media/fa68e666e70c4ffb8d79822962f7cd54" /> What happens if one of my selections loses?The bet will be counted as a loss if one or more of your selections lose. How do I build my own bet?1. Click on ‘Football’ from the sports menu. 2. Select a football event – the same way you would to place a normal bet. 3. Click on the ‘Bet Builder’ tab next to the Main Markets. <img style="width: 330px; height: 104px;" src="/media/3272/betway-1.png?width=330&amp;height=104" alt="" data-udi="umb://media/28da08d56165490e9ae381c2cc83c25f" /> 
4. Combine up to 10 selections 
<ul>
<li>A price will only be generated once you’ve added two or more selections. You will see ‘N/A’ until you add a second selection.</li>
<li>The odds will automatically generate based on your selections.</li>
<li>Your stake will be pre-selected but you can tap ‘Change’ if you would like to stake a different amount.</li>
</ul>
 <img style="width: 330px; height: 156px;" src="/media/3734/byw-1.jpg?width=330&amp;height=156" alt="" data-udi="umb://media/572807aab9fa44729f320ca84b479d35" /> 
<ul>
<li>To change your stake click on the change option, below your stake amount.</li>
<li>To use any Free Bets you may have, just select the ‘Use Free Bet Balance’ box.</li>
</ul>
 
<div><img style="width: 329px; height: 182px;" src="/media/2821/betbuilder_4.png?width=329&amp;height=182" alt="" data-udi="umb://media/aeb3fa4da2fb424d9ca54a23bb0ebcad" /> 5. Click on ‘Place Bet’ to confirm your bet. 6. Suspended selections will prevent you from placing the bet until they re-open. 7. Certain selections can’t be combined. <img style="width: 330px; height: 227px;" src="/media/2817/betbuilder_6.png?width=330&amp;height=227" alt="" data-udi="umb://media/684c7235caac45dba057e92433ef3c93" /> 8. As usual, successfully placed bets will appear under your ‘Open Bets’ tab. Is it available in-play?Our Bet Builder is available on in-play markets for some leagues, but is mostly available on pre-game bets only. Which betting rules apply?Regular Betway <a href="https://sports.betway.com/en/sports/dyn/FootballRules">football rules</a> apply. Is cash out available?Cash out is currently not available for Build Your Own bets. What happens if one of the outcomes is a void/push?If an outcome from your Bet Builder bet is void/pushed, then the entire bet will be void/pushed. For example, if the player for your Goal scorer selection doesn’t play, the entire bet will be void regardless of the outcome of the other selections. </div>

Sports Betting Rules

BetYourWay - Bet Builder

Win prizes by accumulating points and proving your sports betting superiority over the other contestants. How it works: 1. Join a Tournament 2. Set up your public profile (if you haven’t done this before) 3. Receive your starting balance of Tournament Points 4. Wager on the Tournament’s eligible events using those Points (instead of your cash balance) 5. The more points you win off the bets you place, the higher your Tournament standings How to buy into a tournament: 1. Select the “Tournaments” in the Sports <img style="width: 331px; height: 272px;" src="/media/5745/canada_tournaments_en1.png?width=331&amp;height=272" alt="" data-udi="umb://media/87c8519372994d979fc2ff83f101d516" /> 2. Choose the tournament  <img style="width: 330px; height: 380px;" src="/media/5746/canada_tournaments_en2.png?width=330&amp;height=380" alt="" data-udi="umb://media/8ed7f5f741c840b3a472029e01eb5c75" /> 3. Tap “Join” <img style="width: 330px; height: 384px;" src="/media/5747/canada_tournaments_en3.png?width=330&amp;height=384" alt="" data-udi="umb://media/4e6f71003bec49319826fe92fa48be18" /> 4. Set up your public profile (if you don’t already have one) 
<ul>
<li>Choose a valid profile name – it:
<ul>
<li>Must be different from your Betway account username</li>
<li>Shouldn’t include your real name or any personal details</li>
<li>Will be visible to other users on Betway Tournaments</li>
</ul>
</li>
<li>Add an avatar (if you want)</li>
<li>Read and agree to the terms and conditions</li>
<li>Select "OK, got it!"</li>
</ul>
  <img style="width: 330px; height: 326px;" src="/media/5748/canada_tournaments_en4.png?width=330&amp;height=326" alt="" data-udi="umb://media/bdb38c233df9494ab6a6689bc7817c87" /> 5. Now you’ll see that you’ve joined the tournament and can place bets <img style="width: 330px; height: 346px;" src="/media/5749/canada_tournaments_en5.png?width=330&amp;height=346" alt="" data-udi="umb://media/96b191fedfd34f74992707d50965c785" /> Place a Tournament Points bet: 1. Make your betting selections as you normally would 2. On your betslip, add your stake 3. Tap the drop-down arrow (to the right of your bet slip, above the “place bets” button) and open up your balance tray** 4. Choose the Tournament Points you want to use (instead of cash) <img style="width: 330px; height: 365px;" src="/media/5750/canada_tournaments_en6.png?width=330&amp;height=365" alt="" data-udi="umb://media/3a36b6bca49d4171a09f04721bcc69db" /> 5. Your stake (and returns) will be shown as points, rather than cash 6. Point bets work just like cash bets – you’ll win according to your betting odds ** All the tournaments you've entered will be displayed in your balance tray, so make sure you select the correct one.

Tournaments

Face ID allows you to log into the Betway App quickly and securely using facial recognition. This feature is available on the iPhone X. To enable Face ID, all you need to do is log into the Betway App using an iPhone X. From the 'settings' menu just turn on ‘Biometric Authentication’. <img style="width: 320px; height: 474px;" src="/media/1053/settings.png?width=320&amp;height=474" alt="My Account Settings" data-udi="umb://media/371b503347c64fbc917b20f5e5773cce" /> <img style="width: 320px; height: 297px;" src="/media/1049/biometric-authentication.png?width=320&amp;height=297" alt="" data-udi="umb://media/7b8c3365d07645319b832ec429ad28e5" /> To log in using Face ID, simply glance at your screen when prompted on your next login.  <img style="width: 320px; height: 339px;" src="/media/1052/face-id.png?width=320&amp;height=339" alt="" data-udi="umb://media/9387faba985c41fe85a17837d8c2c791" /> Alternatively, you can follow these instructions when logging into the Betway App: If you are using an iPhone X, you’ll be presented with the pop-up: ‘Would you like to enable Touch ID to make login faster and easier?’ Simply tap ‘Use Touch ID’ on this pop up. <img style="width: 320px; height: 244px;" src="/media/1051/enable-touch-id.png?width=320&amp;height=244" alt="" data-udi="umb://media/8c8dc746caf54a4c91088aadc3e58d29" /> Once you’ve received on-screen confirmation that Touch ID is now active, you’ll receive a pop up that asks: ‘Do you want to allow ‘Betway Sports/Casino’ to use Face ID?’ Just tap ‘OK’ on this pop-up. <img style="width: 320px; height: 224px;" src="/media/1037/allow-face-id.png?width=320&amp;height=224" alt="" data-udi="umb://media/b2a5c66388a04ce6be04534af74ae241" /> If you decide to activate Face ID at a later stage, just navigate to ‘Settings’ on your iOS device and turn it on from there: open Settings &gt; Face ID &amp; Passcode &gt; Use Face ID. You can also choose to deactivate it at any time from the same location by tapping ‘Reset Face ID’.

Face ID – logging in using facial recognition

Can I have a bonus/Free Bet?Our customer support center is not authorised to credit bonuses or Free Bets on request. However, we do have an extensive range of promotions available to both new and existing customers across all of our products. You can view the full range of promotions and check your eligibility for these on Betway Promotions by clicking here: <a href="https://plus.betway.com/lobby/#/sports">Betway Promotions. </a>How do I use my Free Bet?Use your Free Bet in the same way as you would place a normal bet. Just tick the ‘Use Free Bet Balance’ box to apply your Free Bet. You can bet as much or as little of your Free Bet as you like, giving you greater freedom to split it across more than one bet. Just enter any amount into the stake box and then hit ‘Place Bets’ to confirm your bet. <img style="width: 330px; height: 401px;" src="/media/1072/free-bet-split-bets.png?width=330&amp;height=401" alt="Splitting a Free Bet" data-udi="umb://media/101d2cd826de4d3688df4ca6cca9d54c" /> Where can I find my Free Bet/ Free Bet Summary?Your Free Bet balance is separate to your Cash Balance and Bonus Balance. Desktop Simply click on the drop-down arrow alongside your username and account balance. For a summary of your Free Bet requirements, click on the down arrow with ‘More Information’. <img style="width: 326.0869565217391px; height: 500px;" src="/media/1070/fb-achieved-desk.png?width=326.0869565217391&amp;height=500" alt="More Free Bet Information" data-udi="umb://media/284bcc8f614944bdb0e51b5c178e9102" /> Mobile Tap on your account username and/or account balance at the top right of your browser. You will then find your Free Bet balance just below your Bonus and Cash balance. If you would like a summary of your Free Bet requirements, simply tap the down arrow with ‘More Information’. <img src="/media/1071/fb-achieved-mob.png?width=328.0318091451292&amp;height=500" alt="" data-udi="umb://media/298c995292ab4dedafbc7aecb5f2ec0f" />
 My Free Bet is locked. What does that mean?This means that you haven't yet met the wagering requirements in order to unlock the Free Bet. To unlock the Free Bet, you would be required to place bet(s) to the total value of your Free Bet. 
<ul>
<li>Single or single line multiple bets - must be placed at odds of 1.75 (3/4) or over</li>
<li>Each-way bets - the place part of the bet must be placed at odds of 1.40 (2/5) or over.</li>
<li>System bets - each selection must be placed at odds of 1.40 (2/5) or over.</li>
</ul>
 
Can I place an each-way bet using my Free Bet?Yes you can, just remember just we will pay out any Free Bet winnings minus the stake of the Free Bet. When using a Free Bet on an each-way market, the entire stake is split between the win and the place position. This means a $10 Free Bet is split between $5.00 on the win and $5.00 on the position. For example: $10 placed on a 7/2, ¼ odds 1-5 places.  Should your backed horse then place, half of the stake is put on the position i.e. ($5) x 7/10 + 1 = $8.5 Deducting the total stake of the free bet ($10) means the payout is less than what was staked. This means that you will not receive a payout, as it is less than the value of the Free Bet.  Can I place an accumulator/multiple bet using my Free Bet?Yes, you can. Remember that the multiple bet needs to be a single line bet, for example, a four-fold accumulator with four selections. The ‘x 1’ next to your stake, indicates how many ‘lines’ there are in your bet. <img style="width: 330px; height: 275px;" src="/media/1073/bet-slip-4-acca.png?width=330&amp;height=275" alt="Four Fold Acca" data-udi="umb://media/01de8d11e9fd440398631c6fc772b84b" /> Can I place a system/multi-line bet using my Free Bet?No, you can’t use your Free Bet to place a system bet or multi-line bet. You can identify multi-line or system bets by the ‘x 6’, ‘x 15’, etc. next to the stake amount – if this number is higher than one, then you’ll know it’s a multi-line bet. <img style="width: 330px; height: 484px;" src="/media/1074/bet-slip-4-system.png?width=330&amp;height=484" alt="" data-udi="umb://media/656c0409f4714c208e5ca6a459bb8517" /> Can I withdraw my Free Bet winnings?Absolutely. All that you need to remember is that we will pay out any Free Bet winnings minus the stake of the Free Bet. This means that your winnings need to be greater than the value of the Free Bet. Depending on the offer, you may need to place a bet in order to earn your Free Bet - please check the relevant terms of the offer. Please take note of some of the additional terms and conditions associated with a Free Bet:
<ol>
<li>Placement of a Free Bet on an each-way market is considered one bet (including the win and place portion). The return from this bet must be greater than the total value of the Free Bet placed for winnings to be paid out.</li>
<li>The Free Bet cannot be used to place multi-line multiple bets (e.g. Trixie’s, Patents, Yankees etc.).</li>
<li>Unless specifically stated otherwise, all deposits have a playthrough of at least once (1), before a Free Bet specifically related to the deposit will be activated.</li>
<li>Should the Free Bet be placed on a selection that is later voided, the stake will be returned to your account as a Free Bet.</li>
<li>The Free Bet is non-refundable.</li>
<li>If not used, the Free Bet will expire 7 days after being credited (unless otherwise stated in the specific terms of a given offer).</li>
</ol>

Unlocking and using your Free Bet

Mobile browsersAndroidIf you need to clear you cache, cookies, or history, the steps may differ depending which model of Android device you're using and what your preferred browser is. Typically, you should be able to clear your cache and data from your application management settings menu: 
<ol>
<li>Go to 'Settings' and tap on 'Apps' or 'Application Manager'.</li>
<li>Then to the 'All' tab.</li>
<li>In the list of installed apps, find and tap your web browser. Tap 'Clear Data' and then 'Clear Cache'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Chrome for Android
<ol>
<li>Go to 'Chrome menu' &gt; 'Settings'.</li>
<li>Then '(Advanced) Privacy'.</li>
<li>And tap 'Clear browsing data'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Safari (Apple iOS)Note: The following steps only apply to the latest version of Safari for iOS. If you're running an older version of the browser, then you may need to visit Apple Support's Safari web settings on your iPhone, iPad, or iPod touch. 
<ol>
<li>Open your Settings app.</li>
<li>Tap 'Safari'.</li>
<li>Then 'Clear History and Website Data' and tap 'Confirm'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Chrome for iOS
<ol>
<li>Tap 'Chrome menu' &gt; 'Settings'.</li>
<li>Then 'Privacy'.</li>
<li>Choose the data type you want to clear.</li>
<li>And tap 'Clear'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Desktop browsersChrome
<ol>
<li>In your browser bar, type the following:chrome://settings/clearBrowserData</li>
<li>And then click on the following:</li>
<li>'Browsing history'</li>
<li>'Download history'</li>
<li>'Cookies and other site and plug-in data'</li>
<li>'Cached images and files'</li>
<li>When you reach the 'Obliterate the following items from' drop-down menu, you can choose the period of time that you want to clear cached information. To clear your entire cache, click 'the beginning of time'.</li>
<li>And finally click 'Clear browsing data'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Firefox
<ol>
<li>Click on the 'History' menu and select 'Clear Recent History'.</li>
<li>If the menu bar is hidden, press 'Alt' to make it visible.</li>
<li>On the 'Time range to clear' drop-down menu, select the period of time you want to clear; to clear your entire cache, select 'Everything'.</li>
<li>Next to 'Details', click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.</li>
<li>And click 'Clear Now'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Microsoft Edge
<ol>
<li>In the top right, click the 'Hub' icon (looks like three horizontal lines).</li>
<li>Click the 'History' icon, and then select 'Clear all history'.</li>
<li>From there, click 'Browsing history', then 'Cookies and saved website data', followed by 'Cached data and files'. And final click 'Clear'.</li>
<li>After the 'All Clear!' message appears, quit all browser windows and re-open the browser.</li>
</ol>
 Internet Explorer 9 and higherNote: From January 2016, Microsoft ended support for Internet Explorer versions prior to version 11. The following relates to IE9 and higher. 
<ol>
<li>Click 'Tools' (via the Gear Icon) &gt; 'Safety' &gt; 'Delete browsing history'.</li>
<li>If the menu bar is hidden, press 'Alt' to make it visible.</li>
<li>Deselect 'Preserve Favorites website data', and then click:</li>
<li>'Temporary Internet files' or 'Temporary Internet files and website files'</li>
<li>'Cookies' or 'Cookies and website data'</li>
<li>'History'</li>
<li>And then click 'Delete'. You will see a confirmation at the bottom of the window when the process is complete.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Opera
<ol>
<li>From the 'Opera' menu, click 'Settings', and then 'Delete Private Data'.</li>
<li>In the following box that appears, select the items you want to clear, and then click 'Delete'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Safari 8 
<ol>
<li>From the 'Safari' menu, select 'Clear History and Website Data'.</li>
<li>Select the period you want to delete, and then click 'Clear History'.</li>
<li>Go to 'Safari' &gt; 'Quit Safari' or press 'Command-Q' to quit the browser.</li>
</ol>
 Safari 7 and below
<ol>
<li>From the 'Safari' menu, select 'Reset Safari'.</li>
<li>Select what you want to delete and then click 'Reset'. As of Safari 5.1, 'Remove all website data' includes both cookies and cache.</li>
<li>Then finally go to 'Safari' &gt; 'Quit Safari' or press 'Command-Q' to quit the browser completely.</li>
</ol>

How do I clear my cookies and cache?

Where are my free casino credits?If you’ve received free casino credits, open up any game and they’ll appear in your balance. Where are my free spins?Free spins are credited to a specific game, so you need to log into the game specified in the free spins offer. Some free spins are only available on mobile and some only on desktop, so you may need to switch devices, depending on the offer. Please note: 
<div style="padding-left: 30px;">- You may need to log out and back in again to see your free spins/ casino credits.</div>
<div style="padding-left: 30px;">- If you received them from an external promotion, they can take up to two hours to appear.</div>
If you're having trouble finding the slot, simply use the search bar to find it. Desktop The search bar is located on the right side of the page. <img style="width: 330px; height: 210px;" src="/media/1055/search-des.png?width=330&amp;height=210" alt="" data-udi="umb://media/31331280c3bf436ea05a4acbdbb83813" /> Mobile The search bar is located on the left side of the page. <img style="width: 330px; height: 284px;" src="/media/1056/search-mb.png?width=330&amp;height=284" alt="" data-udi="umb://media/9be0ee5ff3834be2a3dcfa2f0935d6b1" />

Where are my free spins or casino credits?

It's important that you keep your Betway account details up to date. If you need to let us know about any changes of name, address, email, phone number or any other personal or contact details, please contact support. Should you wish to update your address, please send a bank statement/utility bill (no older than three months) by email to <a href="mailto: verify@betway.com">verify@betway.com</a>. And please remember to include your username when you contact us so we know exactly who we're talking to.

Where can I update my personal details?

You can send the required documents to your Account Manager, by responding to their email. Please note that documents should be sent as <a href="https://help.betway.com/en-ca/article/11770">PDF files</a>. Which documents must I send?No two customers will have identical sources for their funds, so the documents required will vary from customer to customer. Your Account Manager will be in touch to make sure you know exactly what to send to us. If you need help with sending us those documents, your Account Manager will gladly assist in any way they can.

How do I send my documents?

Counter-Strike: Global Offensive (CS:GO) is a multiplayer first-person shooter game, played by two teams: Terrorists (T) and Counter-Terrorists (CT). To win a round, teams must complete an objective or completely eliminate their opponent. How does the competitive mode work?The most common game mode in competitions is five versus five (5v5). During each round, the Terrorist team must place a bomb at point A or B and detonate it, while the Counter-Terrorist team must prevent this bomb from exploding. Teams can win a round either by achieving their objective or by eliminating all enemies. The game consists of 30 rounds of maximum 1 minute and 55 seconds each. After 15 rounds, there’s halftime, and then the teams change sides. The first team to win 16 rounds, wins the game. What can I bet on?We have a large number of markets on CS:GO events: 
<ul>
<li>Match Winner</li>
<li>Handicaps</li>
<li>Total rounds</li>
<li>Exact Result</li>
<li>Team that will win at least one rounds</li>
</ul>
To check out the current betting markets available, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/cs-go" target="_blank">here</a>. What are the main CS:GO competitions?The most prominent events are the CS:GO Major Championships, commonly known as Majors. Majors are held twice a year and much like other sports, they are the tournament the teams want to win the most. In addition to the Majors, there’s also a great diversity of regional and national championships as in most Esports. In Counter-Strike, the most popular of these events are BLAST Premier and Dreamhack (sponsored by Betway), ESL One and Intel Extreme Masters (IEM). To check out the current competitions available, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/cs-go" target="_blank">here</a>. Can I watch CS:GO events on Betway?Yes, you can. Just follow the steps in the <a href="https://help.betway.se/sv-se/article/14519">Live Esports</a> article.

What is CS:GO?

We're committed to providing you with a fair, open and credible experience – sharing the thrill with you. That means it’s also our responsibility to give you a safe gambling environment. Of course, this includes providing you with all the tools you need to gamble safely and have fun. How can I find out more?We’ve elaborated on our Responsible Gambling options in our <a href="https://help.betway.com/article/2263">FAQ article</a>. <a href="https://account.betway.com/">Click here </a>for your full range of responsible gambling options. You can apply any of the measures to your account from the ‘Responsible Gambling Policy’ section. For any other queries, you can contact our Customer Support team.

Bet the responsible way

We need to confirm that you’re in Ontario — this is a regulatory requirement.

Why do I need to enable location services?

We’re committed to ensuring a safe gambling environment for our customers. If we can see a change in your gambling behaviour which raises concerns, we may temporarily limit your account(s), meaning you won’t be able to deposit or play. We do this to ensure these concerns are not only addressed, but that you’re also aware of your options on how to effectively manage your gameplay, should that be required. What do I need to do?We’ve sent an email to your registered email address — simply reply with your contact details and a suitable time to call or contact our customer service team via Live Chat or <a rel="noopener noreferrer" href="mailto:responsiblegambling@betway.com" target="_blank">email</a>.

Why is my account limited?

Use the tool below to check your transaction history and your withdrawal status. Note: You must be logged in to the <a rel="noopener noreferrer" href="https://betway.com/login/" target="_blank">Betway site</a> for the tool to be available. [TRANS_HISTORY] Withdrawal statuses: 
<ul>
<li>Pending – Your withdrawal is in a queue, waiting to be processed. During this time, your withdrawal can be reversed if you’d like to use these funds on your Betway account. </li>
<li>Processing commenced – We’ve started processing your withdrawal. If your withdrawal is taking longer than usual, we might need information which could be holding up the process. Please check your emails (including junk and/or spam) to see if we've requested anything — as soon as we receive what we need, we can continue processing your withdrawal. </li>
<li>Processing completed – We’ve completed processing and have sent your withdrawal for payment. </li>
<li>Paid – We’ve already paid your withdrawal, and it’s on your way to you. It will take a short while to reflect in your account, depending on your withdrawal method.</li>
</ul>
Once we’ve paid your money, it will take a short time to clear, depending on your withdrawal method.
 The table below shows when you can expect to receive your withdrawal by (Receive by), according to the day the withdrawal was paid (Day paid), and the method it’s being paid to: <img style="width: 0px; height: 0px;" src="/nothing.jpg" alt="" data-udi="umb://media/36f7b6fd8f4a4361a6c86f3b6588c035" /><img style="width: 330px; height: 275px;" src="/media/5591/when-will-i-receive-my-withdrawal_ca_en.png?width=330&amp;height=275" alt="" data-udi="umb://media/36f7b6fd8f4a4361a6c86f3b6588c035" /> Check the status of your withdrawal by viewing your <a href="https://help.betway.com/article/11294">Transaction History</a>. The table above indicates how long it will take to receive your funds once the status of your withdrawal is “Paid”.

When will I receive my withdrawal?  

Safe gaming is one of our top priorities. To help keep Betway secure, we’re required by law to make sure you’re over the age of 18. This process is called Know Your Customer (KYC). It's just one of the steps we take to help protect our customers and the integrity of our service. What will you do with my information?Our Operations team will review the information provided. Your details are kept confidential and secure. When do I need to do this by?You need to verify your account within 30 days of your first deposit, or your account will be closed until it’s verified. Can I still play while my documents are under review?Yes, you’ll be able to log in, deposit and play — but you won’t be able to withdraw any of your winnings, until verified. If any documents are outstanding, we will request them from you. For more information on verifying your account, you can read the terms and conditions <a rel="noopener noreferrer" href="https://betway.com/en/sports/dyn/TermsAndConditions" target="_blank">here</a>.

Why do I need to verify my account?

Do I have to opt in every week to qualify?No, you only have to opt in once – then you are in the Parlay Club for life. Don't worry it's not too late, you can still <a href="https://betway.com/en/sports/ext/parlayclub" title="Free Bet Club Opt In">OPT IN HERE</a>. When will I receive my Free Bets?The Parlay Club week runs from 00:00 ET on Saturday until 23:59 ET Friday. Your first $5 Free Bet will be credited at 10:00 ET on the following Saturday, with the second $5 Free Bet credited at 10:00 ET on the following Monday. What bet types qualify for Parlay Club?All multiple bets and Bet Builder bets with three or more selections at combined odds of at least 2/1 (3.00) will qualify for Parlay Club. All markets are eligible, except enhanced price offers and Betway Boosts. Can I track my wagering progress?Yes, you can track your progress on desktop and mobile (logged in). Desktop On desktop, you can view the progress bar just below your username. <img style="width: 329px; height: 319px;" src="/media/3853/parlay-club-1.png?width=329&amp;height=319" alt="" data-udi="umb://media/1b79ebe6754c4b758daa1335a0852e81" /> Mobile On mobile, select 'Parlay Club' from the menu and you'll be presented with the progress bar. <img style="width: 330px; height: 359px;" src="/media/3854/parlay-club-2.png?width=330&amp;height=359" alt="" data-udi="umb://media/3ef52ea5fbde4bc8b702ce8f17ae05bd" /> How long are my Free Bets valid for?Both $5 Free Bets will expire 30 days after they’ve been credited. Do I have to place one $25 multiple each week to qualify?No, you can bet $25 in whatever increments you like – so that could be 1x $25 bet or 25x $1 bets. As long as you have placed $25 in qualifying multiples that have been settled by Friday 23:59 ET, you’ll receive your Free Bets. Are all sports eligible for Parlay Club?All sports apart from eSports are eligible. Cross-sport multiples are eligible as well – for example, you could place a treble with selections from basketball, tennis and cricket which would qualify. What happens if I miss a week of Parlay Club?If you miss a week, don’t worry – you’re still in the Parlay Club. Remember, once you’ve opted in, you’re in for life. Simply place your $25 in qualifying multiples again the following week to get your $10 in Free Bets as normal. Do cashed out bets qualify for Parlay Club?No, cashed out bets will not qualify for Parlay Club. When does a Parlay Club week run?A Parlay Club week runs from Saturday 00:00 ET until the following Friday 23:59 ET. All qualifying bets settled in this time will count towards your weekly total. I’ve bet on a multiple which settles in two weeks’ time. Does this qualify for Parlay Club?Bets must be settled between Saturday 00:00 ET and Friday 23:59 ET to count towards Parlay Club for that particular week. As long as the multiple meets the qualifying criteria, it will qualify towards your total for the week it is settled, not the week it is placed.

Parlay Club 

We’ve put together some of the most common issues experienced when making a deposit. If you’re having any problems, check that you’ve done the following:  
<ol>
<li>Check that your deposit method is registered with the correct information: 
<ul>
<li>Account number</li>
<li>Card expiry date</li>
<li>CVV number</li>
<li>Account holder</li>
</ul>
</li>
<li>Make sure you have sufficient funds in the account you’re depositing from. </li>
<li>Wait ten to fifteen minutes between deposits. </li>
<li>Use irregular amounts.  For example: $23.20 instead of $23.00 </li>
<li>Check that your deposit does not exceed any Deposit Limits you’ve set. </li>
<li>Clear your Internet Browser history, cache and cookies, and refresh your browser. </li>
<li>Ensure that your pop-up blockers are deactivated, and that your Betway app is up to date.</li>
</ol>
If any of these steps don’t help, please provide us with the code or error message received when trying to deposit. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

Deposits – troubleshooting

Once you’ve placed your bet, you won’t be able to change or cancel it - please consider this before you confirm your bet, which is done by clicking ‘Place Bets’ on the bet slip. <img style="width: 330px; height: 382px;" src="/media/1031/desktop-bet-slip.png?width=330&amp;height=382" alt="Desktop" data-udi="umb://media/d1fd8b782c68498594515c35a91f8529" /> Please note: If you select the ‘Accept all odds and line changes’ box, your bet will be placed without approval of any changes to odds and lines (over/under market line for example), from the time you added your selections to the bet slip. <img style="width: 330px; height: 382px;" src="/media/1032/desktop-bet-slip2.png?width=330&amp;height=382" alt="Desktop2" data-udi="umb://media/a7215de99c41436ca9e1af6f837e7130" />

Can I cancel my sports bet?

You can tailor your desktop Betway experience to suit your personal preferences. It's easy to do – just use the drop downs available next to the green "Bank" button (Sports) or from the homepage (Casino). Please note: Time zone - automatically set according to your location. Date and time format - automatically set according to your location. SPORTS
<ul>
<li>Change password - follow the "Forgot Login?" link below the login box for a reminder of your username or to change your password.</li>
<li>Odds format - display odds as fractions, decimals or use American odds (these can also be changed on mobile by selecting Odds Display from the main menu).</li>
<li>Language – click on the drop down next to the green “Bank” button to choose from 11 available languages</li>
</ul>
CASINO
<ul>
<li>Language – click on drop down at the bottom of the page to choose from 11 available languages</li>
<li>Favourites – click the heart symbol next to any game to add it to your Favourites. All your favourite games can then be accessed quickly and easily from the Favourites tab next to the search bar.</li>
</ul>
 How do I change my marketing preferences? (self-service)You can change your marketing preferences from the marketing preference centre on the website. Click ‘marketing preferences’ located on the drop-down menu (desktop) or ‘My Account’ (mobile) and select the options that suit you. Desktop (sports) <img src="/media/1088/marketing-preferences-des.png?width=220&amp;height=500" alt="MP_Desktop_Sports" data-udi="umb://media/5c473fa8a5cf4004a3d633d90f7b52ce" /> Desktop (casino) <img src="/media/1089/marketing-preferences-des-cas.png?width=301.0948905109489&amp;height=500" alt="MP_Desktop_Casino" data-udi="umb://media/c22e817479e344fa9f702e436e8efdc2" /> You’ll be presented with the following marketing options: <img src="/media/1090/marketing-preferences2-des.png?width=330&amp;height=141" alt="Marketing_Preferences" data-udi="umb://media/a929531720614833b40482dc0003658c" /> Mobile <img src="/media/1091/marketing-preferences-mob.png?width=330&amp;height=483" alt="MP_Mobile" data-udi="umb://media/a519d00f27894896be941242035cfb12" /> You’ll be presented with the following marketing options: <img src="/media/1092/marketing-preferences2-mob.png?width=330&amp;height=442" alt="Marketing_Preferences" data-udi="umb://media/26badf73ab094f6096f07939b52e5675" /> New CustomersDuring the registration process, you can opt in or out of marketing. To make specific changes—you’ll need to visit the marketing preference centre at a later stage. <img src="/media/1093/marketing-preferences-reg-des.png?width=330&amp;height=190" alt="Registration_Desktop" data-udi="umb://media/84749e771cdf4f6a81ce32854ef05b93" /> <img src="/media/1094/marketing-preferences-reg-mob-english.png?width=330&amp;height=241" alt="Registration_Mobile" data-udi="umb://media/6e1ed594f67244a5bc31e6dee2ee65a0" /> Push notificationsIf you accept push notifications when downloading the Betway app, you’ll receive marketing information and updates. To opt in or out of push notifications—turn notifications on or off in the app.

How do I change my personal preferences?

If your account has been temporarily closed because we haven’t received your source of funds documents, you’ll have to provide us with the required information to have it reopened. All you need to do is get in touch with your Account Manager, and they’ll let you know which documents we need to complete your Source of Funds review. If you’re unsure, please contact support so that we can direct you to your Account Manager.

My account has been closed, how can I reopen it?

Enjoy an optimized experience on all Android devices, with smoother navigation and an even faster interface.
<ul>
<li>Find our full Sports and Casino catalogue</li>
<li>Casino games optimized for mobile usage</li>
<li>Intuitive navigation</li>
<li>Alerts so you don't miss our latest promotions</li>
</ul>
To download the app:
<ol>
<li>Follow this <a href="https://betway.com/download/android-sports/en-ca/">link</a> and click Download – for Sports, Casino or Live Casino, based on your preference.</li>
<li>A pop-up message will appear, asking if you accept the download from an unknown source. (Don’t worry, the Betway App is safe, verified and reliable.)</li>
<li>Click ‘Confirm’ for the app to download and install.</li>
</ol>
Follow these steps to receive App Notifications (Push Messages):
<ol>
<li>On your Android, go to your Settings.</li>
<li>Select Notifications.</li>
<li>Tap on AppNotifications.</li>
<li>Lastly, toggle Betway ON.</li>
</ol>
That’s it! Now you have instant access to Betway and exclusive offers at your fingertips.

Downloading the Betway Android App

If you’re having trouble accessing or using the website, follow these simple steps: 
<ul>
<li>Try using a different internet browser – our software works best in Google Chrome.</li>
<li>Ensure that you’re using the latest version of your browser.</li>
<li>Make sure that your pop-up blocker is disabled.</li>
<li>Check that you’ve installed the latest versions of Java and Adobe Flash Player on your computer.</li>
<li>If you use the mobile app, make sure you update it to the latest version.</li>
<li>Remember, you have to be logged in to use some features.</li>
</ul>
For more troubleshooting options click on the links below: <a href="https://help.betway.com/en-ca/article/2226">How do I clear my cookies and cache?</a> <a href="https://help.betway.com/en-ca/article/2245">Having trouble loading a game?</a> <a href="https://help.betway.com/en-ca/article/2217">Change my personal preferences</a>

Having difficulties using the Betway website?

Why has my deposit been declined?There are several reasons your deposit may have been declined: 
<ul>
<li>You might have entered your details incorrectly.</li>
<li>The card may have expired.</li>
<li>We decline payments using cards or accounts with a registered name different to that on your Betway account.</li>
<li>Check that there are sufficient funds to make the deposit.</li>
<li>If you’ve set deposit limits, you can’t deposit any more than the daily, weekly or monthly limit you’ve set.</li>
<li>Deposits made from a country other than the one registered to your Betway account may be declined.</li>
</ul>
Please note: We advise that you deposit using Interac, especially if you’re having any issues when using debit or credit cards. I made a deposit, why hasn’t my balance hasn’t updated?It’s possible that your funds haven't left your account yet, so it's worth checking the status of the payment. Sometimes a break in connectivity can affect the payment. If your funds were deducted from your account but haven’t appeared in your balance, please contact us for further assistance. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

Declined deposit or balance not updated

What is the offer?Get 10$ in free bets when you stake 25$ (or more) on Esports multiples (doubles or higher) in the same week. What I need to know:
<ul>
<li>Bet on multiples (doubles or higher)</li>
<li>Any Esports</li>
<li>Minimum combined odds: 2/1 (3.00)</li>
<li>Minimum stake: 25$ in total</li>
<li>Free bet: 10$ (credited on Mondays, at 10:00 AM)</li>
</ul>
 Do I have to opt in every week to qualify?No, you only have to opt in once to be part of the Esports Club. You can still opt in <a href="https://sports.betway.com/en/sports/ext/esportsclub">here</a> if you haven’t yet. When does a Esports Club week run?The Esports Club week runs from 00:00 ET on Monday until 23:59 ET on Sunday. Qualifying bets settled in this time will count towards your weekly total. When will I receive my Free Bet?You’ll receive your Free Bet at 10:00 ET the following Monday. How long is my Free Bet valid for?The Free Bet expires seven days after being credited. Do I have to place one 25$ multiple each week to qualify?No, you can bet 25$ in any increments you like — so that could be one 25$ bet, or 25 X 1$ bets. As long as you’ve placed 25$ in qualifying multiples that are settled by Sunday 23:59 ET, you’ll get your Free Bets. Are all Esports eligible?All Esports are eligible. You could place a treble with selections from League Of Legends, DOTA2 and CS:GO. What happens if I miss a week of Esports Club?You'll stay in the Club even if you've missed a week — once you've opted in, you'll never lose out. Place your 25$ in qualifying multiples each week to get the Free Bet for that particular week. I’ve bet on a multiple which settles in two weeks’ time. Does this qualify for Esports Club?As long as the multiple meets the qualifying criteria, it’ll count towards your total for the week in which it’s settled, not the week in which it’s placed. Do cashed out bets qualify for Esports Club?No, cashed out bets won’t qualify for Esports Club. Can I track my wagering progress?Yes, can check your progress with the progress bar. It updates 5-10 minutes after your bets are settled. Desktop View your progress bar just below your username on the Esports page. Mobile Select ‘Esports Club’ from the menu at the bottom of the Esports page to find your progress bar.

Esports Club

League of Legends (LoL) is a team-oriented MOBA (multiplayer online battle arena) game created by Riot. Two teams compete to destroy the other’s Nexus, using tactics, wit and skill. How does LoL work?The game faces two teams of five characters known as champions, who are controlled by the players of each team who fight to destroy the main structure of the opponent's base, the Nexus. Each Nexus is located at opposite ends of the map, and they continually create characters known as minions. Minions, who earn players gold when defeated, advance towards the opponent's base through one of the three lanes available on the map (top, mid and bot). The area between lanes is known as jungle, which is inhabited by a series of neutral monsters. Neutral characters won’t attack champions, but champions can slay them to receive powerful boons. The most important monsters are the Elemental Dragons and the Baron Nashor. Each team must defend their structures and destroy the enemy’s. The structures are: 
<ul>
<li>Towers: high damage defensive structures that attack enemy characters when they approach them. Each team has three Towers per lane and two protecting the Nexus.</li>
<li>Inhibitors: there is one inhibitor per lane. It can only be attacked after destroying the three turrets that protected its lane. Destroying the inhibitor empowers the minions to create super minions, which are more powerful. Inhibitors can respawn.</li>
<li>Nexus: this is the main structure of the base and can only be damaged once the turrets and inhibitors have been destroyed. The team that manages to destroy the opponent's Nexus wins the game.</li>
</ul>
The game ends when one of the teams destroys the opponent's Nexus, but it’s also possible for one team to surrender. How does the competitive mode work?At the beginning of the match, each team bans five Champions from the pool and picks five Champions which will be used to play the game. The league games are generally played in Best of 1 (Bo1), Best of 2 (B02) or Best of 5 (Bo5), depending on the stage of the tournament. What are the top LoL markets?We have a number of markets on LoL events: 
<ul>
<li>Match Winner</li>
<li>Maps Handicap</li>
<li>Correct Score</li>
<li>Maps Total</li>
<li>Team A to Win at least 1 Map</li>
</ul>
If you are more interested in betting on the outcome of a particular game map, you’ll also find a lot more markets available for each map, including: 
<ul>
<li>Hero to be picked</li>
<li>First Blood</li>
<li>Team to score the most kills</li>
<li>Team to destroy the First Tower</li>
<li>Total Tower destroyed</li>
<li>Team to Slay the 1st Dragon</li>
<li>What will the first Elemental Dragon be</li>
<li>Team to Slay the 1st Baron</li>
</ul>
To check out the current betting markets available, click <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/sct/esports/league-of-legends" target="_blank">here</a>. What are the main LoL competitions?Some of the most prestigious LoL leagues are the Korean League (LCK), China's Tencent League of Legends Pro League (LPL), the League of Legends Championship Series of North America (LCS) and Europe (LEC). These are done in a Round Robin format, followed by a playoff phase. The biggest competition worldwide is the World Championship of Worlds League of Legends. 24 teams compete for the title through a group phase — quarterfinals, semi-finals and the legendary final. To check out the current competitions, click <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/sct/esports/league-of-legends" target="_blank">here</a>. Can I watch LoL events on Betway?Yes, you can. Just follow the steps in the <a href="https://help.betway.com/article/14519">Live Esports</a> article.

What is League of Legends?

You can use your Welcome Bonus on all casino games, however, not all games count towards your play-through requirements. Some only contribute a certain percentage, as follows: 
<ul>
<li>100% – Slots and Parlor Games.</li>
<li>8% – All Table Pokers, all Roulettes, all Video/Power Pokers (except All Aces and Jacks or Better Video/Power Pokers), all Blackjacks (except Classic Blackjack), Casino War and Live Money Wheel (Dream Catcher).</li>
<li>0% – (excluded games) – Classic Blackjack, All Aces Video/Power Pokers, Jacks or Better, Video/Power Pokers, all Baccarats, all Craps, Red Dog and Sic Bo.</li>
<li>Wagering on the Gamble Feature on slots or the Double Feature on video pokers will not count towards play-through requirements.</li>
</ul>
 Can I use my Casino Bonus on Sports betting?Yes, you can use your Casino Bonus to place sports bets but it won’t contribute to your play-through requirements. For more on our Casino Welcome Bonus, you can read the <a rel="noopener noreferrer" href="https://casino.betway.com/policies/bonus/" target="_blank">Terms and Conditions here</a>. Are there any betting limits on the Welcome Bonus?Yes, a maximum bet of $7.50 per spin is allowed on slot games. The following games have a bet limit of $1 per spin: 
<ul>
<li>Beautiful Bones</li>
<li>Cool Buck – 5 reel slot</li>
<li>Magic of Sahara</li>
<li>Macho man – Village People</li>
<li>Scrooge, Zombie Hoard</li>
<li>Castle Builder</li>
<li>Castle Builder 2</li>
<li>Le Kaffee Bar</li>
<li>Peek a Boo</li>
<li>Stardust</li>
</ul>

Which games can I use my Casino Welcome Bonus on? 

You can update your payment method details for your withdrawal by following these easy steps: 
<ol>
<li>Log in and head to your Banking tab</li>
<li>Go to the Withdrawal section</li>
<li>Tap the edit button next to your current Preferred Method of Payment</li>
<li>You’ll see the option to choose between your existing payment methods, edit them or add a new one entirely</li>
<li>Select the option you’d like to update</li>
<li>Confirm the changes</li>
</ol>
Once you’ve set your new Preferred Method of Payment, remember that: 
<ul>
<li>We’re unable to make withdrawal payments to accounts that are not registered in your name.</li>
<li>You’ll also need to deposit with the method you’ve updated before you can withdraw to it.</li>
<li>It’s vital that you make sure that you enter the correct details when processing your withdrawal.</li>
<li>Pending withdrawals are re-processed within 24 hours of updating your payment method.</li>
<li>We’ll process withdrawals to the last account used to deposit.</li>
</ul>
If you’re still having trouble updating your withdrawal payment details or you receive an error message, contact us via Live Chat for further assistance.

Updating my preferred method of payment

The protection of your personal data is important to us and while we have the best measures in place to protect it, there are some things you can do to safeguard yourself. Why are passwords so important? Strong passwords lower the chances of a third party accessing your personal data. In the event that your password is hacked they could access your personal details such as your bank accounts, emails and any online accounts that you may have. How do I set a strong password to secure my personal information? When creating a password, make sure it’s something you’ll remember, but make it difficult enough that you lower the chances of your account being hacked. Follow these password tips: 
<ul>
<li>Use a different password for each online account
<ul>
<li>E.g. Your social media accounts should have a different password to your Betway account.</li>
</ul>
</li>
<li>Make sure your password is over eight characters long, use upper- and lower-case letters, numbers and symbols.</li>
<li>Use a string of words or a memorable phrase such as “EatYourVegetables123!” – this makes your password easy to remember, but harder for someone else to guess. </li>
</ul>
What to do if your password has been compromised? If you think your password has been compromised, change it immediately.

Password Safety 

When you access the Betway.com website, you’ll be redirected to the Betway.ca website based on your IP address, or by a prompt asking to confirm your location — ‘Anywhere’ or ‘Ontario’. 1. Click on ‘Ontario’. - Tick ‘Remember my selection’ so you won’t get this message again <img style="width: 306px; height: 430px;" src="/media/4652/location-1.png?width=306&amp;height=430" alt="" data-udi="umb://media/50ad219e85d5490ea5975f73b5ae2a64" /> 2. To proceed with logging in, click on ‘OK’ to allow location sharing: <img style="width: 330px; height: 186px;" src="/media/4653/location-2.png?width=330&amp;height=186" alt="" data-udi="umb://media/88f7b5dea4be4b67a54f1ef6cb038bc4" /> It’s important that you do not dismiss this once-off message but click on ‘OK’. If you don’t, you won’t be able to log in and will have to allow location services by changing this manually under ‘settings’. Find out how by reading this article. If you try to log in and haven’t accepted the location services prompt, you can’t continue, and you’ll see the following error message: <img style="width: 330px; height: 201px;" src="/media/4654/location-3.png?width=330&amp;height=201" alt="" data-udi="umb://media/18cd91bb71884fd9b518e824c0ac1ead" /> Once your location services confirms that you’re in Ontario, you’ll be allowed to log in and play on our site. Why do I need to enable location services? We need to confirm that you’re in Ontario — this is a regulatory requirement.

Your Location Services

If an event is cancelled then all bets are automatically void. Depending on the specific event and market, bets may still be valid on postponed events.  You can find out more by visiting our Betting Help page <a href="https://sports.betway.com/en/sports/dyn/BettingRules">here</a>.

What happens to my bets if the event gets postponed or cancelled?

Once you’ve requested a withdrawal, you have a limited time to cancel it.  You can reverse the entire amount or part of it while it’s still in the processing queue (withdrawal status = submitted). Once processing has commenced you will no longer be able to reverse your funds. You can reverse your withdrawal by following these steps: 
<ol>
<li>Go to the ‘Banking’ tab</li>
<li>Click ‘Deposit’</li>
<li>Then, ‘Tap here to reverse’</li>
</ol>
 <img style="width: 0px; height: 0px;" src="/media/1808/withdrawals-new-questions-en.png?width=0&amp;height=0" alt="" data-udi="umb://media/48fe9cee20e94e1781740d0f2b81b2f6" /><img style="width: 330px; height: 428px;" src="/media/1808/withdrawals-new-questions-en.png?width=330&amp;height=428" alt="" data-udi="umb://media/48fe9cee20e94e1781740d0f2b81b2f6" /> You’ll receive confirmation that your withdrawal has been reversed back into your account balance. <img style="width: 330px; height: 388px;" src="/media/1809/withdrawals-new-questions-en-2.png?width=330&amp;height=388" alt="" data-udi="umb://media/bff2a59071d647c487e72fa963f93102" />

Can I cancel/reverse my withdrawal request? 

Only the account holder is allowed to use their account. To ensure the safety and security of your Betway account, you shouldn’t share your account details with anyone else.

Can someone else use my account?

What is a PDF?A PDF is a file type, like a Word document, or Excel sheet. PDFs are used to present electronic documents, in the exact formats they were intended. This is so that the document’s text and image formatting isn’t changed when it’s opened with different application software, hardware, and operating systems. Why do you need PDFs?PDF is recognised as a standard file format, maintained by the International Organisation for Standardisation (ISO), for sending official documents. We need to see these documents in their original formats, the way the issuers wanted the documents presented. Can I edit/redact my document?Because we need to see the original file, we can’t accept redacted documents, or documents that are edited in any way. I don’t have PDFs, what do I do?If you don’t have PDFs of the documents we requested, contact your Account Manager for assistance.

Document Specifications

If you’re opted in to the <a href="https://betway.com/terms-and-conditions/en?promoid=1015988">Parlay Club</a>, you can get $10 in Free Bets every week – one $5 Free Bet on Saturday and another $5 Free Bet on Monday – for spending $25 or more on sports multiples (three selections+) each week. Bets must be settled between Saturday 00:00 ET and the following Friday 23:59 ET to count towards the offer for that week. We’ve also placed ourselves firmly at the heart of the sports revolution. With our esports promotion, you’ll qualify for a $10 Free Bet every week - just by spending $25 or more on esports multiples (two or more selections) each week. Added to that are our regular <a href="https://sports.betway.com/en/sports/cat/betway-boosts">Betway Boosts</a>, which are enhanced odds offered on most sports markets and a popular feature amongst our valued customers. Click <a href="https://betway.com/en/sports/ext/sportspromotions">here</a> for a full list of promotions currently running.

Which Sports Promotions are available to me?

Call of Duty (CoD) is a first-person shooter franchise that has releases almost yearly. The latest version is usually the one used in competitions. How does competitive mode work?Competitive matches are played between two teams of four players. The teams compete in a ‘best of five’ series of games, featuring three different game modes. Hardpoint: A fast paced game mode with unlimited respawns. Teams fight over a series of rotating hardpoint zones, earning points based on how long they can hold and defend them. Search &amp; Destroy: A slower, round-based mode in which players are limited to one life per round. Teams take turns as the offensive team, tasked with detonating a bomb at one of two objectives. Control: An intermediary mode that balances both fast and slow gameplay. Teams take turns attempting to capture two objective zones before running out of lives. Each individual game is usually referred to as one of the 5 ‘maps’ within a series. The modes are played in the followed order: Map 1 – Hardpoint Map 2 – Search &amp; Destroy Map 3 – Control Map 4 – Hardpoint Map 5 – Search &amp; Destroy What can I bet on?We have a number of markets on Call of Duty events: • Match winner • Correct score • Maps Handicap • Maps Total If you’re more interested in betting on the outcome of a particular map, you’ll also find a markets available for each map, including markets like: Map winner, First kill, First to get 100 points, First to get 200 points. To check out the current betting markets available, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/call-of-duty" target="_blank">here</a>. What are the main Call of Duty competitions?The Call of Duty League (CDL) is the top level of competition, a franchised league featuring 12 teams from Europe &amp; North America. Teams compete over 5 stages, each with its own group matches, playoffs, and victor. Teams accumulate points based on their performance throughout the season, which determines whether they qualify for the Championship Playoffs at the end of the year. The second tier of competition is the Call of Duty Challengers (CDC) Elite circuit. There are separate divisions for Europe and North America, each featuring 8 teams. The format mirrors the CDL, but only the top 4 teams retain their spot for the following stage. New teams have the chance to qualify via open tournaments at the start of each stage. To check out the current competitions, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/call-of-duty" target="_blank">here</a>. Where can I watch Call of Duty events?Matches can be watched live on the Call of Duty League and Call of Duty Challengers YouTube channels.

What is Call of Duty?

<img style="width: 100px; height: 123px;" src="/media/5564/betway_boost_logo.png?width=100&amp;height=123" alt="" data-udi="umb://media/be6d8cead9704a5e802047303d7d6296" /> We increase the odds of certain markets for our customers. We do them for lots of sports including Football, Tennis and Basketball. Where can I find Betway Boosts? Click on Betway Boosts in the Sports tab or from the “Quick Links” menu. Key boosts will also appear across the site on the homepage and in all the sports main pages. What do I need to know?
<ul>
<li>Betway Boosts are settled based on the result at the end of regulation time, including injury time. Unless otherwise stated; extra time, penalties, etc. don’t count for settlement purposes.</li>
<li>If one selection included in a Betway Boost (e.g. a Football Treble) is a non-runner/doesn’t take place, all bets on the boost will be void, unless result is already known.</li>
<li>Betway Boost prices are subject to change.</li>
<li>Relevant sports betting rules apply for Betway Boosts unless stated otherwise (e.g. Tennis rules apply for a Tennis boost).</li>
<li>Betway boost markets are available for limited times only.</li>
</ul>

Betway Boosts

To comply with Apple guidelines, you’ll notice some changes in our iOS app update — which may affect how you play your favourite games. If you’re playing on the app, you’ll now have to download your games individually or in a bundle to access them. This means that you have a more personalised experience with your favourite games only a click away, all available under the ‘downloaded games’ tab. How do I download and play my games? Once you update your Betway iOS app to the latest version, you’ll have the ability to download your games. When you select a game: 
<ul>
<li>A pop-up will appear on screen, asking you to download the game before you play it. This lets you to either download the game you requested on it’s own, or as a bundle with other games.</li>
</ul>
<ul>
<li>The games you’ve downloaded will be in your ‘downloaded games’ tab, in the iOS Betway app. You can delete games from this tab as well.</li>
</ul>
 Why are some of my favourite games unavailable? Some games may not currently be available on the app but don’t worry — you can still play all your favourite games through your browser on mobile and desktop. I’ve run out of space on my phone, how do I delete a downloaded game? Go to the ‘downloaded games’ tab in the casino menu to delete any unwanted games. You can also download games again, at any time. Why is my game failing to download? You might have lost connection. Games will download as long as you have a strong internet connection. We recommend downloading them using WiFi, since it’s more stable and also saves you using your mobile data.

We’ve added each app, operating system, and platform to make it easier for you to choose the one you’re using. We suggest downloading and installing the app from the <a rel="noopener noreferrer" href="https://betway.onelink.me/3010529547/m02dbn7p" target="_blank">PlayStore</a> or the <a rel="noopener noreferrer" href="https://betway.onelink.me/3010529547/m02dbn7p" target="_blank">App Store</a>, so you can save the settings once to avoid having to do it every time. Based on your device and whether you’re using the app or browser, you’ll be taken to the relevant troubleshooting article for help with your geolocation services settings. Choose the device you’re using from this list: 
<ul>
<li><a href="https://help.betway.ca/article/25365">iOS</a></li>
<li><a href="https://help.betway.ca/article/25342">Android</a></li>
<li><a href="https://help.betway.ca/article/25353">Desktop/browser</a></li>
</ul>

Location settings – which device are you using?

We will not charge you for making a deposit or withdrawal. However some payment methods and banks have their own charges for these transactions. Make sure you check with your provider before depositing or withdrawing to avoid any unexpected fees. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

Will I be charged for making a deposit or withdrawal?

What is PaySafeCard?PaySafeCard is a prepaid card which allows you to quickly and securely fund your Betway account. You can purchase a PaySafeCard online or at retailers. How do I deposit using PaySafeCard?Log in and navigate to the banking page by clicking “Bank” on the desktop website or by clicking “Banking” if you’re using your mobile device. To fund your Betway account, select “Deposit” next to the PaySafeCard logo, enter the amount you’d like to deposit and then hit “Next”. <img style="width: 330px; height: 279px;" src="/media/1058/paysafecard-deposit.png?width=330&amp;height=279" alt="PaySafeCard" data-udi="umb://media/330bc1552ada4499b2da5487fc3a45c6" /> To complete the payment, enter your 16-digit PaySafeCard pin and click “Pay”. To ensure you get redirected to the PaySafeCard screen (below), check that you’ve enabled “pop-ups” on your device. <img style="width: 330px; height: 300px;" src="/media/1060/paysafe1.png?width=330&amp;height=300" alt="PaySafeCard" data-udi="umb://media/b66729bda545483da728df85196393ae" /> If you’d prefer to make payment directly from your PaySafeCard account, click on the arrow next to “Pay with my PaySafeCard account”. Then enter your username and password for your PaySafeCard account, to complete the payment. <img style="width: 330px; height: 300px;" src="/media/1062/paysafe2.png?width=330&amp;height=300" alt="PaySafeCard" data-udi="umb://media/4d5a8ae43db4493b8819945e7636f501" /> If the deposit is successful, you’ll receive on-screen confirmation and your balance will update accordingly. <img style="width: 337px; height: 219px;" src="/media/1059/paysafe-successful.png?width=337&amp;height=219" alt="PaySafeCard" data-udi="umb://media/3e63750108954d4a90ebce253d9c2e9e" /> If you don’t have a PaySafeCard, <a rel="noopener noreferrer" href="https://www.paysafecard.com/en-ca/products/paysafecard/" target="_blank" title="PaySafeCard">click here</a> to purchase one online. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

Depositing with PaySafeCard

Privacy Policy FAQsBetway is committed to protecting and respecting your privacy and ensuring your security when you use our services. Our Privacy Policy is to help you understand what we do with your personal information and how we protect and process it.  When do you collect my data?We collect your data during the registration process and when you subsequently use your Betway account, you are requested to submit specific personal data. Once you have created an account and have become a Betway customer, additional information is processed on an on-going basis. What data do you collect?During registration: 
<ul>
<li>Your first and last name </li>
<li>Date of birth</li>
<li>Credit card or other payment data</li>
<li>Home or another physical address</li>
<li>e-mail address,</li>
<li>Phone/mobile number </li>
<li>Other contact data</li>
<li>Your unique user name and password combination for your account</li>
</ul>
On an ongoing basis: 
<ul>
<li>A record of all internet communications and details of your visits to our websites</li>
<li>Technical information relating to how you use our products, such as the type of device you are using and the browser you are using to access our websites</li>
<li>Payment information and details of transactions you carry out through the site, including your payments, withdrawals and wagers</li>
<li>Communications with us or our employees such as calls, emails, and messages sent through the live chat service</li>
<li>Information regarding your location, including IP address and traffic information</li>
<li>Any additional information you submit through the website, for example on forums, chat rooms, comment sections or in response to quizzes and questionnaire</li>
<li>Pages that you visited including what you have clicked on</li>
<li>Sometimes we may also request photo ID, proof of address and source of funds</li>
<li>Occasionally we may also access your public records (e.g. news articles, social media, forums, official records such as the electoral roll)</li>
</ul>
 
Why do you use my personal data?We use your personal data to try and provide you with the ultimate Betway experience whilst ensuring we meet regulatory requirements, legal obligations and business related objectives. How do you use my personal data?We process your personal data for the following purposes: Creating your account and providing you with gambling services If necessary, to contact you (according to your preferences) via your registered contact information in connection with the management and operation of your account. We want to ensure that you can see the best version of Betway on your device and are authorised to use Betway in your current location. Ensuring our websites function correctly and identifying any technical issues To help with internal research and development, internal testing of the products and to help diagnose system issues and make content and service improvements to the website. Ensuring you gamble responsibly We will process your data to provide you with a safe environment to gamble, as well as to monitor you for potential at-risk behaviour. We may share some of your personal data, including your first name, last name, DOB and address with a Credit Reference Agency (TransUnion) so that we can carry out an affordability check on you, in certain circumstances. This check may leave a search footprint, but please note that this will not affect your credit score. For any further information about how TransUnion holds and uses your information please <a rel="noopener noreferrer" href="https://www.transunion.co.uk/legal-information/bureau-privacy-notice" target="_blank">click here</a>. Identifying and verifying customers To verify your age and the details that you registered your account with, we may disclose such information to approved third parties with many safeguards in place. This is required to meet our legal obligations. Legal and regulatory obligations To prevent fraudulent activity, to detect and/or investigate crimes, and to ensure responsible gambling. Additionally, we may also process your personal data to meet our internal and external reporting requirements. Marketing Dependent on your marketing preferences, we will use your personal data to send you information by the contact methods you authorise us to use about our brands, products, competitions, prizes and offers for the purpose of marketing Betway's Services to you. You can choose not to receive marketing/promotional material at any time by managing your marketing preferences via “My Account”. We also provide you with the opportunity to opt out by reply in every marketing message. Prevention of crime This includes fraud detection and our Anti-Money Laundering programme. Processing your online financial and wagering transactions To allow you to deposit and withdraw, and for our regulatory reporting. Profiling and your preferences To develop new features, functionality, products and services that are tailored to you. Additionally, Betway researches your preferences to develop new features, functionality, products and services. Also to meet our legal requirements such as anti-money laundering, age verification, prevention of fraud, sports integrity and responsible gambling. Risk management Enforcing our terms and conditions, managing our financial liabilities and risk on events and markets. Who do you share my personal data with?Certain trusted third party companies provide services essential to our ability to offer our gambling products to you, for example those that supply the software and games for our websites, banking and payment services, identity verification, fraud prevention and risk management. In these instances, we ensure that the third party has appropriate security and privacy arrangements in place, so that your data is protected. Betway may also be required to disclose your information to government authorities, such as the police or our regulators, to comply with our legal obligations. Your data may also be shared with regulators, agencies or relevant sports bodies where there are suspicions of involvement in match-fixing or breach of sports regulations. We may also disclose information as required to enforce our terms of use. Our site may contain links to and from the websites of third party organisations. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. How do you store my personal data?It is stored within the European Economic Area (“EEA”) on our servers. But where we work with third parties, the data we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things: customer services, the processing of your payment details and risk/fraud management. We ensure there are appropriate contractual controls over any third party that helps us process your data, while ensuring that your rights are upheld and your data is secure. How long do you store my data for?We store your data for as long as you are an active customer with us. Once you are no longer our customer, we will hold your personal data on our systems for as long as is necessary to comply with our legal obligations in your jurisdiction, such those imposed by tax, gambling and AML laws. What are my data rights?Your personal data belongs to you, so you have rights over your personal data. Some of these rights only apply in certain circumstances. Access You have the right to know whether personal data concerning you is being processed and can also request a copy of your data. Rectification You have the right to easily amend incorrect personal data about yourself. Erasure You have the right to request ‘to be forgotten’. You can ask us to delete you from our database. Restrict processing You can tell us that you do not want your data used for a particular purpose. Be informed We need to let you know what we do with your personal data in this privacy policy or when you ask us. Data portability You can ask us to provide the personal data you provided us in a machine-readable format. Object You can object to us processing your personal data. Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. If you have any concerns about your rights, don’t forget that you always have the right to complain to a data protection regulator. Betway is regulated by the Office of Information and the Data Protection Commissioner (IDPC): <a rel="noopener noreferrer" href="https://idpc.org.mt/en/Pages/Home.aspx" target="_blank">https://idpc.org.mt/en/Pages/Home.aspx</a>.  What is your cookie policy?Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that content and functions are delivered and used more effectively. The primary use of cookies on our Websites, either directly by ourselves or our chosen partner(s), is to: enable you to save time and facilitate future access to the site; identify how people navigate through our website to improve our service, content and the effectiveness of our communications; collect and share device data to detect and prevent devices associated with fraud and money laundering; identify account and device irregularities and detect and prevent fraudulent transactions and abuse of our customer accounts and our services. You agree that Betway may, from time to time, place cookies on your device to save information (such as user name, password, other personal details, e-mail address, technical device information such as the model and its IP address) to make full use of the functionality and services on our website and to allow your browser to identify you as a user. This enables you to not have to re-enter this information each time you visit the Betway site. These cookies cannot be used to run programs or deliver viruses to your computer, and are uniquely assigned to you. These cookies can only be read by the web server(s) that placed the cookies on your device. At any time you can amend your browser settings to block some or all cookies from Betway. However, if you block cookies from Betway, some or all the website's functions may not perform as intended. For example, you may not actually be able to place any bets. If you have any questions regarding your personal data please contact our Data Protection Officer at <a href="mailto: DataProtectionOfficer@betway.com">DataProtectionOfficer@betway.com</a>. For any other requests please contact our customer support team. <a rel="noopener noreferrer" href="https://betway.com/en/sports/dyn/Security" target="_blank">Please click here</a> to view our full Privacy Policy.

Privacy Policy

What is a multi-line bet?A multi-line bet is made up of several combinations of your picks. Each ‘line’ indicates a specific combination. You can receive a payout even if not all your picks are winners. Once you’ve added three or more picks to your bet slip, you’ll receive options to place multi-line bets. The total stake is calculated according to the amount of combinations. Example 1 If you make three picks, you’ll have a choice of three different multi-line bet options: 
<ul>
<li>Three doubles (3 bets)</li>
<li>Three doubles and a treble (4 bets) — known as a Trixie</li>
<li>Three singles, three doubles and a treble (7 bets) — known as a Patent</li>
</ul>
Example 2 You make five picks and place a multi-line bet made up of ten trebles. 
<ul>
<li>Five selections made up of ten lines (10 trebles).</li>
<li>You need to have five winning picks in order to receive the full payout, and three or four winning picks to receive partial payouts.</li>
<li>Only three out of five picks need to win in order for you to receive a payout (1 winning line).</li>
<li>Two winning picks or less will not yield any returns.</li>
</ul>
 What do multi-line bets look like?You can identify multi-line bets by the ‘x 6’, ‘x 15’, etc. next to the stake amount on your bet slip – this indicates the number of ‘lines’ in the bet. If this number is higher than one, you’ll know it’s a multi-line bet. <img style="width: 328px; height: 436px;" src="/media/1738/new-betslip.png?width=328&amp;height=436" alt="" data-udi="umb://media/cba18f29eff74c5ea0f92c512ef55a30" /> System betsThis refers to a multi-line bet made up of all possible combinations of your selections, sometimes including the single selections. All system bets are multi-line bets. Example: a Trixie. 
<ul>
<li>Three selections made up of four lines (3 doubles and a treble).</li>
<li>You need to have three winning selections in order to receive the full payout.</li>
<li>Only two out of three selections need to win in order for you to receive a payout (1 winning line).</li>
<li>One winning selection will not yield any returns.</li>
</ul>
Some system bets, like Lucky Bets, also include the single selections – so you only need one selection to receive a payout (1 winning line). You can check out all the different types of system bets in our <a href="https://sports.betway.com/en/sports/dyn/BettingRules/">Betting Help</a>.

Multi-line and system bets

Check the promotions drop-down list on the <a href="https://betway.com/en/casino/ext/casinopromotions">Casino page</a> to see what’s in store for you today - remember you have to be logged in for this.

Which Casino Promotions are available to me?

Overwatch is a team-based, multiplayer first-person shooter video game. This futuristic game is fast paced and highly competitive. The game pits two teams of six characters each, known as heroes. Each team is presented with a list of more than 20 heroes to choose from. Heroes have different styles of play and are grouped into three categories: Damage, Tank, and Support. How does the competitive mode work?A competitive Overwatch match is usually played in a first-to-three map series, which includes a combination of control, assault, escort and hybrid maps. What can I bet on?We have one market to bet on, the very popular Match Winner market. To view this market, click <a rel="noopener noreferrer" href="https://betway.com/en/sports/sct/esports/overwatch" target="_blank">here</a>. Main Overwatch competitionsThere are several Overwatch competitions: 
<ul>
<li>The Overwatch League OWL</li>
<li>The Overwatch Contenders</li>
<li>Overwatch World Cup.</li>
</ul>
To check out the current competitions, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/overwatch" target="_blank">here</a>. Can I watch Overwatch competition events on Betway?Yes, you can. Just follow the steps in the <a href="https://help.betway.com/article/14519">Live Esports</a> article.

What is Overwatch?

The protection of your personal data is important to us and while we have the best measures in place to protect it, there are some things you can do to safeguard yourself. Why are passwords so important? Strong passwords lower the chances of a third party accessing your personal data. In the event that your password is hacked they could access your personal details such as your bank accounts, emails and any online accounts that you may have. How do I set a strong password to secure my personal information? When creating a password, make sure it’s something you’ll remember, but make it difficult enough that you lower the chances of your account being hacked. Follow these password tips: 
<ul>
<li>Use a different password for each online account
<ul>
<li>E.g. Your social media accounts should have a different password to your Betway account.</li>
</ul>
</li>
<li>Make sure your password is over eight characters long, use upper- and lower-case letters, numbers and symbols.</li>
<li>Use a string of words or a memorable phrase such as “EatYourVegetables123!” – this makes your password easy to remember, but harder for someone else to guess. </li>
</ul>
What to do if your password has been compromised? If you think your password has been compromised, change it immediately.

There are a few reasons why you can’t always choose where your withdrawal is paid to. We’ll explore them below. Your withdrawal has been paid to a different card. We try our best to process withdrawals to the method you request. However, we’re required to process your withdrawal back to the source of the deposit, as far as possible. We’ve listed a few of reasons why we’ve been unable to pay your withdrawal to the method you selected: 
<ul>
<li>If you’ve used multiple financial accounts, we’ll pay to the last account used to deposit. E.g., if you use three different Visa cards, and we are paying back to your Visa card, we’ll pay to the last Visa account you’ve used to deposit. </li>
<li>If you’ve deposited within the last month, certain withdrawal methods will take preference. If you’ve recently used VISA or PayPal, these methods take preference, and we must pay to these methods respectively. </li>
<li>Some of our processing partners only support deposit processing. This means we can’t make a payment to the selected method and will have to pay to another method. </li>
<li>Mastercard doesn’t allow us to pay back to customers in certain regions, including Canada (Ontario). You’ll be able to deposit with your Mastercard, but not to withdraw to it. We have other methods such as web wallets and bank transfers that aren’t restricted. If you deposit with Mastercard, please make sure you choose one of these methods.</li>
</ul>
 Withdrawing using someone else’s bank accountTo ensure the safety and security of your Betway account, you can’t request a withdrawal to an account not registered in your own name. You can only request a withdrawal to your own bank account/web wallet.

Why can’t I always choose where my withdrawal is paid to?

The ‘Money Line’ market is a two way market and is settled on the final result of the match, taking into account overtime and penalty shootouts. Bets on the ‘Win/Draw/Win’ market are settled based on the score at the end of regular time, excluding overtime and penalty shootouts.

US Sports - Money line vs. Win/Draw/Win

Real Casino is an exciting new feature, offering a relaxed Roulette environment. A pre-recording of a dealer gives you time to place your bets and the result is determined by our Random Number Generator. Live Casino is fast-paced and interactive, allowing you to engage with actual dealers. Here, you’ll see your bet results streamed in real time, giving you the thrill of being at the table. Check out both Casinos <a href="https://livecasino.betway.com/lobby/en/#/home">here</a>. How do I use Real Casino?Using Real Casino is easy: 
<ul>
<li>Enter any of the Real Roulette tables.</li>
<li>Place your bets.</li>
<li>Dealer spins and announces winning number.</li>
</ul>
It’s as easy as that. Which games can I play on Real Casino?For now, we only have Roulette but we hope to add other table games in future - keep your eyes peeled.

What is Real Casino?

How do I make a deposit?Just log in, click on your username in the top right corner and select ‘Deposit’. Select your payment method and the amount you want to deposit. How do I add a new Card?Click your username in the top right corner and select ‘Deposit’. Choose cards, and click ‘Deposit’ next to the type of card you’d like to register, and complete the form to add a New Card. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

How do I deposit and register a new card? 

Using Interac, you can easily and securely withdraw funds to your bank account — all you need is a valid email address, and access to online banking. You’ll be notified by email when your withdrawal’s been paid and needs to be accepted. Depending on your bank, you have the option to setup an auto-accept feature. How do I withdraw using Interac?Withdrawing using Interac is simple. Just follow these steps: 
<ol>
<li>Log in to your Betway account</li>
<li>Desktop: Click on “Bank” Mobile: Click on “Banking”</li>
<li>Choose Interac under “Withdrawals”</li>
<li>Select the amount you’d like to withdraw</li>
<li>You’ll be asked to fill in your details*:
<ul>
<li>Last name</li>
<li>First name</li>
<li>Mobile number</li>
<li>Email address – make sure it’s the correct email address, you’ll need it to confirm your payment</li>
</ul>
</li>
</ol>
Once your withdrawal is paid, you’ll need to accept it in your banking app. *You’ll only need to enter your details the first time you withdraw with Interac. When will my withdrawal reflect?Withdrawals are only processed by Interac on business days. You’ll be sent a link to accept the withdrawal, along with a password by text or email. This needs to be entered in your banking app and can take up to 24 hours to receive. After you accept the withdrawal in your banking app, it should reflect within two business days. If you’ve set up the auto-accept feature, it’ll reflect within 30 minutes (excluding weekends and bank holidays) and you’ll get confirmation that the funds were deposited into your account. Why has my withdrawal been cancelled?You have 30 days to accept the funds, or it’ll be returned to Betway and will take another three business days before it’s paid back to you. It’ll also be cancelled if you enter the Interac password incorrectly a few times. Should you misplace the password, we can ask our Payments team to retrieve it for you.

Withdrawing using Interac

Win prizes by accumulating points and proving your sports betting superiority over the other contestants. How it works: 1. Buy into a Tournament 2. Set up your public profile (if you haven’t done this before) 3. Receive your starting balance of Tournament Points 4. Wager on the Tournament’s eligible events using those Points (instead of your cash balance) 5. The more points you win off the bets you place, the higher your Tournament standings How to buy into a tournament: 1. Select the “Tournaments” in the Sports <img style="width: 331px; height: 272px;" src="/media/5745/canada_tournaments_en1.png?width=331&amp;height=272" alt="" data-udi="umb://media/87c8519372994d979fc2ff83f101d516" /> 2. Choose the tournament  <img style="width: 330px; height: 380px;" src="/media/5746/canada_tournaments_en2.png?width=330&amp;height=380" alt="" data-udi="umb://media/8ed7f5f741c840b3a472029e01eb5c75" /> 3. Tap “Join” <img style="width: 330px; height: 384px;" src="/media/5747/canada_tournaments_en3.png?width=330&amp;height=384" alt="" data-udi="umb://media/4e6f71003bec49319826fe92fa48be18" /> 4. Set up your public profile (if you don’t already have one) 
<ul>
<li>Choose a valid profile name – it:
<ul>
<li>Must be different from your Betway account username</li>
<li>Shouldn’t include your real name or any personal details</li>
<li>Will be visible to other users on Betway Tournaments</li>
</ul>
</li>
<li>Add an avatar (if you want)</li>
<li>Read and agree to the terms and conditions</li>
<li>Select "OK, got it!"</li>
</ul>
  <img style="width: 330px; height: 326px;" src="/media/5748/canada_tournaments_en4.png?width=330&amp;height=326" alt="" data-udi="umb://media/bdb38c233df9494ab6a6689bc7817c87" /> 5. Now you’ll see that you’ve joined the tournament and can place bets <img style="width: 330px; height: 346px;" src="/media/5749/canada_tournaments_en5.png?width=330&amp;height=346" alt="" data-udi="umb://media/96b191fedfd34f74992707d50965c785" /> Place a Tournament Points bet: 1. Make your betting selections as you normally would 2. On your betslip, add your stake 3. Tap the drop down to open up your balance tray ** 4. Choose the Tournament Points you want to use (instead of cash) <img style="width: 330px; height: 365px;" src="/media/5750/canada_tournaments_en6.png?width=330&amp;height=365" alt="" data-udi="umb://media/3a36b6bca49d4171a09f04721bcc69db" /> 5. Your stake (and returns) will be shown as points, rather than cash 6. Point bets work just like cash bets – you’ll win according to your betting odds ** All the tournaments you've entered will be displayed in your balance tray, so make sure you select the correct one.

Can my data be deleted?You have the right to request that Betway erases your personal data, but remember that this might not always be possible, as the ‘right to erasure’ is not an absolute right. Any deletion request means that your account will be closed, and your personal data will no longer be processed. If your account is currently active, your personal data won’t be deleted because of regulatory requirements. Once your account is inactive for the time specified by the various gambling, tax and anti-money laundering laws, your personal data may be eligible to be deleted. For more information, please visit our <a href="https://betway.com/p/privacy/en-gb/">Privacy Notice. </a> How do I request for my personal data? You can request for your personal data via Live Chat or our webform. To request for your personal data, please visit our <a href="https://betway.com/p/privacy/en-gb/">Privacy Notice</a>. After we’ve received your request and have verified your identity, your personal data will be sent to you within the legal timeframe — if more time is needed, we’ll let you know. How is my personal data used? Reasons for using your personal data: 
<ul>
<li>Creating your account and providing you with gambling services</li>
<li>Ensuring our website functions correctly, and identifying any technical issues</li>
<li>Ensuring you gamble responsibly</li>
<li>Identifying and verifying customers</li>
<li>Complying with our legal and regulatory obligations</li>
<li>Marketing (only if you have opted for it)</li>
<li>Prevention of crime and risk management</li>
<li>Processing your online, financial and wagering transactions</li>
</ul>
For more information, please visit our <a href="https://betway.com/p/privacy/en-gb/">Privacy Notice. </a>

My personal data

Please note that football bets on the ‘Win/Draw/Win’ market are settled based on the score at the end of regular time, excluding extra time and penalty shootouts. The market ‘To Qualify’ is a two way market and is settled on the final result of the match, taking into account extra time and penalty shootouts.

Football bets - Win/Draw/Win vs. To Qualify

A CVC (Card Verification Code) is the last three digits located on the signature strip, on the back of your credit/debit card.  - Also known as CVV (Card Verification Value), CSC (Card Security Code) or CV2. You’ll need to enter this code when depositing with a card. <img style="width: 330px; height: 209px;" src="/media/1046/ka-01205_en_cvc-on-card_banking.png?width=330&amp;height=209" alt="CVC_card" data-udi="umb://media/a2b25850855f4544a8e0baac1664d48f" /> Once you’ve selected credit/debit card on our website, enter your three digit CVC code in the field indicated below. <img style="width: 330px; height: 284px;" src="/media/1043/ka-01205_en_cvc_banking_desktop.png?width=330&amp;height=284" alt="CVC_Desktop" data-udi="umb://media/d47e34a4c12d4cdbbf2e45570c4c1230" /> 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

What is a CVC code and where do I find it?

We’ve put together some of the most common issues experienced when making a withdrawal. If you’re having any problems, check the following: 
<ul>
<li>Is your account age verified? We need to verify that you are over the age of 18. We try to electronically verify your age, but if we aren’t able to, you’ll need to send us proof of identity before you can withdraw your funds. Please click <a href="https://help.betway.com/en-ca/article/10052/">here</a> to see how to get verified.</li>
</ul>
<ul>
<li>Is your withdrawal less than the minimum withdrawal amount? Our minimum withdrawal amount is $10 (or currency equivalent). If your withdrawal is lower than $10, you won’t be able to withdraw.</li>
</ul>
<ul>
<li>Are you trying to withdraw a Free Bet or Bonus? You can only withdraw your cash balance. You can convert your bonus balance into cash by completing the wagering requirements attached to it. Click <a rel="noopener noreferrer" href="https://betway.com/en/help/flexi-bonus/" target="_blank">here</a> to see how our Flexi Bonus system works.</li>
</ul>
<ul>
<li>Is your withdrawal method available? All your available methods will show up in the Banking Withdrawal tab. Any methods not listed aren’t available for withdrawals in your region.</li>
</ul>
<ul>
<li>Are you withdrawing to a Mastercard? Mastercard doesn’t allow us to pay back to customers in certain regions, including Canada. So you’ll be able to deposit with your Mastercard, but won’t be able to withdraw to it. For more on this, click <a href="https://help.betway.com/article/27231">here</a>.</li>
</ul>
<ul>
<li>Have you received an error message? Please provide us with the code or error message so that we can help get the issue resolved as quickly as possible.</li>
</ul>

Withdrawals – troubleshooting

Checking your recent deposits and withdrawals gives you the chance to track your gaming habits, as well as any winnings you’ve accumulated. Where do I find my transaction history?Log in as usual, click on your username and then ‘Transaction History’ below it. Desktop <img src="/media/2567/transactionhistory_ca_en_1.jpg?width=303&amp;height=500" alt="" data-udi="umb://media/378f1fd6017d4bcaa78eb82c8e29a68c" /> Mobile <img style="width: 319px; height: 502px;" src="/media/2570/transactionhistory_ca_en_2.png?width=319&amp;height=502" alt="" data-udi="umb://media/43af46c14ada4f579d9cc0c923208fc0" /> Here, you can see the status of individual deposits and withdrawals, which means you’ll know if a deposit has been successfully credited to your gaming account and the exact day on which funds have been paid to you. You can also see your total deposits and withdrawals, as well as a net total during your time with us. Desktop <img style="width: 500px; height: 277px;" src="/media/2571/transactionhistory_ca_en_3.png?width=500&amp;height=277" alt="" data-udi="umb://media/df1723d4153d4b5e8191076578038e3c" /> Mobile <img style="width: 314px; height: 740px;" src="/media/2569/transactionhistory_ca_en_4.png?width=314&amp;height=740" alt="" data-udi="umb://media/6be834d17e074a369fb51abc9a9fba57" />

How do I view my transaction history? 

Using the Betway website

Use the tool below to check your transaction history and your withdrawal status. Note: You must be logged in to the <a rel="noopener noreferrer" href="https://betway.com/login/" target="_blank">Betway site</a> for the tool to be available. [TRANS_HISTORY] Withdrawal statuses: 
<ul>
<li>Pending – Your withdrawal is in a queue, waiting to be processed. During this time, your withdrawal can be reversed if you’d like to use these funds on your Betway account. </li>
<li>Processing commenced – We’ve started processing your withdrawal. Processing might take a little longer if we need to verify your documents first. </li>
<li>Processing completed – We’ve completed processing and have sent your withdrawal for payment. </li>
<li>Paid – We’ve already paid your withdrawal, and it’s on your way to you. It will take a short while to reflect in your account, depending on your withdrawal method.</li>
</ul>
 Once we’ve paid your money, it will take a short time to clear, depending on your withdrawal method.
 The table below indicates when you can expect to receive your withdrawal by (Receive by), according to the day the withdrawal was paid (Day paid), and the method it’s being paid to: <img style="width: 0px; height: 0px;" src="/nothing.jpg" alt="" data-udi="umb://media/36f7b6fd8f4a4361a6c86f3b6588c035" /><img style="width: 330px; height: 275px;" src="/media/5591/when-will-i-receive-my-withdrawal_ca_en.png?width=330&amp;height=275" alt="" data-udi="umb://media/36f7b6fd8f4a4361a6c86f3b6588c035" /> Check the status of your withdrawal by viewing your <a href="https://help.betway.com/article/11294">Transaction History</a>. The table above indicates how long it will take to receive your funds once the status of your withdrawal is “Paid”.

When will I receive my withdrawal? 

On desktop, all your bets can be viewed by clicking on the top right-hand menu or from “My Bets” on the top menu. <img style="width: 330px; height: 139px;" src="/media/1131/mybetsdesk.png?width=330&amp;height=139" alt="My bets" data-udi="umb://media/38201424f7e54afe912f6c680ec9e44a" /> On mobile, you can view your bets by clicking on “my account” in the top left-hand menu or from “My Bets” on the bottom menu. Here you can view all open bets, settled bets and bets available for Cash Out. <img style="width: 0px; height: 0px;" src="/media/1173/myaccountmb.png?width=0&amp;height=0" alt="" data-udi="umb://media/56b58286b707409e9919306ac7334486" /><img style="width: 330px; height: 307px;" src="/media/1173/myaccountmb.png?width=330&amp;height=307" alt="My Account" data-udi="umb://media/56b58286b707409e9919306ac7334486" /> <img style="width: 274.0863787375415px; height: 500px;" src="/media/1132/mybetsm.png?width=274.0863787375415&amp;height=500" alt="" data-udi="umb://media/04ede637700f438fb5afe5882f1cd4b1" />

How do I view my sports bet history?

Should the selection not be played within 24 hours, the selection will be voided and you will be paid out without that line/selection in the bet (e.g. your bet becomes a 3-fold). The 24 hour rule does not apply for Tennis bets – matches will be re-scheduled and bets will stand until the match has been played. For more information, please refer to the Betting Rules <a href="https://sports.betway.com/en/sports/dyn/BettingRules">here</a>.

I placed a bet with multiple selections (e.g. 4-fold), however one of the selections has been postponed. What happens to my bet?

With the Betway app or mobile site, you can access all of your favourite markets, wherever you are, whenever you want. iOS 
<ul>
<li><a rel="noopener noreferrer" href="https://itunes.apple.com/gb/app/betway-sports-betting/id1274057509?mt=8" target="_blank">Click here</a> to download the Betway Sports App</li>
<li><a rel="noopener noreferrer" href="https://itunes.apple.com/gb/app/betway-casino-slots-games/id1274057509?mt=8" target="_blank">Click here</a> to download the Betway Casino App</li>
</ul>
Android: 
<ul>
<li><a href="https://betway.com/download/android-sports/en-ca/">Click here</a> to download Android app</li>
</ul>
You can navigate to any section of the app, including banking and cashout, from the menu in the top left of the screen. You can also find these areas by tapping your account name on the top right. To see your open bets, tap the bet slip icon on the top right. And to place a bet, tap on the market of your choice, then visit the bet slip and enter your stake. On Casino, the search bar for slot games is located on the left side of the page.

Navigating the Betway App

ApplePay is a digital wallet service by Apple, which allows you to deposit securely into your Betway account. It’s easy to use, and works with the Apple devices you use every day. Compatible with iPhone 6 and newer, iPad Air 2 and newer, Macs with touch ID and all Apple Watches. How do I add my card to Apple Pay? Adding your debit and credit cards to Apple Pay is easy. 1. Open the Wallet app on your iPhone, iPad, or Mac. 2. Tap ‘+’ or ‘Add Card’. <img style="width: 330px; height: 277px;" src="/media/5656/caont_applepay_en1.png?width=330&amp;height=277" alt="" data-udi="umb://media/0c6927e620aa451db5af1d94d5aa28f0" /> 3. Scan your card, or select ‘Enter Card Details Manually’. <img style="width: 330px; height: 386px;" src="/media/5657/caont_applepay_en2.png?width=330&amp;height=386" alt="" data-udi="umb://media/444adf78089b4f149658269f6724e240" /> If you scan your card, the details will automatically load. Otherwise, you’ll have to enter your card details manually. 4. Once you’ve uploaded your card details, you’ll have to enter your card security codes. Enter any additional bank details requested. 5. Once your card has been verified, tap “Next”. Now you can use Apple Pay to deposit into your Betway account with just a touch or a glance. How do I deposit with ApplePay? 1. Log in to your Betway account, and select ‘Bank’. 2. Select ‘Deposit’. <img style="width: 243.0313588850174px; height: 500px;" src="/media/5658/caont_applepay_en3.png?width=243.0313588850174&amp;height=500" alt="" data-udi="umb://media/db1a5ee47caf4c9194c2f59471b05b0c" /> 3. Click on ‘ApplePay’ as your deposit method. <img style="width: 224.42748091603056px; height: 500px;" src="/media/5659/caont_applepay_en4.png?width=224.42748091603056&amp;height=500" alt="" data-udi="umb://media/acb4de75ab4744abb8a978855129e8db" /> 4. Select the card and enter your deposit amount. <img style="width: 234px; height: 397px;" src="/media/5660/caont_applepay_en5.png?width=234&amp;height=397" alt="" data-udi="umb://media/d64c606621564146819a94fe717b9c3b" /> 5. You’ll see a payment sheet with the card details, and you’ll be asked to pay using Touch ID or Face ID. <img style="width: 330px; height: 217px;" src="/media/5661/caont_applepay_en6.png?width=330&amp;height=217" alt="" data-udi="umb://media/74a51af2086b4b35aa6e1c58467632f0" /> <img style="width: 330px; height: 219px;" src="/media/5662/caont_applepay_en7.png?width=330&amp;height=219" alt="" data-udi="umb://media/a00af50ba9a748ff8bf861d5b18085d7" /> 6. Use your fingerprint or facial recognition to process the transaction. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here </a></div>

Depositing with ApplePay

You might find that the Cash Out feature has been suspended. This may be during a critical moment in an event such as ‘Break Point’ in a tennis match, a dangerous attack in a football game, or a 5-on-3 power play in an Ice Hockey game. This is done to reflect the suspension of an event’s live markets, and until those markets resume, Cash Out will be disabled. It’s also worth noting that if you’ve placed a multiple bet, that only one selection would need to be suspended for the full Cash Out service to be disabled for that moment. Why is Cash Out suspended with 5 minutes remaining?Within the last 5 minutes, the events become increasingly volatile with many odds changes, and markets often get suspended. We are always looking to increase the availability, but the more selections chosen will increase the possibility of a suspension.

Why is Cash Out suspended? 

Get to any part of the website from the menu bar located at the top of the page. All sports are listed on the left-hand side of the screen, with key events highlighted in the ‘Quick Links’ section, or ‘Highlights’ area on the Sports home page. All ‘In Play’ events are indicated by the ‘Live’ symbol, meaning you can bet on the action as it unfolds. With Betway Casino, simply use the search bar to find a particular game, or use our ‘Categories’ drop-down to find a particular type of game or your most recently played games. <img style="width: 337px; height: 279px;" src="/media/2822/howdoifindmywayaroundthewebsite_ca_en.png?width=337&amp;height=279" alt="" data-udi="umb://media/63893bf74abd46c68f3e830b7773c18c" />

How do I find my way around the website?

If your account needs to be verified, you’ll receive an email/SMS, or a notification on the Betway website with a link to complete the verification process. Verifying your account on the Betway site or app: You’ll see the following notification at the bottom right hand corner of the screen on desktop, and at the bottom on mobile: Click on “Please upload your documents here”. <img style="width: 330px; height: 71px;" src="/media/2992/av-can-1.png?width=330&amp;height=71" alt="" data-udi="umb://media/a54680a2160749f980e143248da8436d" /> Tap “Verify Identity” and follow the on-screen instructions. <img style="width: 329px; height: 231px;" src="/media/2993/av-can-2.png?width=329&amp;height=231" alt="" data-udi="umb://media/3371839253ca4733a888e4efb6efb607" /> Select one of the following forms of ID: 
<ul>
<li>Driving Licence</li>
<li>Passport</li>
</ul>
 We recommend submitting your Driving Licence, as this can be used to verify both identity and address — if you use your Passport you might have to verify your address separately later on. Either upload an image, or take a photo of your document* with your mobile phone. Then, click “Submit”. *Make sure the documents are clear and in full view. <img style="width: 331px; height: 291px;" src="/media/2994/av-can-3.png?width=331&amp;height=291" alt="" data-udi="umb://media/6d4bd81e3b3146c6a1993c0a144843cb" /> You’ll receive on-screen confirmation once you upload your ID correctly. This doesn’t mean it’s been successfully verified yet — we’ll still need to do our checks. <img style="width: 330px; height: 297px;" src="/media/2995/av-can-4.png?width=330&amp;height=297" alt="" data-udi="umb://media/4405ae3356b34aaa8a6c5e290f69a89c" /> If it’s not uploaded correctly, you’ll receive an error message telling you what went wrong, and how to correct it. <img style="width: 327px; height: 329px;" src="/media/2996/av-can-5.png?width=327&amp;height=329" alt="" data-udi="umb://media/4e5308bb58f54a819da507e4220e1df9" /> Once you’ve uploaded your document, we’ll email you as soon as it’s been approved – which can take up to 24hours. If you have any issues using our verification tool, you can also email your documents to <a href="mailto:verify@betway.com">verify@betway.com</a> for review. Can I continue to play if I don’t verify my identity in time?No. If you don’t verify your account in time, it will be suspended until you’ve been successfully verified. Please note: your documents are kept safe and secure and will only be used for verification purposes.

You can very easily find all promotions available to you by clicking here: <a href="https://betway.com/en/casino/ext/casinopromotions">Betway Promotions</a> Desktop Once logged into your account, simply navigate to ‘Promotions’ which can be found at the very top of your screen. It's the final option on the menu. This will open up the Betway Promotions page, where you can view all of your available promotions. You can then move between tabs to view available promotions in Sports, Casino and Vegas. You'll also be able to opt in to the promotion(s) of your choice. Mobile Please tap on the “+” icon named “Promotions” at the far left of the bottom menu bar. This will open up the Betway Promotions page, which will present a list of available promotions.

How do I know if I have any promotions available?

Yes, you can track your wagering progress on a bonus on both desktop and mobile.  When logged into your account, head to the “Withdrawal” section of the “Bank” page to see the amount available for withdraw.  By selecting the “View balance summary” option you’ll find a breakdown of the wagering you've achieved so far.  Remember, with our Flexi Bonus system you can withdraw your cash and associated winnings at any time, without being tied in to wagering requirements. Desktop <img src="/media/1034/wagering-desktop-new2.png?width=0&amp;height=0" alt="Wagering - Desktop 2" data-udi="umb://media/d2085733936b47b983a509cfd5508cb2" /> Mobile <img src="/media/1035/wagering-mbl-new.png?width=330&amp;height=336" alt="Wagering - Mobile" data-udi="umb://media/ff67665b98694807aa9bfdc6eb79d971" /> <img src="/media/1036/wagering-mbl-new-2.png?width=330&amp;height=367" alt="Wagering - Mobile 2" data-udi="umb://media/3ee97dab52c8496695d7c08f0ef62670" /> You can read our <a href="https://betway.com/help/flexi-bonus/" title="Flexi bonus terms">Bonus terms and conditions here</a>.

Can I track my wagering on a bonus?

As a rule of thumb, look for the Cash Out icon on your chosen event. If it’s next to the market you’ve bet on, then you can use it. However, Cash Out is NOT offered on the following markets: 
<ul>
<li>Correct Score</li>
<li>Half Time/ Full Time</li>
<li>Handicaps</li>
<li>Total Points</li>
<li>Draw No Bet</li>
<li>Match Winner and Both Teams To Score</li>
</ul>
 Which bet types are eligible for Cash Out?Cash Out is valid on single, multiple and system bets. Is Cash Out available on Horse Racing bets?Yes, however, Cash Out is only available on multiple bets. There must be at least one selection with results before Cash Out is offered. Please note that the Cash Out option is inclusive of BOG, so no further BOG payment will apply. Example of Cash Out on Horse Racing If you've bet on, say, three horses to win in separate races (Race Winner multiple) and two of the three horses have won but you think the horse in the last race has less chance of winning, you can Cash Out your bet after the second race. Can I Cash Out using a Free Bet?Yes, Cash Out can be used with a Free Bet, but the offer will take that into consideration. You don’t get your Free Bet stake back when a bet wins and therefore the Cash Out offer will only present the cash part which a customer can collect – so it will be lower in some cases. Where do I find the Cash Out feature and how will I know if I’m eligible?The current Cash Out price as well as the Cash Out icon will be displayed for eligible and unsettled bets in ‘My Bets’. <img style="width: 100px; height: 100px;" src="/media/5557/cashout_logo-01.png?width=100&amp;height=100" alt="" data-udi="umb://media/118b3ae7e5c64d908f43d9536e7fe8d0" />

Which markets are available for Cash Out?

Placing your first few bets can be challenging at first, so we’ve created this helpful article to walk you through the process. There are three main types of bets: Single Bets: A bet that you place on a single outcome of an event. For example, betting on a player to win a tennis match or a basketball team to win a game.
Multiple Bets: A very popular type of bet as it allows players to combine many single bets together to increase their odds resulting in truly massive wins. If all of your options win – you’ll receive a fantastic pay-out. If one option loses; the whole bet loses.
Multi-lines and System bets: These more advanced bets are similar to multiple bets, but you can receive a pay-out even if not all your picks are winners. Click <a href="https://help.betway.com/article/7930">here</a> to learn more. Now that we know what type of bets are available, follow these simple steps to place your first bet: 1. Log in and go to the Sports home page, then choose the sport you’d like to bet on. For example, if you want to place a bet on a basketball event, you need to select Basketball. You can also find the sport from the top left menu. <img style="width: 254.72887767969735px; height: 500px;" src="/media/4353/article_placingyourfirstbets_canadaen.png?width=254.72887767969735&amp;height=500" alt="" data-udi="umb://media/f4def0faeba842a9aaf034f6587c612a" /> 2. Once you’ve chosen your sport, select the league or tournament from the events available, for example, the NBA: <img style="width: 254.72887767969735px; height: 500px;" src="/media/4354/article_placingyourfirstbets_canadaen2.png?width=254.72887767969735&amp;height=500" alt="" data-udi="umb://media/1a854fc3801045bb91caf65b04a3f6dc" /> 3. You’ll now see upcoming events, when they are being played and the odds available for Win/Draw/Win bet options. You can place a bet by clicking on these odds or click on a match to explore more bet options, commonly known as markets. <img style="width: 254.72887767969735px; height: 500px;" src="/media/4355/article_placingyourfirstbets_canadaen3.png?width=254.72887767969735&amp;height=500" alt="" data-udi="umb://media/e845646722d042f89ce136499f4b84c9" /> 4. Tap the odds of your chosen market or markets and the selections will be added to your bet slip. To view your bet slip you can simply click on the icon in the top right corner. <img style="width: 254.72887767969735px; height: 500px;" src="/media/4356/article_placingyourfirstbets_canadaen4.png?width=254.72887767969735&amp;height=500" alt="" data-udi="umb://media/ad81792170214fbc950cb1c6f4dff1ba" /> 5. Once you’ve opened your bet slip, you’ll see the single selections you have made. If you’ve made multiple selections, there will be various options available to you under the “Multiple Bets” tab. <img style="width: 254.7408343868521px; height: 500px;" src="/media/4357/article_placingyourfirstbets_canadaen5.png?width=254.7408343868521&amp;height=500" alt="" data-udi="umb://media/4614a84d79fa4a7ca9c1e8498e9ecf35" /> 6. Choose what type of bet you’d like to place by entering the amount you want to bet in the ‘stake’ box. We’re going to place a treble as an example, which is the combination of 3 singles. This is an example of how much you can win from a $5 bet <img style="width: 274.8299319727891px; height: 500px;" src="/media/4358/article_placingyourfirstbets_canadaen6.png?width=274.8299319727891&amp;height=500" alt="" data-udi="umb://media/0f4f02b903944d97bb45576eec663f0f" /> 7. Finally, tap ‘Place Bet’ to confirm your bet. Did you know? You can place bets faster if you accept all odds and line changes. This means that if the odds or line changes after you confirm your bet, then any odds or line changes will be automatically accepted. <img style="width: 391px; height: 99px;" src="/media/4359/article_placingyourfirstbets_canadaen7.png?width=391&amp;height=99" alt="" data-udi="umb://media/ce48b343aa5e46d388489b8b87acacdb" /> This is simply the potential change in odds that can take place before you lock in your bet. 
How do I view my placed bets? You can view your bets under the ‘My Bets’ tab on the bottom menu. Select either ‘open bets’ – to see what bets you have in play – or ‘settled bets’ to see what bets you’ve previously made. I placed a bet by accident. Can I cancel or change my bet later? Once you’ve placed your bet, you won’t be able to change or cancel it - please consider this before you confirm your bet.

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