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www.youtube.com - video or audio doesn't play #137388

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HOELLII opened this issue May 24, 2024 — with webcompat-app · 4 comments
Closed

www.youtube.com - video or audio doesn't play #137388

HOELLII opened this issue May 24, 2024 — with webcompat-app · 4 comments
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browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical status-needsinfo trend-videoplay OKR Label - video not playing or presenting graphic glitches
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@HOELLII
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HOELLII commented May 24, 2024

URL: https://www.youtube.com

Browser / Version: Firefox 126.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
2160p (4K) and 1440p videos start to play and suddenly the video freezes but the audio keeps playing.

the problem is only in firefox, in edge the videos play fine.

Browser Configuration
  • None

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone May 24, 2024
@webcompat-bot webcompat-bot added browser-firefox priority-critical engine-gecko The browser uses the Gecko rendering engine labels May 24, 2024
@sv-calin
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We appreciate your report but I was not able to reproduce this issue. I was able to play 4k videos without any issues.

yt.mp4

Tested on:
• Browser / Version: Firefox Release 126
• Operating System: Windows 10

Suggestions:
• Clear cache/data/cookies, disable Ad-blocker (if available), or create a new profile (without syncing/importing data) and check again
• If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

How to create a new profile:

  1. Open a new tab
  2. Type in the address bar "about:profiles"
  3. Press "Enter"
  4. Click on "Create a New Profile"
  5. Click "Next"
  6. Name your profile
  7. Click "Finish"
  8. Head to your newly created profile
  9. Click "Launch profile in new browser"

Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar

[qa_22/2024]

@sv-calin sv-calin added status-needsinfo trend-videoplay OKR Label - video not playing or presenting graphic glitches labels May 27, 2024
@HOELLII
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HOELLII commented May 27, 2024

i created a new profile and tried your video. somehow this works.
But then i searched for another video, and the video stops playing, skips frames and then starts loading but it does not buffer anything.
See my video (too big to upload on github, so here a wetransfer link).
https://we.tl/t-EYuPYmBqYy

@HOELLII
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HOELLII commented May 27, 2024

i lowered the quality massively to also upload it here if you don't like to download from wetransfer.

yt_problem_9.mp4

@sv-calin
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Thanks for the screen rec. I've tried on multiple videos but I was not able to reproduce this issue. Closing this as a duplicate of #132899 and https://bugzilla.mozilla.org/show_bug.cgi?id=1878016

[inv_22/2024]

@sv-calin sv-calin closed this as not planned Won't fix, can't repro, duplicate, stale May 28, 2024
@sv-calin sv-calin modified the milestones: needstriage, duplicate May 28, 2024
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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical status-needsinfo trend-videoplay OKR Label - video not playing or presenting graphic glitches
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