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Windows: Stuck on 'starting' when unable to reach control server #13660

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Haarolean opened this issue Oct 2, 2024 · 11 comments
Open

Windows: Stuck on 'starting' when unable to reach control server #13660

Haarolean opened this issue Oct 2, 2024 · 11 comments
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bug Bug needs-triage OS-windows Issues involving Tailscale for Windows

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@Haarolean
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What is the issue?

I'm running tailscale on windows in a network where tailscale is actively restricted. I had one account set up and wanted to add a different (headscale) one, but the client got stuck, clicking on 'add account' or reauthenticate did nothing. Had to restart, and upon start the client was stuck in 'starting...'.

Some logs: https://gist.github.com/Haarolean/6aa3f1943b30d37ed7c30a0adeb009a8
Let me know if you need full logs, not sure if they contain any sensitive information and, thus not included.

Steps to reproduce

No response

Are there any recent changes that introduced the issue?

No response

OS

Windows

OS version

win 11

Tailscale version

1.74.0

Other software

No response

Bug report

BUG-fdd27a9edad373ec02dea5d79e4c30e8ebc585cead58186f7784d0ffbae06d43-20241002222100Z-4c8c5c9ac337a3d3

@Haarolean
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Haarolean commented Oct 2, 2024

Nuking config files to get rid of an existing profile doesn't help, a clean restart greets me with "needs authentication", clicking on "log in" does nothing, there's no account settings pane whatsoever like on macOS, so the tailscale becomes completely unusable.

@rgblack316
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rgblack316 commented Oct 7, 2024

I am seeing the same thing after the Windows 11 24H2 update at the end of last week on a network where there are no restrictions in place to block tailscale.

@dblohm7
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dblohm7 commented Oct 8, 2024

Yeah, that state could use some improvement. We've got some work coming up later this year to make that status more informative and precise.

@Haarolean
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Yeah, that state could use some improvement. We've got some work coming up later this year to make that status more informative and precise.

It's not just about observability. The app is not functioning at all in case of a 451.

@kelivel kelivel added the OS-windows Issues involving Tailscale for Windows label Oct 10, 2024
@isotisot
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Also having issues with ver 1.76.0 stuck on starting after upgrading to Win 11 24H2.

@ls2sl
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ls2sl commented Oct 12, 2024

ver 1.76.0 on win10 also have this issue

@nickkhyl
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@isotisot, @ls2sl: can you please generate bug reports and post the bug ids here?

@EstamelGG
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EstamelGG commented Oct 15, 2024

For ppl use headscale server, stop tailscale service may help client reconnect:

# privileged
Restart-Service -Name "tailscale"
tailscale up

@Ling-YangHui
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ver 1.76.3 on windows 11 24H2 also has this issue

@BSalita
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BSalita commented Nov 14, 2024

Stuck on start issue got resolved when I uninstalled Cloudflare Warp. W11 24H2, TS 1.76.6, Warp 2024.9.346.0. I never noticed any conflict issue before but I can't say for sure if this is new behavior. The hang only seems to occur if Tailscale is started after Warp is engaged.

@skakdollar
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skakdollar commented Dec 30, 2024

Have the same issue with startup/reconnect with a custom control plane.

PS C:\Users\me> tailscale status
# Health check:
#     - Tailscale failed to set the DNS configuration of your device: rename C:\WINDOWS\system32\drivers\etc\hosts.tmp634006346 C:\WINDOWS\system32\drivers\etc\hosts: Access is denied.
#     - rename C:\WINDOWS\system32\drivers\etc\hosts.tmp634006346 C:\WINDOWS\system32\drivers\etc\hosts: Access is denied.

unexpected state: NoState

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Labels
bug Bug needs-triage OS-windows Issues involving Tailscale for Windows
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