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Class to help to process inbound email to Salesforce

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jhownfs/SF-EmailServices

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Email Service Template 📬

This project is build to help to implemetation Email Service Salesforce how alternative to email-to-case, give for developer more control about inbound emails.

Features 🔥

  • Create case based in threadId in body or subject email
  • Create files to email
  • Adjust SRC images inside email body
  • Search contact based on from email
  • Send case to queue or skill based on key word

How to use this? 🪧

  1. Clone this repository
  2. Deploy to your org
  3. Configure Queue/Skill object
  4. Configure email template to use auto-response (in developement) 🚧
  5. Enable auto-response in custom metadata type (in developement) 🚧

Next steps 🪜

  • Allow search for keyword inside body or subject and redirect to queue or skill
  • Fix test class
  • [] Allow auto-response inside service to customer
  • Search for keyword inside body or subject and redirect to queue or skill
  • [] Refactoing using design pattern - Clean Code.

Objects UML Diagram 🖼️

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More information ℹ️

Can you contribute for this template? 🆘

  • Open a PR 😀

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Class to help to process inbound email to Salesforce

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