In JDDC.txt, SGD.txt, MWOZ.txt, ReDial.txt, and CCPE.txt, each line is separated by "\t":
- speaker role (USER or SYSTEM),
- text,
- action,
- satisfaction (repeated annotation are separated by ","),
- explanation text (only for JDDC at dialogue level, and repeated annotation are separated by ";")
And sessions are separated by blank lines.
Since the original dataset does not provide actions, we use the action annotation provided by IARD and included it in ReDial-action.txt.
The JDDC data set provides the action of each user utterances, including 234 categories. We compress them into 12 categories based on a manually defined classification method (see JDDC-ActionList.txt).
Example from SGD
Role \t Text \t Action \t Sat1,Sat2,Sat3
USER I would like to find some Oneway Flights for my upcoming trip. INFORM_INTENT 2,3,3
SYSTEM Sure, Where are planning to make a trip, please mention the destination and departure points? When do you plan to leave? REQUEST
USER I am leaving form Washington to Mexico city on the 10th. INFORM 3,3,3
SYSTEM There is search results for your requirement, American Airlines outbound flight is leaves at 10:15 am and it has 1 stop. The price of the ticket is $243. OFFER
Example from JDDC
Role \t Text \t Action \t Sat1,Sat2,Sat3 \t Exp1;Exp2;Exp3(only for dialogue-level)
SYSTEM 你是商品有问题要换货吗
USER 人家都说可以换只是问我要自己去换还是要上门来给我换 保修返修及退换货政策 2,2,3
USER 我只是要问售后点在哪里而已 保修返修及退换货政策 1,1,3
USER 你不懂就找个懂的过来 保修返修及退换货政策 1,1,1
USER 我没时间浪费 保修返修及退换货政策 1,1,3
SYSTEM 好吧
SYSTEM 很抱歉
SYSTEM 我问过了您只能通过网上处理
SYSTEM 收货点我们真的查不到
SYSTEM 售后点我们真的查不到
USER 无语，查不到就说查不到还要我处理什么 OTHER 2,1,2
SYSTEM 抱歉
SYSTEM 请问还有其他还可以帮到您的吗?
SYSTEM 抱歉了祝您生活愉快再见
SYSTEM 您要是实在找不到的话，就去查地图吧，这是我最后可以做的了
USER OVERALL 1,1,1 system不能为用户解决问题 不能理解用户的意思;system完全没有解决用户的问题，也没有理解客户意图，导致客户体验很差;system未能理解用户的需求，用户体验差