GitHub Community
GitHub Support does not respond even after 40 days #23989
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Yes: GitHub Support does not respond even after 40 days. I can’t get support from community about my issue; It’s about the repo which includes someone’s PII without agreement. How long did it take to respond when you created a ticket on GitHub? Is this general timeframe? |
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Replies: 80 comments 56 replies
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👋 Welcome! That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon. |
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I have the same situation. I lost access to my account where paid services were located. I can't use those services even though I pay for them every month, and additionally, there's no support from GitHub. I sent several tickets, and no one has responded to any of them. This is really unprofessional, especially towards customers who pay but can't count on professional support. |
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it has already been 4 days already without any replies from GitHub about my issues #3097664 @github-staff |
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I have the same issue after 3 weeks. What should I do ? Our work is blocked due to this |
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@kristijorgji I have more then 4 producton project stucked beacause of it, more then 90 days no feedback until now.... |
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I have the problem yet no response! |
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How do you get GitHub support to respond? |
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Did you get a reply? |
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Just as a datapoint, I got a reply in 42 days recently for "GitHub Actions is currently disabled for your account" cirosantilli/china-dictatorship#1330 |
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I'm having the same issue. Have had a paid team account for 7-8 years.. with 15 users... and the only ticket ever raised has remained un-responded to in over 3 weeks now, despite numerous followup. I'm told gitlab has much better support, anybody to confirm that?. |
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@canuckjacq short of you flagging everything by hand... what long-term solution do you propose? |
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I'm also affected here. 27 days and no response.
and meanwhile, I can't merge any pull requests because they don't trigger the necessary automated testing. |
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How did it go? Did you get a reply by now? |
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How did you resolve it? I have the same issue, waiting for the last 8 days. |
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I'm also have this problem and its been 4 days they not answered ! |
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Unfortunately I think the priority on these issues are low to none. I have two tickets open with no reply. Since my accout is relatively new I wonder if i should just delete and recreate at this point. |
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I am waiting as well on the 19th day now. |
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And now? |
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This does not give me hope. 15 hours after opening a ticket, I was surprised that it was unanswered. I hope I don't have to wait weeks |
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I'm here after 5 days ;( Did you have any luck? |
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Loool @dr-nyt billing issues suck with GitHub. It took about 10 days, but I removed the card and changed to PayPal. I did this severally and something eventually worked and I was able to use PayPal to pay for copilot. Although, that happened long before I got any response from them. |
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So I got feedback on my bug report after 13 days, stating that it seems resolved, which it was at the time checking, because the automation ran before they checked. I don’t know how to convey this without writing an essay for context… basically too little too late. |
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13 days ? Wow! |
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Move To Gitlab |
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Waiting 4 days already to resolve the issue with Copilot payment, no answer... I want to give you my money @github-staff and you're not making it easy 😄 |
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Did you try the payment again? |
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No success
Updating doesn't help |
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I am getting the same error. No response. |
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6 days here, the copilot subscription that i've paid for a year 3 months ago has somehow ended and nobody is there to fix the issue. This isn't a bug or a hard to solve problem, it looks like the support mechanism in here does not work as it should |
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when i say "this isn't a bug", nobody answers for the ticket and this is the problem. If somebody would have said "this would take 2-3 days to fix it" this would've been totally ok, which is currently not the situation. |
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Yeah, the support system here is not the greatest. It took me about a month just to solve an issue with emails on GitHub education, to be fair 7 of those days was on me but the rest was just waiting for the initial response, after the initial response it only took a few hours for them to respond to any new messages I sent. |
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I've been waiting for two weeks and heard nothing. This is so painful 😩 I was hoping it was just me, but clearly not! @canuckjacq any chance you can help with flagging my ticket too pls 🙏🏿 |
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I'm waiting for 32days now :( Heck, I've even opened the exact same ticket again 14days ago in case it got lost or something and still nothing. I guess GitHub/NPM is just being very slow now. |
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Just so that good things are shared as well, I was super impressed on my last ticket. Got a meaningful response within the first 4 hours and my issue was solved. |
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Its very weird because it seems like it depends on the cause. Some topics/subjects get resolved in an hour or two. And others, seems not to be resolved until months later if at all. 33days today : d |
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Still no answer... Over 1 month ago! |
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Been 39days for me today : p |
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Yay, GitHub responded after 39days and fixed the issue immediately ^^ They had to redirect the issue to NPM that's why it took soo long - I think an improvement would be to give some headup to the user on the steps since waiting over a month is a heck long time. |
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Dear Github support, Please my account has been flagged, without any reason. I believe I have not violated any of the terms of service. Currently it's affecting my job badly because my contribution to my team is not visible, worst of all, my profile is not visible to the public and I can't join any organization because of this. I created a ticket since the past 2 days without any response. Please can you help me resolve this or at least tell me the reason why my account was flagged. this is the support ticket #2901847. Thanks |
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Please restore my account. My account was suspended for no apparent reason. Ticket number: 2918508 Thank you |
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My GitHub account got flagged for no apparent reason. If at all there's any reason behind it, please please let me know. All my progress of two years was in the repo, and it's causing me a great trouble to apply for jobs. This is really concerning for me, please please reply this asap Ticket - 2934558 |
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My GitHub account got flagged for no apparent reason. If at all there's any reason behind it, please please let me know. All my progress of two years was in the repo, and it's causing me a great trouble to apply for jobs. This is really concerning for me, please please reply this asap Ticket - 2934558 GithubId: https://github.com/0mBudsMan |
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This happened shortly after hackathon project submission |
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GitHub Support appears to be unresponsive. Is there a management contact who can help resolve this issue? |
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yeah same github support won't even help, my life is on MarsCode which is getting flagged i can't login to that shite anymore, if one of the support see this! HELP ME ASAP! |
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I've been waiting for a response for 1 month. A week ago, I received a message saying "We have not forgotten about you..." but now I feel like I have been forgotten. From now on, I'll be tagging @github-staff in every discussion that has this issue. I guess you need to be Karen to get a problem solved. |
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same problem had to make a new account and lost all m repositories and yet i am waiting for a response from github |
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i need my account to get a job man i dont just save all my private projects in my computer |
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Same here i lost my account on github and alot personal project with organization wich i need to handle and lead unconfrnatly i lost my cellphone and i dont have more acess to my auth
I have started my ticket at 11/09/2024 until now no response.
Last week This is from last month I have lost projects and freelances because some of my project was hosted on github direct deploy to vercel i cannot have more acess to this projects becauase github just dont recovery my account, i got like 4-6 people with problem because that. |
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I am waiting since Jul 23 2024 an no response. #2898640 |
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Dear GitHub Support Team, It has been almost one month since I raised Ticket #2999278 on 15/09/2024, and I have yet to receive a response. The issue I’m facing is that my GitHub profile is not visible to anyone, even when accessed via the direct link, which results in a "404 Page Not Found" error. As a student, my GitHub account is extremely important to me, as many of my projects are hosted on GitHub and are now inaccessible. Ticket: #2999278 @github-staff, please look into this matter. |
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@github-staff
I have started my ticket at 11/09/2024 until now no response.
Last week This is from last month I have lost projects and freelances because some of my project was hosted on github direct deploy to vercel i cannot have more acess to this projects becauase github just dont recovery my account, i got like 4-6 people with problem because that. |
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Excuse me, sir. I'm sorry to disturb your time. I’m reaching out to ask for help regarding my GitHub account (https://github.com/codemysister), which was flagged for spam after being hacked on September 4, 2024. Here are the steps I have taken so far:
ticket: #2983252 |
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This comment was marked as off-topic.
This comment was marked as off-topic.
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Dear @github-staff, it's been 56 days for me now, and ticket #3003775 (Submitted from Sep 18) about account recovery for me (https://github.com/greenmg2003) didn't have a response yet. Actions that I have done:
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58 days and counting |
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Hey @github-staff .. why do we actually pay for support if you don't provide it? You're a multi-BILLION dollar company. |
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They are bitching around instead of doing their work... totally useless... |
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and others
👋 Welcome!
That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon.