opencart 3.0.8.0

Fatal error: Uncaught Exception: Error: Password not accepted from server! in /home2/mysoftstore/public_html/system/library/mail/smtp.php:241 Stack trace: #0 /home2/mysoftstore/public_html/system/library/mail/smtp.php(147): Mail\Smtp->handleReply(Resource id #9, 235, 'Error: Password...') #1 /home2/mysoftstore/public_html/system/library/mail.php(142): Mail\Smtp->send() #2 /home2/mysoftstore/public_html/catalog/controller/information/contact.php(25): Mail->send() #3 /home2/mysoftstore/ocartdata/storage/modification/system/engine/action.php(79): ControllerInformationContact->index() #4 /home2/mysoftstore/public_html/catalog/controller/startup/router.php(25): Action->execute(Object(Registry)) #5 /home2/mysoftstore/ocartdata/storage/modification/system/engine/action.php(79): ControllerStartupRouter->index() #6 /home2/mysoftstore/public_html/system/engine/router.php(67): Action->execute(Object(Registry)) #7 /home2/mysoftstore/public_html/system/engine/router.php(56): Router->execute(Object(Action)) #8 /home2/mysoftstore/public in /home2/mysoftstore/public_html/system/library/mail/smtp.php on line 241

To Reproduce
Happens when I send a message from the contact-us form for when an order is placed

Expected behavior
A message should be sent to the admin email address.

Screenshots / Screen recordings
If applicable, add screenshots or recordings to help explain your problem. Please keep these short and if you can, edit them to point out when/where the problem is.
https://www.useloom.com/ is perfect for screen recording with Chrome or with their desktop app

Server / Test environment (please complete the following information):

• Local development? Deployed to a web server?
• Operating system
• PHP version
• Apache version
• Browser(s) tested with [e.g. chrome, safari - if applicable]
• Version [e.g. 22]