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Production Troubleshooting Processes

Note: These processes contain shorthand descriptions for various tasks. If you aren't sure how to achieve any of these steps, look for the details in the Cromwell playbook.

General Purpose Fallback Process

  • Have you run through the end of the playbook suggestions and not found anything which fixes the issue?
  • Do you just want the problem to go away so that you can get back to sleep as quickly as possible?

This is a (near-) foolproof series of steps to bring Cromwell back into a good state as quickly as possible if something weird is happening in Cromwell and you don't know why. It also leaves any offending workflows from a problem-causing submission in the database in a recoverable state for when the issue is resolved.

all-purpose-mess-remover

How to update these processes

Have a better idea about how the troubleshooting processes should work? See our "updating the process" process!