...Migrated from Ignite Jira OF-816...

On the 3.9.3 server, I had a user use Spark and open a chat to a FastPath workgroup. FastPath is not passing the session off to a member of the workgroup.

On the 3.8.2 server, it behaves properly. The chat request is passed off to an agent to accept and the chat is established. All good.

The problem is certainly an issue in the integration between FastPath and OpenFire. The latest FastPath works with OpenFire 3.8.2, so I'm guessing something on OpenFire 3.9.x

It seems that FastPath is unable to handle having more than one group chat service defined.

In addition to the default "conference" service that is default, I had several other group conference services defined. Deleting all conference services but the default and all workgroups, then restarting the server, and creating the new FastPath workgroups seems to have solved this issue.

We are only seeing the same problem after updating from 3.9.1 to 3.9.3. So it was generally working with 3.9.1 for us. We are also only using the default conference service, without multiple services defined. After downgrading to 3.9.1 it is working again.