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Account is Pending Activation #1162

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DereckSimpatico opened this issue Feb 12, 2024 · 4 comments
Closed

Account is Pending Activation #1162

DereckSimpatico opened this issue Feb 12, 2024 · 4 comments

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@DereckSimpatico
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Hello,

We just finished setting up version 0.21.0 as the newest version has the signup bug. It looks like the activation email never gets sent or I am missing something.

Any thoughts on this would be greatly appreciated!

@Servery
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Servery commented Aug 14, 2024

Is there any error in your logs?
docker compose logs app

@mattwoberts
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Indeed, look for error messages, if there is nothing there you could try blowing away the setup and starting with a clean postgres:

From https://fider.io/docs/hosting-instance:

...To solve this you'll need to log into your Postgres Database and run TRUNCATE TABLE tenants RESTART IDENTITY CASCADE;. This command will purge all the data from Fider, thus making the installation page available again. You may now change your email configurations and try again. You can repeat this as much as you need.

@mattwoberts
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Closing this one - looks like a good example of something that would be helped with #1204

@mattwoberts mattwoberts closed this as not planned Won't fix, can't repro, duplicate, stale Sep 15, 2024
@DanielSousa
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I've also faced some issues with email activation when setting on local env with docker.
If anyone need to run the command like @mattwoberts mention, here it is:
docker-compose exec db psql -U fider -d fider -c "TRUNCATE TABLE tenants RESTART IDENTITY CASCADE;"

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4 participants