A allows for a single callcenter to service several companies, brands, or groups. A client can also be used to effect behavior of media for that specific client, while have a default behavior. The default behavior is defined by the Default Client.

Every media must have a client associated with it, even if it's just the default client. A default client also defines some options a client can have that tweaks some agent or media behavior.

Url pop, if set, will request an agent open the given interpolated url when they are successfully set ringing with the media. The currently available variables are:

• label: The label of the client
• clientid: The internal id of the client.
• callerid: The caller's name and caller's id with a space between.
• calleridname: The caller's name.
• calleridnum: The caller's number.
• callid: The internal id of the media.
• destination: The number or resource the caller reached to get into queue.
• ivroption: Arbitrary data set before the media was put into queue.
• media_type: The type of media.
• direction: Initial direction of the call, inbound or outbound.

Original url pop:

http://#{label}.example.com/?type=#{media_type}

When an email for client "demo" comes in:

http://demo.example.com/?type=email

If set, will automatically end an agent's wrapup state after the input number of seconds; this will set them either idle or released, depending on if a release was queued or not.

Sets the number of seconds a media will ring to an agent before moving on. Defaults to 60 seconds.

There are two subtabs, Stand Alone Clients and Integrated Clients

These are clients that were not added by an Integration Point. They are simply an id and label.

These are clients that were added by an Integration Point. They are an id and label, but also have a time they were integrated last.

Back to Admin Manual