This document is created to help our support team. It's not intended to be read by the users as it brings to value to them.

• Main, YouTrack: https://youtrack.jetbrains.com/issues/VIM
• Chat on gitter
• IdeaVim Channel on JetBrains Server
• Rare: GitHub discussions - https://github.com/JetBrains/ideavim/discussions

• Process incoming requests from all the support channels
• Request for an additional information
• Help users to answer simple cases
• Try to reproduce the issue
• Try to help user if this is misconfiguration / incorrect usage
• Pass actual bugs to the dev team
• Update "State" and "Area" fields

IdeaVim has multiple YouTrack statuses, main are:

• Submitted: issue is created by user, but not processed by our team. This is the default status for new tickets.
• Open: issues is processed by out team, what means that the issues is reproduced and accepted
• Ready To Release: Bug is fixed, but not yet released
• Fixed: Bug is fixed
• Closed: Issue is closed by some other reason

~/.ideavimrc is the file that is used for IdeaVim configuration. It may affect behaviour of the program, so it makes sense to additionally request this file in case the issues can't be reproduced.