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Updates to CAM Billing Invoices KB (#3043)
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Co-authored-by: Jim Greene <james.r.greene@centurylink.com>
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AroraAnshul and Jim Greene authored Jun 4, 2020
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### Overview

This article is meant to assist Cloud Application Manager customers who wants to receive their CenturyLink bill splitted into multiple invoices.
This article is meant to assist Cloud Application Manager customers who want their Cloud Application Manager charges divided across multiple CenturyLink invoices to align with separate lines of business.

### Audience

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### Billing in a single invoice

This is the default behavior for any Cloud Application Manager customer. All usage and support charges may be included into a single bill for the whole organization.
This is the default behavior for any Cloud Application Manager customer. All Cloud Application Manager usage and support charges will be included in a single CenturyLink invoice for the customer organization.

A single invoice will be generated with all the corresponding charges for the customer organization.
### Billing divided across multiple invoices

### Setting up billing for multiple invoices
To setup Cloud Application Manager to divide billing across multiple invoices to align with separate lines of business for the customer organization, you will need to match your line of business structure with the Cost Center structure in Cloud Application Manager.
To do so:

For setting up Cloud Application Manager to generate multiple invoices aligned by line of business of the customer organization, you will need to match your line of business structure with the Cost Center structure in Cloud Application Manager.
**From a CAM setup perspective:**
1. Create a separate Cost Center for each line of business that is using Cloud Application Manager in your organization.
2. Create a Workspace in each Cost Center.
3. Create the corresponding Providers on each Workspace of the Cost Centers. Please, note that every subsequent cost associated to a Provider will be summarized into the Cost Center that owns the Workspace where the Provider is defined into.

To do so, you must:
**From a contracting perspective:**
1. Each Cost Center will require a unique Billing Account Number (BAN) in order to generate a separate invoice specific to the Cost Center.
2. A Cloud Application Manager order must be placed for each BAN to associate the CAM product to the BAN.
3. Reach out to your CenturyLink CSP/CSM, Sales Representative, or TAM to facilitate a Cloud Application Manager order for each new BAN to align with your Cost Centers.

1. Create a separate **Cost Center** for each line of business that is using Cloud Application Manager in your organization.
1. Create a **Workspace** into each **Cost Center**.
1. Create the corresponding **Providers** on each **Workspace** of the **Cost Centers**. Please, note that every subsequent cost associated to a **Provider** will be summarized into the **Cost Center** that owns the **Workspace** where the **Provider** is defined into.
1. Open a Support Ticket requesting separate invoices by **Cost Centers** and CenturyLink Billing team will assign a separate Billing Account Number for each Cost Center and makes sure that a separate invoice is generated by CostCenter.

Once the ticket is addressed, you will receive an Invoice for each **Cost Center** you have defined in Cloud Application Manager.

### Getting General Support

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