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Add Bronze support
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@jfarcand
jfarcand committed Aug 29, 2013
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Expand Up @@ -45,6 +45,11 @@ <h2><a href="http://async-io.org">Async-IO.org</a> support subscriptions provide
<thead>
<tr>
<td class="noborder">&nbsp;</td>
<td class="head_type_1 first">
<div class="table_head">
<div class="table_head_title">Bronze</div>
</div>
</td>
<td class="head_type_1 first">
<div class="table_head">
<div class="table_head_title">Silver</div>
Expand All @@ -69,34 +74,42 @@ <h2><a href="http://async-io.org">Async-IO.org</a> support subscriptions provide
<td class="table-row-title even" align="right">Coverage Hours</td>
<td class="table-td">Business Hours</i></td>
<td class="table-td">Business Hours</i></td>
<td class="table-td">Business Hours</i></td>
<td class="table-td">24x7</td>
</tr>
<tr>
<td class="table-row-title" align="right">Response Time - S1</td>
<td class="table-td">7 Business Day</td>
<td class="table-td">1 Business Day</td>
<td class="table-td">4 hours</td>
<td class="table-td">1 hour</td>
</tr>
<tr>
<td class="table-row-title even" align="right">Response Time - S2</td>
<td class="table-td">7 Business Days</td>
<td class="table-td">2 Business Days</td>
<td class="table-td">1 Business Day</td>
<td class="table-td">4 hours</td>
</tr>
<tr>
<td class="table-row-title">Response Time - S3</td>
<td class="table-td">7 Business Days</td>
<td class="table-td">4 Business Days</td>
<td class="table-td">2 Business Days</td>
<td class="table-td">1 Business Day</td>
</tr>
<tr>
<td class="table-row-title even" align="right">No. Incidents / Year</td>
<td class="table-td">0</td>
<td class="table-td">Maximum 10</td>
<td class="table-td">Unlimited</td>
<td class="table-td">Unlimited</td>
</tr>
<tr>
<td class="table-row-title" align="right">Phone Support</td>
<td class="table-td"><img
src="./images/icon_x_small.png"
class="check_icon"/></td>
<td class="table-td"><img
src="./images/icon_x_small.png"
class="check_icon"/></td>
Expand All @@ -118,9 +131,15 @@ <h2><a href="http://async-io.org">Async-IO.org</a> support subscriptions provide
<td class="table-td"><img
src="./images/icon_check_small.png"
class="check_icon"/></td>
<td class="table-td"><img
src="./images/icon_check_small.png"
class="check_icon"/></td>
</tr>
<tr>
<td class="table-row-title" align="right">Emergency Patches</td>
<td class="table-td"><img
src="./images/icon_x_small.png"
class="check_icon"/></td>
<td class="table-td"><img
src="./images/icon_x_small.png"
class="check_icon"/></td>
Expand All @@ -133,12 +152,15 @@ <h2><a href="http://async-io.org">Async-IO.org</a> support subscriptions provide
</tr>
<tr>
<td class="table-row-title even" align="right">Support Contacts</td>
<td class="table-td">0</td>
<td class="table-td">2</td>
<td class="table-td">6</td>
<td class="table-td">8</td>
</tr>
<tr>
<td class="noborder">&nbsp;</td>
<td class="table-td subscribe-gray subscribe-left"><a class="subscribe-button"
href="mailto:info@async-io.org?subject=Quote for Bronze Subscription&body=Thank you for your interest in our support subscription. We’ll be in touch soon.">Get a Quote</a></td>
<td class="table-td subscribe-gray subscribe-left"><a class="subscribe-button"
href="mailto:info@async-io.org?subject=Quote for Silver Subscription&body=Thank you for your interest in our support subscription. We’ll be in touch soon.">Get a Quote</a></td>
<td class="table-td subscribe-gray subscribe-middle"><a class="subscribe-button"
Expand Down Expand Up @@ -171,6 +193,8 @@ <h3>Severity Explanation</h3>
<li><strong>Level 2</strong> - A Level 2 is an error within the software where the customer’s system is functioning for production purposes but in a reduced capacity, such as a problem that is causing significant impact to portions of the customer’s business operations and productivity, or where the software is exposed to potential loss or interruption of service. Async-IO.org will use reasonable efforts during its normal hours of operation to provide a resolution for any Level 2 errors as soon as is commercially reasonable.</li>
<br>
<li><strong>Level 3</strong> - A Level 3 is a medium-to-low impact error that involves partial and/or non-critical loss of functionality for production purposes or development purposes, such as a problem that that impairs some operations but allows the customer’s operations to continue to function. Errors for which there is limited or no loss or functionality or impact to the customer’s operation and for which there is an easy work-around qualify as Level 3. Async-IO.org will use reasonable efforts during its normal hours of operation to provide a resolution for any Level 3 error in time for an upcoming release of Software. All developer level support tickets shall maintain a level of Level 3. All inbound web cases shall have an initial status of Level 3. A customer may call to have those cases escalated.</li>
<br>
<li><strong>Level 4</strong> - A Level 4 simply consists of a license fee with email support. With Bronze, you get priority support over the open source mailing list and access to private patches in a timely manner (7 days).</li>
</ul>
</section>

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