Describe Bronze support

Atmosphere · Aug 29, 2013 · 10a3f70 · 10a3f70
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diff --git a/subscription.html b/subscription.html
@@ -32,7 +32,7 @@ <h1>Async-IO: Support Subscription</h1>
 
                     <h2><a href="http://async-io.org">Async-IO.org</a> support subscriptions provide you with access to the best
                         possible backup teams to accelerate
-                        your return on investment while mitigating your risk. Our Silver, Gold, and Platinum production support
+                        your return on investment while mitigating your risk. Our Bronze, Silver, Gold, and Platinum production support
                         subscriptions offer various price points, levels of availability, and response times.
                     </h2>
                 </div>
@@ -182,6 +182,8 @@ <h3>Subscription</h3>
             <p>The duration of a subscription agreement is one year. The support contacts relate to the maximum number of individuals on the customer side who can communicate
                 with Async-IO.org technical support. An emergency patch is a “hot fix” that is provided to Gold and Platinum subscribers, which is aimed at fixing critical bugs in the Atmosphere Framework.</p>
 
+            <p> Bronze support simply consists of a license fee with email support. With Bronze, you get priority support over the open source mailing list, private access to developers and patches.</p>
+
             <h3>Professionals Services Support</h3>
             <p>Professionals Services can also be delivered on a per hour basis, with a minimum of five hours. To get a quote, please <a
                     href="mailto:support@async-io.org?subject=Quote for Professionals Services&body=Thank you for your interest in our Professionals Services offer. We’ll be in touch soon.">contact us</a></p>
@@ -194,7 +196,6 @@ <h3>Severity Explanation</h3>
                 <br>
                 <li><strong>Level 3</strong> - A Level 3 is a medium-to-low impact error that involves partial and/or non-critical loss of functionality for production purposes or development purposes, such as a problem that that impairs some operations but allows the customer’s operations to continue to function. Errors for which there is limited or no loss or functionality or impact to the customer’s operation and for which there is an easy work-around qualify as Level 3. Async-IO.org will use reasonable efforts during its normal hours of operation to provide a resolution for any Level 3 error in time for an upcoming release of Software. All developer level support tickets shall maintain a level of Level 3. All inbound web cases shall have an initial status of Level 3. A customer may call to have those cases escalated.</li>
                 <br>
-                <li><strong>Level 4</strong> - A Level 4 simply consists of a license fee with email support. With Bronze, you get priority support over the open source mailing list and access to private patches in a timely manner (7 days).</li>
             </ul>
         </section>