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I was supposed to upgrade from Cubase AI 12, but I mistakenly selected Cubase Artist 12 while upgrading to Pro 13. Placed and order during sale and got a download key, which isn’t allowing me to upgrade. As I guess, I do not qualify.
I have already paid, but I think I made wrong purchase. What can be done to resolve this? I don’t want to lose my money and I wanted a new version. Can anyone from Cubase help me to resolve this issue, please.

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You should be able to get a refund. Here you’ll find information on how to request it:

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Hi,

Billing and Refunds > Refunds Instructions.

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Thank you very much, I did get refund and now I have correct upgrade.:slightly_smiling_face:

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