Cubase ic pro with Cubase 12 not connected

joy · 2023-11-27T12:30:37.339Z

Hi

I use Cubase ic pro with Cubase 12
Windows 10
unfortunately I can’t get the ic pro to work.

I tried everything that appears in the posts here and I tried everything written in thus article

Cubase iC Pro: system requirements, installation and setup in Cubase

Cubase iC Pro is an app for iOS, iPadOS, and Android that lets you control Cubase from a smartphone or tablet via Wi-Fi. In this article, you will learn everything about installing Cubase iC Pro a...

Installed Apple Bonjour (about firewall i even shut it down)
Installed Steinberg SKI Remote

I would be happy to help, I’ve already tried everything.

LSlowak · 2023-11-29T11:14:36.784Z

Hi @joy

We are sorry to read about your issues.

Please take a look at our dedicated troubleshooting article, which hopefully helps, resolving the issue:

Cubase iC Pro Troubleshooting Mobile apps

Dear all, Thank you for purchasing Cubase iC Pro from Steinberg! Cubase iC Pro gives you advanced remote control of your Steinberg DAW to get that recording session as smooth as possible. Please make sure to follow these steps, to install and use Cubase iC Pro: PREREQUISITE Your computer and mobile device are connected to the same WiFi network. Install Cubase iC Pro via Google Play or App Store on your mobile device. Go to the Steinberg Remote SKI page to download and install the Remote S…

Warm greetings,
Lars

joy · 2023-11-29T11:59:59.325Z

Hi
All the prerequisite steps are made.

Unfortunately, I still can’t solve the problem.

LSlowak · 2023-11-29T12:02:20.108Z

Hi @joy

Did you try to unplug and reboot your router, shut down and restart your mobile device and desktop computer? Apart from this I have no further ideas unfortunately.

Do you use iC Pro for iOS or Android?

Best
Lars

joy · 2023-11-29T13:20:33.014Z

Hi
I have tried To reboot my router. Not to unplugged.
I will try it.

I don’t know what else to do…

I use ic pro for android, through lcd monitor- computer touch screen
The ic pro app installed on my computer.

joy · 2023-11-29T14:22:17.681Z

I tried to unplug the router , but unfortunately that didn’t help either

LSlowak · 2023-11-29T16:29:29.858Z

Hi @joy

The ic pro app installed on my computer.

Cubase iC Pro is available for Android devices only.
How do you run it on your computer?

Best,
Lars

joy · 2023-11-29T16:44:29.658Z

There is a way, I have App Store on my computer and I downloaded the ic pro.
The ic pro app is opens , But unfortunately I can’t connect between ic pro to Cubase

LSlowak · 2023-12-18T19:41:27.797Z

Hi @joy

Cubase iC Pro is available for iOS and Android.

Get Cubase iC Pro on Google Play
Download Cubase iC Pro on the App Store

Important Note:
The Steinberg SKI Remote must be installed before using Cubase iC Pro and can be downloaded at http://www.steinberg.net/ski .

We do not have a version which runs on a computer.

Best,
Lars