FRCommunity help

Community help

    • The Bell Community Forum provides a place for you and other Bell customers to seek and share support, insights and information about Bell products and services in an open, honest and helpful peer-to-peer space.

      Guests (unregistered users) can browse or search the community for information freely. Members (registered users) can post or give Likes to messages and comments, subscribe to threads and discussions, receive notifications on posting activity and other community actions.

      In the Bell Community Forum you will find:

      • Product or service specific boards where you can post your questions and answer others.
      • Blogs and How To articles that you can read and comment on.
      • At any given time there may be an event, contest or beta group happening within the community.

      Make sure to check back often as the community is always alive with members and content changes daily.

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    • You are essential to the community, even if all you ever do is read messages or articles that someone else has posted. The Bell Community Forum offers many ways of contributing: posting questions and sharing answers, giving Likes to any content, leaving comments on Blog or How To articles or even just searching for answers to your questions.

      We encourage you to visit often and participate. Ask the community your toughest questions. Chances are someone has something to add or even a solution. If you find a solution that works, let others know and pass on your own tips and insights. It might not seem like much, but you might just have the answer someone else needs.

      Remember to thank community members who have helped you. Show your appreciation by giving Likes to helpful posts, accept a solution that answers your question by clicking Mark as most helpful or even posting a "thank you" reply.

      We want the community to be friendly, informative, collaborative and fun for everyone.

      Be sure to read the Community GuidelinesOpens in a new tab or windowand Terms of UseOpens in a new tab or windowso that you know what to expect and what is expected of you when you're here.

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    • Registering lets you take full advantage of the community, enabling you to:
      • Post new messages and reply to other members' posts
      • Receive an email notification when someone responds to a specific post, topic or board.
      • Exchange private messages with other members
      • Personalize your community experience
      • Post comments on Blogs and How To articles
      If you decide not to register, you may only browse, search or read. You will not be able to give Likes, subscribe to topics or boards, interact with other community members, or customize your preferences.
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    • Registering takes only a minute.


      To register:

      1. Click Log in at the top of any page or from the Getting Started menu.
      2. Log in to MyBell or create your profile if you have not already. You will then be directed to Complete your Profile for the community.
      3. You can now choose your Screen name. (This name will appear whenever you post or send private messages.)

        Tip: It's best to create an anonymous name for the sake of privacy. Be creative, have fun with it, but ensure your name is appropriate and does not include any personal information.

      4. Read and accept the Terms of Service.
      5. If you are a Bell employee, check the box and enter your Employee ID as required.
      6. Click Submit.
      7. You will receive an automated email from the community in order for you to confirm and verify your email address.

        Note: You must have cookies enabled in your browser to register and log in to the community.
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    • After you have registered and confirmed your email and registration, you can log in and start participating.


      To log in:

      1. Click Log in at the top of any page or from the Getting Started menu.
      2. Enter your MyBell Username and Password.
      3. Click Log In.
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    • To get help with your log in or password:
      1. Click I forgot my username or password? below the Log in button on the MyBell log in page.
      2. Enter the email address you used when you registered with the community.
      3. Click the radio button for the credential you need to recover. You can choose from password, username, or both.
      4. Check your email for your respective reset link.
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    • Changing your avatar is an easy way to personalize your community identity and experience. Your current avatar appears in the top right corner of the community; acting as an expandable profile menu and is shown next to your Screen name on every post.


      To change your avatar:

      1. Click and expand your profile menu from the top right corner of the community.
      2. Click My Settings > Avatars.
      3. Choose a new avatar in one of two ways:
        • Choose an avatar from the community collection.
        • Use an image from your Album. Click From my Albums and click the image you want. Your image must be approved by a Moderator before it can be used.
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    • Your signature is text that appears automatically at the bottom of your posts.


      To create your personal signature:

      1. Click and expand your profile menu from the top right corner of the community.
      2. Go to My Settings > Personal Profile > Personal Information.
      3. Enter your signature text in the Signature box.
      4. Click Save.
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    • You can tell other community members as much or as little about yourself as you want. You can enter a short biography, your location, your interests, or anything else (within community guidelines, of course).

      To tell other community members about yourself:

      1. Click and expand your profile menu from the top right corner of the community.
      2. Go to My Settings > Personal Profile > Personal Information.
      3. Enter information about yourself in the Biography field. You can also enter your first name, last name, title, location and any other information you may want to share.
      4. Click Save.

      By default, all community users can see this information.

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    • You can customize the look and behavior of the community in many ways, including time zone and language preference, text size, menu behavior, message order, and privacy settings.


      To set your viewing preferences:

      1. Sign in to the community.
      2. Go to My Settings > Preferences.
      3. Click through the various preference tabs and make the changes you want.
      4. Click Save on each tab where you make changes.
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    • To post a question:

      1. From the community home page or respective board where you want to post, click Post a question. From the home page, you will need to select the desired board for your post.
      2. In the Subject field, enter the title of your post.
        Tip: Keep it clear and concise so it's easy for other community users to find and understand.
      3. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
      4. Format and spell check your message, as needed.
      5. Click Post.
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    • Click Reply to respond to a particular post.

      The Reply Message screen is similar to the Post Message screen, with these differences:

      • When you reply to a post, the subject line is filled in automatically.
      • You can paste the message to which you are replying into the body of your reply by clicking Quote icon in the top of the reply window.

      Your reply is added to the existing thread.

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    • Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

      To bookmark a piece of content:

      1. Go to the item you want to bookmark.
      2. To bookmark a location, choose (Location) Options > Bookmark.
        To bookmark a specific post, go to the post and choose (Post) Options > Bookmark.

      To view and manage your bookmarks:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Bookmarks.
        You can click a bookmark to go to the item.
      3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.
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    • Subscriptions let you receive email updates whenever new content appears in an area of the community that you are interested in. You can subscribe to a board, a blog article, an idea exchange, or any other location in the community. You can also subscribe to a specific post.

      To subscribe a piece of content:

      1. Go to the item you want to subscribe to.
      2. To subscribe to a location, click (Location) Options > Subscribe.
        To subscribe to a specific post, go to the post and click (Post) Options > Subscribe

      To view and manage your subscriptions:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Subscriptions to see a list of the items you've subscribed to.
        You can click a subscription to go to the item.
      3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.
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    • RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date. To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available.
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    • How To's are a collection of articles that capture and organize helpful information. How To's are great community resources for several reasons:

      • You can search or browse How To articles like the rest of the community; and add comments, Likes, star and helpfulness ratings.
      • Embedded links take you to sites that contain additional details or information in relation to the topic.

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    • You can view How To articles in a number of ways.

      Click the How To's board from Explore the forum at the top of the community home page.

      To search for a How To article, enter your search keyword or term and choose How To's from the location list in the Search criteria. Then, you can use search results filters to zero in on the article you want.

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    • The community blog is an online journal designed to advise of and share relevant news and announcements with the community. Blog articles appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles.

      Some blogs have comments from readers, which you can read by clicking the Comments link at the bottom of the article.

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    • Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you will see a Comment window at the bottom of the article.

      To post your comment:

      1. Type your message in the Comment window and click Post Your Comment.
        You can post a comment to an article or to someone else's comment.
        You can use simple HTML and quote the article you are commenting on, if you choose.

        Tip: You will not be able to edit or delete a comment after it's posted, so be sure to preview your comment and spell check first.

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    • To share blog articles, you can use any shared bookmarking, social network or other tracking service; such as Twitter, Facebook, Reddit, Google, etc. However, you must have a valid account with the service.

      To share a blog article:

      1. Go to the article you want to share.
      2. Click Share.
      3. Click the service you want to use.
        The next steps depend on the service.

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    • Yes. You can subscribe directly to a blog or an article, or you can subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the blog. If you subscribe directly to a blog or article, you receive an email alert when new articles or comments are posted.

      Subscribe to a blog:

      Go to the blog page and click Blog Options > Subscribe.

      Subscribe to an article:

      Go to the article and click Article Options > Subscribe.

      Subscribe via RSS feed:

      Go to the blog or article and click Blog Options > Subscribe to RSS Feed.


      Then, save the live bookmark or whatever you usually do to add an RSS feed.

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    • You can upload images from:

      • Your Albums and Images page
      • Any of your individual Album pages
      • Your post message, reply, comment, article, etc.

        Choose one or more images, choose the album where they will be located, and upload.
        There are size limitations, of course, and a community Moderator must approve your images before others can see them.
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    • You can change the name, add a description, and apply tags to an image, but you can't edit the actual image in the community. If you want to edit the image, you need to do that outside the community and upload the edited image.

      To edit information about an image:

      1. Go to your Albums and Images page.
      2. Open the album that contains the image you want and click it.
      3. Click Edit to change the image title, add a description, and enter tags.
      4. To display an image on the front of the album, click Use this image for the album cover.
      5. Click Save.

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    • To insert an image in a post:

      1. From you post message, reply, comment, article, etc.
      2. Click the Insert Image icon.
      3. Choose an image source location.
      4. Follow the on-screen instructions

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    • A private image is one that only you (and community moderators with permission) can see. When you upload an image, you can place it in a private album or public album. Moderators must approve all uploaded images before you can use them in a post or display them in your My Images list.

      To change the privacy setting for an image:

      1. Click the image to go to the image page.
      2. Click Image Options > Move Image.
      3. Choose an album and click Move. To make an image private, move it to a private album. To make a private image public, move it to a public album.

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    • You use image albums to organize the photos and other graphics that you've uploaded to the community. By default, you start with two albums: Private and Public. Your community manager determines the number of albums you can create.

      To edit an image album:

      1. Go to your Albums and Images page.
      2. Choose an album.
      3. Edit the album name or description or change the privacy setting as needed.
      4. Click Save.

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    • Community Moderators must review and approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval, other community members who view your images can only see the ones that have been approved.

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    • You can use any approved image you have uploaded as your personal avatar.

      To use an uploaded image as your personal avatar:

      1. Sign in to the community.
      2. Go to My Settings > Avatars.
      3. Click From the Community or From Uploaded Images.
      4. Click the image to use as your personal avatar.

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    • An Accepted Solution is a way for you to choose and highlight a reply that best answers your posted question. When you accept a reply as a solution by clicking Mark as most helpful, both the question and the solution receive special icons and links that take you directly from the question to the answer.

      An Accepted Solution icon also appears on boards and in search results so you can see which messages have solutions.

      You can only mark a solution as accepted on topics that you have started. Community Moderators can also mark responses as accepted solutions.

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    • To mark a message as a solution, click Mark as most helpful on the reply.

      If you change your mind or if another reply provides an even better answer, you can revoke the selection and accept another reply.

      To revoke an accepted solution, click Options > Not the Solution.

      You can then choose another solution or leave the question unsolved.

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    • Likes is a content rating system that lets you vote for the messages you think are the most useful or important.

      When you give Likes to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your Likes help to boost the value of certain messages and enhance the reputation of their authors.

      Giving Likes is as easy as a single click, but the impact of Likes ripples across the community.

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    • You can give Likes to any posts in the community except your own.

      To give Likes to a message and its author, click the Likes thumb on the message.

      If you change your mind about the quality of the message, you can revoke your Likes.

      To revoke Likes given, click the thumb button again.

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    • Want to know who thinks a your message is good? It's easy to find out which community members have given Likes to a message.

      To see who's given you Likes:

      1. Go to the message page.
      2. Click the Likes total.
        The Who Liked this Message page shows you all the community members who've given Likes to the message.
      3. Click the Date Liked, User ID, or Likes link to sort this page by the date the Likes were given, the name of the user who gave Likes or by the Likes count.

      To view all your Likes:

      1. Go to your profile page.
        A preview of your total Likes appears on the right.
      2. Click View All to see a break down of all given and received Likes by post or user.

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    • On the community home page you will find the Top contributors leaderboard for the entire community. Within each board you will find the Top contributors leaderboard for that specific board.

      Click View all to expand the leaderboard.

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    • There are a few reasons why you might not be able to give Likes to a post.

      • You have already given Likes to this message (you can only give them once).
      • You wrote the message (you can't Like your own messages).
      • Likes have been turned off for the topic, board or message.
      • Likes have been frozen for the topic, board or message. You can still see how many Likes the message has received, but you cannot Like it any more.
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    • Sometimes a message gets so many likes that we run out of space to show the number. When that happens, you will see a Hot Likes symbol or icon instead of the Likes count on the Likes badge.

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    • Labels are used within the community to help categorize and highlight topics across a variety of discussion styles; topics, posts, blogs, How To's, etc.

      Labels enable you to categorize the content you write based on the themes or content in the article. For example, in a post about troubleshooting internet connectivity issues, you might apply labels like "modem", "wi-fi", "slow speed", etc.

      Labels are controlled for consistency, clarity and need. Authors must choose the labels from a pre-defined list within the respective board.

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    • To add a label:
        When authoring your post, choose a label from the list of Labels on the right.

      To add a label after posting:
      1. Navigate to the post you authored.
      2. Open the post to edit it.
      3. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas.

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    • When you subscribe to a label, you will be notified by email when a new post is created with that label.

      To subscribe to a label:

      1. From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels component.)
      2. Click Subscribe.

      Note: You can configure your own subscription settings under My Settings > Subscriptions and Notifications > My Subscriptions and My Settings > Subscriptions and Notifications > Notification Settings.

      One thing to note about labels is that they are applied at board level. Thus, predefined labels and subscriptions to labels exist only at the board at which they are applied. For example, if you subscribe to a label named 'Mobility' at one board, it will not automatically subscribe you to an identical label at another board. You will have to subscribe to each respective label.

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    • Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

      • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
      • You can read and send private messages without leaving the community, making it easy to start a quick conversation with another community member.

      To use the Private Messenger, you must be registered and logged in. You will see your avatar at the top of your page. If you have any new messages or notifications, you will see the number of unread messages and/or notifications next to your avatar.

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    • To send a private message:

      1. Log in to the community.
      2. Click your avatar to expand the menu options. Click Messages.
      3. Click the paper & pen icon from your Inbox to begin writing your private message.
      4. Enter the subject for the message in the Message Subject area.
      5. Type the reply in the Message Body area.
      6. Click Send Message.
        You can see your sent messages in the Sent tab.

      You may also simply click on the User you wish to private message, and select Send a Message from their profile.

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    • To read a private message:

      1. Log in to the community.
        If you have any new messages, you will see the number of unread messages next to your avatar and next to Messages within the expanded menu.
      2. Click Messages to go to your Inbox.
      3. To read a message, click the message subject.

      To reply to a private message:

    • Click in the reply text window, type your response and click Reply.
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    • You can delete messages one at a time as you read them or in bulk from your Inbox.

      To delete a private message:

      1. Log in to the community.
      2. Click Messages within your expanded avatar menu to access your Inbox.
      3. To delete a single message, select the Trash Can icon in the top right corner of the message.
      4. To delete all messages, click the Options menu and click Delete All.
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