Your phone does not recognize the SIM card

Look to see whether the SIM card is scratched or cracked. 

Check whether it works when you pop it in another phone. 

If the SIM card associated to your Fizz mobile plan is damaged, you may order a new one. 

How to order a Fizz SIM card

Your phone may give you an error message if your SIM card is not well inserted or if you didn’t insert the right format. 

Pop out the SIM card tray. Check whether your SIM card is inserted on the right side, and in the right angle.

If needed, do an internet search to consult images and videos to guide you. 

Your phone may give you an error message if your SIM card is not well inserted or if you didn’t insert the right format. 

Pop out the SIM card tray. Check whether your SIM card is inserted on the right side, and in the right angle.

If needed, do an internet search to consult images and videos to guide you. 

Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds.

If it’s a timely issue with the operating system or an app, the phone will be able to reload everything to work properly. 

If the phone is frozen, and you cannot restart it, try a force restart. 

The key sequence to complete a force restart can vary from one phone model to another. It’s usually a simultaneous combination of keys. 

To know the one for your phone, make an internet search using the keywords that correspond to your phone. 

Ex. Force restart Samsung S10

IMPORTANT: Save all media, contacts, apps and text messages that are archived and want to keep before proceeding.

Some of your phone’s parameters will need to be reconfigured after: mobile data blocking, NPA, Wi-Fi settings, Bluetooth function etc.

The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:

Android: Applications → Settings → General management → Reset → Reset settings → Click on Reset settings

iPhone: Settings → General → Reset → Erase all content and settings

Check whether the issue is still there before configuring and personalizing your phone, or installing apps.