Which payment methods can I use?

To pay for your monthly Fizz plans, please use:

• A Visa or Mastercard credit card
• A Visa Debit or Mastercard debit card

How to add a payment method to my Fizz account

* A pre-paid Visa or Mastercard (example, Vanilla card) can be used to make a payment, but only for one-time payments

Recurrent monthly payments cannot be planned with a Vanilla prepaid card. Each month, you must make a one-time payment to pay for the upcoming month, otherwise your services will remain unpaid and may be suspended. Here’s how:

• Wait at the end of your payment cycle when your monthly payment fails. You’ll receive an email and a message in your Fizz account will indicate the deadline by which your payment must be made, i.e. within the next 72 hours.
• Sign in to your account > My plans.

• Click on the “Proceed to payment” button and follow the steps.

You unfortunately CANNOT use:

• American Express (Amex), Dinners and others credit cards
• A debit card (except Visa or Mastercard debit cards)
• Funds from your Fizz Wallet (where available)

If you’re buying a Fizz phone, you can pay it in total upfront using one of the same payment methods listed above to pay for your plan. 

If paying upfront is not your thing, paying later with Affirm is possible. Affirm is a Canadian company that offers plans to spread the cost of a purchase over several payments. Affirm must approve your request since the payments to pay for your phone will be done to Affirm, not Fizz. Approval takes only a few minutes.

Fizz uses 3DS2 protocols to protect you and your online payments. 3D Secure is an authentication protocol with which will prompt you with an additional verification step during checkout to reduce fraud such as entering a code sent to your phone or signing into your banking app with a fingerprint or facial recognition.

Our payment system will trigger this two-layer authentication security protocol automatically when a transaction meets certain criteria set by your credit card company. You’ll be redirected to their website and once your authentication is successfully completed, you’ll be brought back at Fizz.ca and receive confirmation of a successful payment.

Good to know: Check with your financial institution and make sure your email address and phone number to receive texts are up to date so you can complete two-factor authentications.