Transparency at Wolt
We are committed to making the cities we operate in better places to live. We are also committed to do the right thing towards our teammates, partners, customers, and the general public. This is the basis for everything we do, so we figured we might as well be transparent about what we do and how we do it.
Algorithmic Transparency
As a digital platform, algorithms are a vital part of our work and facilitate millions of decisions everyday. Yet, today, in the digital age, many people associate algorithms with concern due to their non-transparency.
In the Wolt Algorithmic Transparency Report, we aim to dispel that concern by increasing the broader understanding of how algorithms are – or sometimes are not – used at Wolt.
Download the Report here.
Courier Partners
Delivery Tasks
One of the most basic functions of a delivery platform is to offer delivery tasks to couriers so that they can either accept or reject offered tasks, and in case of accepting, transport an order from point A to point B.
The task algorithm aims to find a courier partner who can deliver the order without it being terribly late. Therefore, the algorithm in general tries to minimise the kilometers to be driven and time for all deliveries with the constraint of ensuring all orders are delivered within the delivery estimate. The more efficient the algorithm is, especially with regards to grouping orders, the more courier partners can also earn.
Consumer
Ranking & Personalisation
The purpose of providing personalisation is to let customers discover different restaurants and stores and help them find what they need, be it chocolate chip cookies to feed a sudden crave, new fuses to get the lights back on, a surprise flower bouquet, or their weekly groceries.
Ranking and personalisation on the Wolt platform happens in four main sections on the app and website, the Discovery page, Restaurants page, Stores page, and Search.
Risk & Bias
Human oversight
Algorithms at Wolt are being continuously maintained and updated to ensure they work as desired. Our Support Team can help courier partners, merchants, and customers if anything comes up during the delivery.
Non-discrimination
Wolt’s algorithms do not process or use personal information that would have been identified as potential sources of discrimination against people impacted by the automated process. In fact, we do not collect any data on gender, sexual orientation, racial or ethnic origin, national origin, religious affiliation or disability.
You can get in touch with us via our dedicated point of contact for all things algorithms and transparency: transparency@wolt.com. If you have ideas that could help along the way, let’s chat!