Free Standard Shipping On All Orders Christmas Delivery Information The 2024 Gift Guide

The 2024 Gift Guide

Bottomless turns, perfect waves, alpine sleepovers, hundred-mile views: The best gifts are for outside the box. Give gear that will stick with them for a long time, whether they measure the years in miles, feet, storms or sunrises.

All Gifts Gifts for Her Gifts for Him Gifts for Kids

Free Standard Shipping On All Orders

We do our best to process and ship orders within 1-2 business days (Monday-Friday, excluding holidays). We kindly ask that you choose standard shipping where possible to reduce our environmental impact. Thank you for your patience as we process heavier volumes during the holiday period.

For more information on holiday shipping, please visit our Shipping Information Page.

Returns and Exchanges

Unsure of the right size? Can’t decide between jackets? Our Customer Service team is here to help—the less unnecessary shipping, the better. We have no time limit on returns and accept both current and past-season products.

How returns work Start your return Customer Service

Brexit

Frequently Asked Questions

What does Brexit mean for Patagonia customers in the UK?

Our team and delivery partners are working hard to make sure things run as smoothly as possible for our UK customers. We are taking care of the new documentation processes so your ordering experience should remain the same. However, there may be delays, outside of our control, due to increased transit times between our warehouse in the Netherlands and UK addresses.

If you send something back to us for a refund, this should still be processed within 3-10 working days from the day you post it.

I live in the UK. How long will it take for my order to be delivered?

After you buy something on our website, it takes 1 business day to get your order ready for delivery. If you are ordering to an address in the UK, it may take 1-2 extra business day for our partners to take care of the new customs documentation requirements.

Once your order leaves our warehouse in the Netherlands, you will receive an email with your tracking number. We will be in touch with status updates on your delivery.

We are working hard with our delivery partners to make sure you receive your order as soon as possible.

Will I be charged any extra costs?

No, there are no extra costs to deliver your order to a UK address. We charge a standard shipping fee of £7 on all orders under £90.

Patagonia will cover any additional customs or import duties on your order.

How do you ship to the UK? And is Express Shipping available to UK customers?

Our standard delivery service is with Royal Mail and our Express service is provided by DHL.

How can I return my order from the UK?

Returning an item to Patagonia is easy and can be done at any time using our Online Returns Portal. If you send something back to us for a refund, this should still be processed within 3-10 working days from the day you post it.

Will I pay extra shipping costs when returning products from the UK?

No, there are no extra costs to return your item(s) to us, from a UK address. You can send us your return, free of charge, following the instructions on our Online Returns Portal.

How long will it take me to be refunded for my return?

We are doing everything we can to ensure all refunds are processed within 3-10 business days from the day they are posted.

How can I send an item for repair from the UK?

If you would like to have an item repaired, please contact our customer service team. Find our email address and the information we need from you on our Repairs page here.

Will the same products be available to UK customers?

Yes, our full product assortment is available to UK customers.

I live in Northern Ireland. Will my order or return be affected?

We do not expect any delivery changes or delays to customers in Northern Ireland.

Please refer to our FAQs section for information on orders, returns and repairs.

All FAQs