Su equipo está dividido en el diagnóstico de problemas informáticos. ¿Cómo puede alinear su experiencia para obtener soluciones precisas?

No solo es importante establecer un objetivo claro, también lo es que este sea alcanzable por el equipo. Además es esencial documentar absolutamente todo para que de ocurrir algo similar nuevamente, no empezar desde cero y ya tener una ventaja.

Remember there is no shame in not knowing something and don't be afraid to ask. Trial and error is always a valid troubleshooting method.

I agree to admit when the answer may need more research to have a defined answer. Depending on the issue or case, explore the problem unless personal experience is known to provide a clear answer. We work as a team in the technology of computers and share knowledge with combined experience skills.

Atualização de Recursos: Invista em tecnologias que possam ajudar a automatizar partes do processo de diagnóstico, permitindo que a equipe se concentre em tarefas mais complexas.

Know everyone's area of expertise and potential in your team and then show your vision and start working on a common goal. This will unified the team.

Based on my experience, there are several approaches depending on the scenario, for example: -Known Issues: Those are typically easier to solve as there are often existing solutions or documentation available. Even if there are variables, a little investigation can usually lead to a resolution. -Unknown Issues: Those tend to be more complex and time-consuming, requiring investigation, trial and error. The recommended approach is to slowly analyze the affected elements and develop a custom solution. If time is limited, involving the team can help find a solution more efficiently. Tip: Its important to always keep notes, docs or related files in order to share the knowledge with your team and also for future references.

Standardizing processes is a great building block to work off of. SOPs, documentation, ticketing solutions all give insight from the bottom up. it's great to build a foundation from which to stand on.

From my experience, standardized processes save time and ensure thorough troubleshooting, especially when the issue is unknown. They're also great for training new team members. I highly recommend implementing and regularly reviewing them.

Sometimes it is bothersome to take notes or create documentation of a process or even writing an article for a knowledge base but from my experience, it is always worth the time to do so. In the long run you will have a KB full of practical solutions which will not only save your time but also those of your co-workers.

Standardized processes are incredibly important. From ticket issuance and routing to resolution and documentation. When troubleshooting, a professional needs to be able to focus and think clearly. If this is muddled by ambiguity in processes, they become less effective by no fault of their own. Laying out a process map and workflow can help even the most experienced techs get back on track if they end up down a rabbit hole. Conversely, it can help newer techs build up their understanding and knowledge to get better at their work. These processes should be available internally on-demand and scrutinized for refinement at all times.

In complex cases where multiple team members examine different parts of a computer, open dialogue is essential to avoid costly miscommunications, it is equally beneficial in all cases to save time and improve team bonding.

Recuerdo una vez que teniamos un problema de dificil solucion en una impresora ( hacias trabas de papel erráticas) los especialistas estabamos discutiendo sobre falla de firmware, pcb de sensores o main pcb... Y un auxiliar dice: - y esa luz que destella de vez en cuando que es? a raiz de ese comentario pudimos rastrear un sensor en la otra punta del equipo que ingresaba un ruido en los sensores y hacia que se produzca la traba. La anecdota afirma que el dialogo abierto y libre de todos no hay que cercenarlo nunca. no generar sesgos es muy importante en nuestro rubro.

Communication is the key of most of relationships, (Business, love, social, academic, etc...) since this would give you a more detailed point of view and a piece of mind from the perspective of your team, leaders or customer/users in general. Developing communication skills or just being communicative on a productive manner would greatly help you find better solutions and even solidify your knowledge about certain subjects. Sharing knowledge is the key.

A great communication is the key to a successful team. Share what you know and what you learned with you colleagues. Gate keeping knowledge for your own benefit will never work and worst case, it'll cause your colleagues to exclude you.

I've said it many times, but one of the biggest "bugs" in a system is communication. If two parts of a computer cannot communicate when they should, the system fails or errors out. The same happens with professionals. If two staff members cannot have an open and safe conversation, then their "system" cannot function the way it needs to. Sometimes this means setting up team outings, or having non-standard video meetings where the goal is to just get to know and relate to each other. It's easy to forget, sometimes, that we're all people just trying to solve the problems that come across our desks. Take the time and effort to help the team coalesce and it'll pay massive dividends in the future.

I would use this aspect due to it’s ability to utilize the strength of the individual team and the I can build a standardized structure

From my experience, everyone has their strengths and preferences and that it's a good thing. Nevertheless, even if one task is always done by the same person, the other colleagues should also know how to handle the task, just in case.

It's not uncommon for new voices in an industry to be "pushed down" or diminished because they don't have experience. I've found, however, that as a senior software engineer with over a decade of experience, that "greener" voices can help me get back to basics. It's a refresher to check the most simple boxes first as they may just resolve the chain of problems I'm seeing. Talking with more tenured professionals gives me wider perspective on systems with which I'm unfamiliar; including different ways to more easily solve problems in groups or addressing one issue that can stem to all of those problems. Listen to your people; all of them. You might be surprised at how much you can learn from all levels of training and expertise.

Há espaço para o individual numa equipe. Saber usar as competências específicas de cada um também é uma forma de fortalecer a grupo, desde que o foco seja o objetivo em comum.

Depending on an individuals skills and their level of comfort, Most independent computer repair people have to wear multiple hats. You have to have strong awareness and ability of all aspects of computer repair.

La capacitacion es un tema dificil pero muy necesario. La capacitacion lleva tiempo invertido, dinero y esfuerzo pero ayuda a tener más elementos de diagnostico y solución.

The most important part of implementing trainings is to keep your team interested and invested into it, they should have that knowledge hunger for a training program/schedule to be successful, if there is no interest nor motivation, learning will just stress every student/trainee, so, its a combination between what are your team's interest about learning and earning certifications and their motivation to grow as professionals.

One of the best experiences I've ever had as a "computer guy" was when I had a mentor hand me a PC that he had intentionally broken and told me to fix it. No context. No clues. No checklist besides my own notes. I was forced to take the diagnostic process from start to finish, small to large, general to specific. It made me see the bigger picture of how to approach problems. In software, I heavily push for prototyping from my team. In hardware, I encourage the same. Grab an old PC and see what you can do with it. If it's broken, fix it. If it's not, see how you can improve it. Try everything you can think of just to see what happens. You'll be able to apply that knowledge on the more expensive and newer tech later.

Trabalhando com tecnologia não podemos nos dar ao luxo de não aprendermos continuamente. Incentivar a evolução, refinamento e até adição de novos conhecimentos e tecnologias é fundamental para uma equipe aumente sua competência e valor dentro da empresa.

To better align your team’s expertise and improve computer issue diagnosis: 1. **Clarify Roles**: Ensure everyone knows their specific area of expertise to direct issues efficiently. 2. **Promote Communication**: Encourage open sharing of insights and challenges using tools like Slack or Teams. 3. **Standardize Processes**: Create a checklist for diagnosing common problems to ensure consistency. 4. **Hold Regular Meetings**: Review recent cases to learn from successes and mistakes. 5. **Build a Knowledge Base**: Document past problems and solutions for quick reference. 6. **Encourage Learning**: Offer training to broaden skills and knowledge. 7. **Designate Leads for Complex Issues**: Appoint a lead to coordinate efforts on tough problems.