Privacy Policy
TABLE OF CONTENTS
1 Why do we have a Privacy Policy?
2 Who processes your data?
3 What personal data do we process?
4 Can personal data about children be collected?
5 Why is your data collected?
6 How long do we keep your personal information?
7 Whom does BANDAI NAMCO share my information with?
8 Can third parties collect data about our products and services?
9 Will your data be transferred outside the European Union?
10 How do we protect your data?
11 What about cookies?
12 What are your rights?
13 How to exercise your rights?
14 Who should I contact to ask questions or send comments about this Privacy Policy?
15 How are updates to this Privacy Policy communicated?
1.Why do we have a Privacy Policy?
When you access, view, browse and use Bandai Namco Entertainment Europe’s websites and the services they offer, you may be required to provide Bandai Namco Entertainment Europe with personal data about you.
Bandai Namco Entertainment Europe processes your personal data in accordance with the applicable data protection laws, including the General Data Protection Regulation (GDPR).
The purpose of this policy is to provide you with information on how Bandai Namco Entertainment Europe processes the personal data about you that are collected from its sites.
Please read it carefully to understand our privacy policy and how we handle your personal data. This policy should be read in conjunction with any document or information referring to the policy.
2. Who processes your data?
The controller processing your data is Bandai Namco Entertainment Europe. As a controller, Bandai Namco Entertainment Europe determines the purposes of the processing operations carried out from the sites and the way in which your data are processed.
For any questions, contact us directly by email to dpo@bandainamcoent.eu or by post to the following address:
Bandai Namco Entertainment Europe SAS
15 rue Félix Mangini
69258 Lyon cedex 09
France
3. What personal data do we process?
Bandai Namco Entertainment Europe collects and processes the following categories of personal data:
| Categories of data | Examples of data |
| Identification data: any information we can use to personally identify you | Title, last name, first name, date of birth |
| Login data: any information that we may use to accurately identify you or your account before authorising you to access account information or certain online activities | Username (which may sometimes be personal or linked to other personal information), password, secret answers to certain security questions |
| Contact information: any information we can use to contact you online or by any other means | Email address, telephone number, postal address |
| Data related to your Bandai Namco Entertainment Europe gaming activity that you agree to share by linking your Bandai Namco Entertainment Europe account and your Steam account | Steam ID, owned games, purchased DLCs and season pass, downloaded demo, unlocked wins/trophies |
Other categories of data may be collected passively or automatically:
| Categories of data | Examples of data |
| Login, browsing and location data which may include certain information or details about your personal computer, console, mobile device or other peripherals | Type of operating system, web browser, IP (Internet Protocol) address, name and version of programs installed on your computer, location information. |
| Usage data which may collectively contain non-technical data. Certain usage data may be associated, linked or able to be cross-referenced with other information in your account, including personal data |
Data about:
(i) how you use, browse or view content on our websites (“website usage” or “browsing history”); (ii) the products you buy or download online (“order history”); (iii) your results or progress in certain Bandai Namco Entertainment Europe games (“game data”) |
4. Can personal data about children be collected?
We do not collect any personal data about minors under the age of 16 without permission from a parent or legal guardian.
The privacy of children is a priority for us and we encourage parents to take an active and constant interest in their children's online activity. If we find we have collected personal data about children under the age of 16 without permission from a parent or legal guardian, we will immediately take all necessary and reasonable measures to delete the information from our systems.
5. Why is your data collected?
Bandai Namco Entertainment Europe may collect data from site users to meet the following objectives:
| Purposes | Examples of why we use your personal data | Legal basis |
| Accessing websites and recognizing users | - to make the sites and associated services available; - to recognise you as a user of the sites. |
Bandai Namco Entertainment Europe’s legitimate interest |
| Managing cookies on internal websites | - to set cookies on the sites; - to read cookies on the sites. |
Legitimate interest for cookies that do not require consent Your consent |
| Creating and managing your Bandai Namco account | - to create your account; - to enable you to update your account. |
Performance of the contract (terms of use) |
| Managing orders and billing | - to process your order and deliver it to you; - to manage invoices and payments; - to ensure the follow-up of the customer relationship |
Performance of the terms and conditions of sale |
| Managing the loyalty program | - to allow you to benefit from the loyalty program and avoid any fraud on this occasion; - to manage and monitor the loyalty program and related benefits; - to enable you to register a game; - to enable you to link a Steam account to a Bandai Namco Entertainment Europe account; - to allow you to redeem loyalty points for rewards. |
Performance of the contract (loyalty program terms and conditions) |
| Organising promotional operations (e.g., contests, gifts, events) | - to organise a contest, promotion, or survey; - to manage and monitor participation in playtests and beta tester feedback for product improvement purposes. |
Depending on the nature of the promotional operation concerned: - Performance of the contract (the terms and conditions of the contest concerned); - Bandai Namco Entertainment Europe’s legitimate interest in building customer loyalty (e.g., gifts, events) |
| Improving our products and services | - to carry out satisfaction surveys (e.g., requests for opinions, surveys); - to carry out statistical studies. |
Bandai Namco Entertainment Europe’s legitimate interest |
| Direct marketing | - to contact you about our products and services; - to offer products and services, and any solutions required; - to send you our newsletter; - to send you advertising or other promotional material. |
Your consent |
| Recruiting (“Recruitment” section on our website) | - to process your application and select candidates; - to organise interviews; - to assess candidates. |
Taking steps prior to entering into a contract |
| Creating a CV-library (“Recruitment” section) | - to contact you again, where necessary, in the event of new offers likely to correspond to your profile. | Bandai Namco Entertainment Europe’s legitimate interest in facilitating its search for candidates for the future |
| Personalizing your user experience on our websites | - to personalize your content and your browsing experience on our websites; - to offer the type of content and offers that might interest you; - to tailor our special offers and promotions - to your preferences, habits and requirements. |
Your consent |
| Improving our websites and your visitor/player experience | - to evaluate and improve our websites (facilitate your browsing on the websites); - to guarantee the security of our websites. |
Namco Europe’s legitimate interest in improving its websites and your visitor/player experience |
| Managing pre-litigation or litigation | - to sanction any breach of the websites’ terms of use or any other identified breach; - to manage any dispute or litigation. |
Namco Europe’s legitimate interest in defending its rights and interests |
| Complying with legal and regulatory obligations | - to share information about you within the limits provided by law and according to the terms fully stated below; - to respond to your requests to exercise your rights. |
Legal and regulatory obligations to which Bandai Namco Entertainment Europe is subject |
6. How long do we keep your personal information?
We will keep your personal data according to a retention policy determined so that data are kept for a period proportionate to the purpose for which they were collected, except where laws and regulations impose a different retention period.
Our data retention policy is organized as follows:
| Purposes | Storage period | |
| In active database | In intermediate database | |
| Accessing websites and recognizing users | Until the deletion of your account on the websites or, if your account has been inactive, for three (3) years after your last connection. | After the deletion of your account, or the expiry of the three (3) year inactivity period, only the data necessary for pre-litigation or litigation purposes will be archived until the statutory limitation period has expired — it being specified that the ordinary law limitation period in civil and commercial matters is five (5) years. |
| Managing cookies on internal websites | See the Cookie Policy. | |
| Creating and managing your Bandai Namco account | Until the deletion of your account on the websites or, if your account has been inactive, for three (3) years after your last connection. | After the deletion of your account, or the expiry of the three (3) year inactivity period, only the data necessary for pre-litigation or litigation purposes will be archived until the statutory limitation period has expired — it being specified that the ordinary law limitation period in civil and commercial matters is five (5) years. |
| Managing orders and billing | Until your order is fully processed | After the complete processing of your request: - the data necessary for the enforcement of legal and commercial guarantees will be archived between two (2) and five (5) years, depending on the product, as from the delivery of the said product; - the data required for pre-litigation or litigation purposes will be archived until the statutory limitation period has expired — it being specified that the ordinary law limitation period in civil and commercial matters is five (5) years. |
| Managing the loyalty program | Until the deletion of your account on the websites or, if your account has been inactive, for three (3) years after your last connection. | After the deletion of your account, or the expiry of the three (3) year inactivity period, only the data necessary for pre-litigation or litigation purposes will be archived until the statutory limitation period has expired — it being specified that the ordinary law limitation period in civil and commercial matters is five (5) years. |
| Organising promotional operations (e.g., contests, gifts, events) | Until the deletion of your account on the websites or, if your account has been inactive, for three (3) years after your last connection. | After the deletion of your account, or the expiry of the three (3) year inactivity period, only the data necessary for pre-litigation or litigation purposes will be archived until the statutory limitation period has expired — it being specified that the ordinary law limitation period in civil and commercial matters is five (5) years. |
| Improving our products and services | Until the deletion of your account on the websites or, if your account has been inactive, for three (3) years after your last connection. | After the deletion of your account, or the expiry of the three (3) year inactivity period, only the data necessary for pre-litigation or litigation purposes will be archived until the statutory limitation period has expired — it being specified that the ordinary law limitation period in civil and commercial matters is five (5) years. |
| Direct marketing | Until you withdraw your consent. | |
| Recruiting (“Recruitment” section on our website) | Up to two (2) years after your last contact with Bandai Namco Entertainment Europe, unless you request that your application file be destroyed. | After expiry of the two (2) year period, only the data necessary for pre-litigation or litigation purposes will be archived until the statutory limitation period has expired — it being specified that the ordinary law limitation period in civil and commercial matters is five (5) years. |
| Creating a CV-library (“Recruitment” section) | Up to two (2) years after your last contact with Bandai Namco Entertainment Europe, unless you request that your application file be destroyed. | After expiry of the two (2) year period, only the data necessary for pre-litigation or litigation purposes will be archived until the statutory limitation period has expired — it being specified that the ordinary law limitation period in civil and commercial matters is five (5) years. |
| Personalizing your user experience on our websites | Up to thirteen (13) months. | |
| Improving our websites and your visitor/player experience | Up to three (3) years from the end of the commercial relationship with the customer or three (3) years from the last contact from the prospect. | |
| Managing pre-litigation or litigation | For the duration of the pre-litigation or litigation. |
- At the end of a pre-litigation, the data will be archived until the dispute is settled out of court or, failing that, as soon as the corresponding legal action is time-barred. |
| Complying with legal and regulatory obligations | - For accounting data, until your order has been fully processed; - For requests to exercise rights, until the request has been fully processed. |
- After your order has been fully processed, the data will be archived for up to ten (10) years from the end of the accounting period for data kept for accounting purposes, and for commercial documents (e.g., invoices, order forms, delivery notes, commercial correspondence). - After the complete processing of requests to exercise rights, the data will be archived: - for six (6) years for requests for the right to object; - for one (1) year for requests for the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to portability. |
7. Whom do we share your personal information with?
We share your personal data with persons strictly authorised by their functions to have access to these data within Bandai Namco Entertainment Europe.
Your data are also shared with third parties to Bandai Namco Entertainment Europe, listed in the table:
| Categories of recipients | Purposes |
| Bandai Namco Entertainment Europe companies, including its subsidiaries, parent company or international entities | This helps us: - to better understand who our global customers are; - to improve our products around global trends, needs and interests; - to promote our products by using local resources tailored to each geographic region. |
| Payment service providers (Digital River) |
Only for the purpose of making the payment and storing the credit card/PayPal account, solely if you have consented to this. |
| Technical service providers (Dimotrans Group) |
For the proper performance of the services offered on the websites (e.g., delivery of products, order processing). |
| Subcontractors (BigCommerce, Like Digital & Partners) |
Only for technical or logistical purposes. |
| Administrative and judicial authorities | Only in the event of an express and reasoned request from them in the event of a proven breach of statutory or regulatory provisions. |
| External advisors | Only in the context of the management of possible disputes or for any other legal matter where necessary |
| Other third parties | As a result of or in connection with the restructuring, reconstitution, acquisition, debt financing, merger, sale of assets of Bandai Namco Entertainment Europe or any similar transaction, as well as in the event of insolvency, bankruptcy or receivership where personal data are transferred to one or more third parties as assets of Bandai Namco Entertainment Europe. |
Where we use a service provider, we will only disclose your personal data to them after we have obtained an undertaking and guarantees from them that they will be able to meet these security and confidentiality requirements.
We conclude contracts with our subcontractors, in compliance with the data protection laws, which precisely define the terms and conditions for processing personal data.
8. Can third parties collect data about our products and services?
Under no circumstances may third parties collect data through the sites.
However, it is important to note that Bandai Namco Entertainment Europe’s websites may contain hyperlinks to websites operated by third parties, including advertisers and other content providers. These websites may collect data or request personal data.
Bandai Namco Entertainment Europe has no control over these third-party websites, nor is it responsible for their content and respective privacy policies, nor any collection, use or disclosure of any information by these websites.
You are recommended to read the personal data protection policy of each of the websites concerned.
In any event, the responsibility of Bandai Namco Entertainment Europe shall not be held liable in the event that the content of one of these websites infringes the laws and regulations in force.
9. Will your data be transferred outside the European Union?
We may transfer your personal data outside the European Union as part of the IT tools we use for our business.
If the recipient country does not ensure a level of personal data protection equivalent to that of the European Union, Bandai Namco Entertainment Europe, in the absence of an adequacy decision and after having carrying out an assessment of the level of protection of your rights on the territory of the third country where the recipient of your personal data is established, undertakes to take all necessary measures to ensure the protection of your personal data by providing appropriate safeguards (such as standard contractual clauses defined by the European Commission); such appropriate safeguards can be obtained directly from Bandai Namco Entertainment Europe by writing at dpo@bandainamcoent.eu
10. How do we protect your data?
We are particularly attentive to the security of personal data.
Bandai Namco Entertainment Europe implements technical and organisational measures adapted to the sensitivity level of the personal data collected, in order to ensure the integrity and confidentiality of the data and protect them from any malicious intrusion, loss, alteration or disclosure to unauthorised third parties.
11. What about cookies?
Bandai Namco Entertainment Europe uses cookies on its bandainamcoent.eu websites. To find out more on cookies, please read our Cookie Policy at https://en.bandainamcoent.eu/cookies-policy.
12. What are your rights?
As a controller, Bandai Namco Entertainment Europe is particularly concerned about respecting the rights granted to you in connection with the data processing it carries out, to ensure fair and transparent processing with regard to the particular circumstances and context in which your personal data are processed.
Your right of access:
You have the right to obtain confirmation as to whether or not personal data concerning you are being processed and, where that is the case, you have the right to request a copy of your data and information about:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipient, including, where applicable, the international organisations, to whom the personal data have been or will be disclosed, in particular recipients in third countries;
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
- the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of your personal data or to object to such processing;
- the right to lodge a complaint with a supervisory authority;
- where the personal data are not collected from the data subjects, any available information as to their source;
- the existence of automated decision-making, including profiling and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subjects.
Your right to rectification of your data:
You have the right to ask us, as the case may be, to rectify or complete your personal data that are inaccurate, incomplete, ambiguous, expired.
Your right to erasure of your data:
You have the right to ask us to erase your personal data in the cases provided for by laws and regulations. Please note, however, that the right to erasure is not a general right and can only be exercised if one of the reasons provided for in the applicable laws is met.
Your right to restriction of processing of your data:
You have the right to request restriction of processing of your personal data in the cases provided for by laws and regulations.
Your right to object:
You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on the legitimate interest pursued by the controller.
Your right to data portability:
You have the right to portability of your personal data. Please note, however, that the right to data portability is not a general right. Not all data from all processing operations are portable; the right to data portability only concerns processing carried out by automated means to the exclusion of manual or paper processing. This right is limited to processing based on your consent, or on the taking of steps prior to entering into a contract, or on the performance of a contract.
Your right to withdraw your consent:
Where the processing of personal data we carry out is based on your consent, you have the right to withdraw your consent at any time. We will then stop processing your personal data but this will not affect the operations based on consent before its withdrawal.
You also have the right to give special instructions on how your personal data should be stored, erased and shared after your death in the manner described below. These special instructions only concern, and will be limited to, the processing carried out by us.
You also have the right, when that person will be designated by the executive branch, to give general instructions for the same purpose.
You have the right to lodge a complaint with the CNIL (3 place de Fontenoy, 75334 Paris Cedex 07) on the French territory without prejudice to any other administrative or judicial remedy.
13. How to exercise your rights?
You may exercise the rights listed above by sending a request, together with a document proving your identity by any means:
- by email to: dpo@bandainamcoent.eu ; or
- by post to:
Bandai Namco Entertainment Europe SAS
15 rue Félix Mangini
69258 Lyon cedex 09
France
Where necessary, you have the right to lodge a complaint with the CNIL on its website or by post at the following address: 3, place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07. You can exercise this right at any time and free of charge, except for any postage costs and any assistance or representation costs if you seek assistance from a third party in relation to this procedure.
14. Who should I contact to ask questions or send comments about this Privacy Policy?
Any questions about this Privacy Policy can be asked on the Bandai Namco Entertainment Europe website at the following address: https://service-en.bandainamcoent.eu/.
You can also contact Bandai Namco Entertainment Europe at the following postal address:
Bandai Namco Entertainment Europe SAS
15 rue Félix Mangini
69258 Lyon cedex 09
France
15. How are updates to this Privacy Policy communicated?
This Privacy Policy may be modified or changed at any time.
If we make any material changes in how we collect, use or share your personal information, we will publish a clearly visible notice on the websites advising visitors/players of the changes made.
Any material changes to this Privacy Policy will come into force 30 days after publication of the change notice for this Privacy Policy.
Last update : 17th October 2024