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I was uploading a build to App Store Connect and got this error message: `Non-localized server string received: 'This Apple ID is not active. (-20751)'. I tried to log in to the App Store Connect website but could not do so. I have tried the suggested ways to access my Apple ID without success. Please help.
Is this a developer question? --> Apple Developer Forums
If your account says “Account Locked”, or it is inactive, that is not the same as it being disabled. You might be able to request access to your account by tapping Request Access right from the alert. If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626
Hi Limnos,
This issue I'm having looks like a common problem to many users. If you have a moment please look at this thread on Apple Developer Forums which has no solution to the problem. Would you please know how I can easily reach out to the Apple support team either by email, chat, or phone? I have tried to click on support on the forums but it takes me round round without success. Thanks in advance.
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support
Thanks for your response, Limnos!
Yes. It's a developer question. I have tried following your suggestions and I'm getting this message: `We apologise but we are unable to verify your account information online.`
Let me repost this same question on the Apple Developer Forums and see if I will get some help.
This Apple ID is not active
