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User profile for user: 1654nomore
1654nomore Author
User level: Level 1
4 points

Apple TV App Won't Launch

I have a Samsung Smart TV - why does Apple TV app keep saying "network unavailable - there were errors with this connection, wait a moment, then try again"?


I've tried unplugging the TV, turned it off and back on, reset my router, made sure my Apple account is up to date.

Posted on Aug 25, 2024 6:08 PM

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1 reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,776 points

Aug 26, 2024 12:54 AM in response to 1654nomore

If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support:

What to do if an app is not working on Samsung TV - Samsung Support

  1. Cold reboot the TV,
  2. Update the TV system software, if available,
  3. Delete and reinstall the misbehaving app (if deletion is supported for that app),
  4. Reset the ‘Smart Hub’ (like a factory reset for the apps part of the TV). Settings﹥Support﹥Self Diagnosis﹥Reset Smart Hub﹥…


If you need further assistance after that, please contact Apple Support.

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Apple TV App Won't Launch

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