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External hard drive immediately disconnects

Hi, I have a WD My Book hard drive that I have partitioned, using one partition for Time Machine. Now when I connect the drive, it loads the regular drive partition but disconnects before it can load the Time Machine partition.


WD support said there is an incompatibility issue with the last several Mac OS versions and drives formatted in Mac OS Extended Journaled; however, the drive has been working well enough until fairly recently. I also tried the drive on two older laptops running previous OSs with the same result.


It might just be dead, but it also seems like the Time Machine partition triggers the disconnection. I'm wondering if there is some way to prevent that partition from loading so that I can get the files off of the regular partition before I try reformatting the drive. Alternatively, is there a Mac equivalent to BIOS that I can boot up that would allow me to do this?


My computer is a Macbook Pro 2019 running OS Sonoma 14.5.


Thanks!

MacBook Pro 15″

Posted on Jul 16, 2024 5:54 PM

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3 replies

Jul 16, 2024 8:20 PM in response to AmusingUserName

AmusingUserName wrote:

WD support said there is an incompatibility issue with the last several Mac OS versions and drives formatted in Mac OS Extended Journaled; however, the drive has been working well enough until fairly recently. I also tried the drive on two older laptops running previous OSs with the same result.

My computer is a Macbook Pro 2019 running OS Sonoma 14.5.

Thanks!

This doesn't sound right. I am not an expert on drives like WD is, but I do know that we have had several Time Machine external drives that were on HFS+ from many years ago and as the MacOS was upgraded over the years the Time Machine HFS+ drive continued to work. But I also introduced new drives so each computer had at least two and with the latest MacOS those new drives had to be GUID/APFS to be Time Machine drives. But a number of these Macs (including one that is a 2019 Macbook Pro 16-inch which I think is the same as yours) are presently using both HSF+ and APFS drives for Time Machine. However I have been starting to reformat all the HFS+ ones to APFS, going forward, but we still have some being used for Time Machine.


Also, HFS+ works fine with the latest MacOS. My daughter (who also uses a 2019 Macbook Pro 16-inch, we obtained them a few months apart) has about 40 WD external drives (most are Passport Ultra models), all HFS+, they are full of raw and jpg image files from her photography business. These are very inexpensive drives, but the approach taken is to have two or three clones of each data drive. We have seen 2 drives fail over the past 10 years from the ~ 40 drives, they were among the oldest in the lot. Because we have clones and copies of everything, she is protected, all the data are backed up.


I think your drive has likely failed. You get the same result on other Macs, the common factor is the drive itself. Normally with a drive catalog failure, one partition mounts and the other might not, but your drive ejects which to me sounds like a hardware fault. You could look into drive recovery companies but the cost of that can run into thousands of dollars with no likelihood of success.


In the future, it would be advisable to have multiple Time Machine backups and also separate backups of all external drive files that are valuable. I also agree with Leroy, while one one can indeed partition an external drive and use one for files and the other for Time Machine, it is not as robust as dedicating the drive to Time Machine.

Jul 16, 2024 6:29 PM in response to AmusingUserName

AmusingUserName wrote:

Hi, I have a WD My Book hard drive that I have partitioned, using one partition for Time Machine. Now when I connect the drive, it loads the regular drive partition but disconnects before it can load the Time Machine partition.

WD support said there is an incompatibility issue with the last several Mac OS versions and drives formatted in Mac OS Extended Journaled; however, the drive has been working well enough until fairly recently. I also tried the drive on two older laptops running previous OSs with the same result.

It might just be dead, but it also seems like the Time Machine partition triggers the disconnection. I'm wondering if there is some way to prevent that partition from loading so that I can get the files off of the regular partition before I try reformatting the drive. Alternatively, is there a Mac equivalent to BIOS that I can boot up that would allow me to do this?

My computer is a Macbook Pro 2019 running OS Sonoma 14.5.

Thanks!


Time Machine likes to have its own dedicated drive.


In the old days when it seemed to matter less, it was always recommended to have the TM as the first Volume for priority.



Some references:


Back up your Mac Back up your Mac with Time Machine - Apple Support


Add, delete, or erase APFS volumes in Disk Utility on Mac


Erase and reformat a storage device in Disk Utility on Mac

Erase and reformat a storage device in Disk Utility on Mac - Apple Support



Aug 14, 2024 3:49 PM in response to steve626

Thanks - I was afraid of that. This drive was acting as a backup of an older, smaller drive, but unfortunatley I didn't have this one's unique files backed up elsewhere. Probably not worth the cost of a data recovery place but if anyone else has any ideas, I'd love to hear them!


Short of buying a fleet of backup drives, any recommendations for a reliable external drive that won't die after a few years?

External hard drive immediately disconnects

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