What to do if my newly bought AirPod Pro have pre-assigned names?

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Level 1

5 points

What to do if my newly bought AirPod Pro have pre-assigned names?

So I bought a set of Airpod Pros that I was told were never used. Got the box, instructions in many languages, case and everything else a new set would come with. But once home and trying to pair them it appears each earbud already has a different name attached to it. Trying to reset them per online instructions doesn't do anything. Am I out of luck and money? I don't get any messages saying their stolen or assigned to another person.

[Re-Titled by Moderator]

iPhone 12, iOS 17

Posted on Jul 5, 2024 6:15 PM

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Answer 1

Katana-San

Level 9

65,233 points

Jul 6, 2024 7:52 AM in response to DonRee

Hello~ Click on below and try the information below…

How to reset your AirPods and AirPods Pro - Apple Support

If not return them because they are not new. If you can reset them please clean them as per below for health reasons….

Cleaning AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

I myself would return them.

~Katana-San~

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Answer 2

Katana-San

Level 9

65,233 points

Jul 6, 2024 10:23 AM in response to DonRee

Hello~ Your best option is to return them for a refund. Click on below and review…

If an item or device is connected to another Apple ID - Apple Support

It appears that these AirPods are used and paired to another Apple ID and were not properly prepared to be sold. Take care and sorry not to be of more assistance.

~Katana-San~

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Answer 3

Jul 5, 2024 9:14 PM in response to DonRee

If you bought this from an online shop that sells refurbished technology, it’s probably the reason. If the AirPods say “the owner of this device can see its location” then it means that they are used. However, you say that it doesn’t say anything like that, but rather the individual earbuds have their own attached name. What do you mean by “their own attached name”? I know that you can name the set, but not the individual ones.

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Answer 4

DonRee Author

Level 1

5 points

Jul 6, 2024 7:44 AM in response to Bubbinsky

When I open the case to pair them, I get no picture on my phone showing the new Airpods. But as Bluetooth searched for new devices it finds 'Airpod Pro #2' and 'Nells Airpods'. I add them to my phone but can't do anything else. I tried to rename them but they always go back to the old name. And they won't play music. Hope this makes sense. I'm not tech savvy.

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Answer 5

DonRee Author

Level 1

5 points

Jul 6, 2024 8:02 AM in response to Katana-San

Appreciate the reply. Unfortunately I’ve already tried the resetting process several times and still the same issue. And I cannot return them as the seller has blocked me. I’m an old guy on a fixed income who unfortunately was trying to save a buck when my original left Apple Pro earbud became static. The Apple Store just kinda said ‘oh well. Better buy a new set’. Just can’t afford that.

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Answer 6

DonRee Author

Level 1

5 points

Jul 6, 2024 7:46 AM in response to DonRee

I guess I’m just assuming that each AirPod has its own name because two different different names were found. But that may not be the case. As I said, I’m not tech savvy.

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Answer 7

DonRee Author

Level 1

5 points

Jul 6, 2024 8:06 AM in response to Katana-San

And I don’t know if it matters but when I do reset them, my case blinks amber then goes green, not white as the instructions say.

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Answer 8

Jul 6, 2024 1:19 PM in response to DonRee

Well in that case, they have definitely been pre-owned or at least connected to a device before. Your best choice is to return them and get new ones (preferably from an official store).

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