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I am unable to unlock Schlage Encode Plus with my Apple Watch

I have a Schlage Encode Plus updated with the latest firmware that I can open with my phone but not my watch. Both the phone and watch are updated. The home key shows up in the wallet and express mode is enabled on both devices. When I hold the watch to the lock it says done, but doesn’t unlock. I have repaired the watch and also reset the lock. Do you have any suggestions? Thank you.


[Re-Titled by Moderator]

Apple Watch Ultra, 10

Posted on Apr 17, 2024 5:10 AM

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Question marked as Top-ranking reply

Posted on Jun 28, 2024 8:34 PM

I have an Ultra 1. I experience the exact same issue. Watch lights up the lock orange. It says done on the watch. But the lock doesn't trigger. Would like to know if this is isolated to just the ultra series because that would be interesting...

37 replies

Jun 28, 2024 4:11 PM in response to Papa_Panda

So how is this for random after doing all kinds of troubleshooting yesterday and being completely unsatisfied. See my above message. Today I got home from work and just for no good reason tapped my watch to see if it would work, and totally did. On both locks just like it’s supposed to. My phone now opens both locks and my watch opens both locks. When my husband finally goes to sleep and he’s not annoyed by the alarm system going off every 15 seconds for me opening and closing the doors I will try his phone to see if I have the same luck.

Jul 30, 2024 5:56 AM in response to Papa_Panda

I have tried all the listed "fixes" (not in any order)(I do not have a HomeHub. I am purely using bluetooth for now)


1- deleting/adding home kit on iPhone 13 Pro Max

2- toggle on/off background refresh on iPhone and Apple Watch Ultra 2

3- adding Schlage Encode Plus hardware using the picture on the back of the user manual (QR code under the battery cover does not work)

4- adding Schlage Encode Plus hardware by tapping top of iPhone to Schlage Encode Plus without the battery cover on

5- new batteries

6- restarting iPhone

7- restarting Apple Watch Ultra 2

8- adding Schlage Encode Plus using the Schlage App, then setting it up through Home Kit within the Schlage App

9- holding Apple Watch within 2 cm of Schlage Encode Plus for 30 seconds (multiple opening cycles)

10- adding Schlage Encode Plus using the HomeKit App only

11- making sure iPhone and Apple Watch are both up to date

12- express mode is turned on


All of the above "solutions"did not work. Apple Watch says either "try again" or "done", Schalage Encode Plus *beeps* and then nothing happens. All the while, tapping the top of my iPhone against the battery cover would instantaneously unlock the Schlage Encode Plus hardware


I was ready to give up having gone down the rabbit hole for more than a week. Today, I decided to check on the Apple Watch to see if there was an update ready to be installed.


THERE WAS AN UPDATE!!!!


It took 10 mins to download and install (I initiated the download on my iPhone). I didn't have much hope but after the update, I decided to tap my Apple Watch on the battery cover of the Schlage Encode Plus and...



IT FINALLY UNLOCKED.


Goodluck brothers/sisters...godspeed


Extra Points: My Apple Watch never unlocked my MacBook Air 2022 M2. I would always have to use the Touch ID on the laptop. Today, whenever the Mac Air needed authentication, my Apple Watch notified me to press the button below the crown. HOW COOL IS THAT?



Jul 30, 2024 8:31 AM in response to Pharmlord

like you had done all those things and some with Apple support and yet nothing . Looked for update and none there. After reading your luck I looked again and there was an update! Was so excited thought they had finally fixed. Downloaded so excited that was finally going to work Well no nothing different!!!!!. Restarted everything and still same as before> AMber light flashes but have to get the phone to unlock it!! SO very frustrating! It shoudl not be so hard to get this thing to work! Shame on APPLE!

Jun 26, 2024 7:36 PM in response to Papa_Panda

Its very disappointing!!! I've got the same problem. My phone (iphone 13 pro max), my husband's phone (iphone 13 pro) and his watch (SE) unlock both my schlage encodes perfectly. My ultra says done....and nothing.


I've also tried creating a new home, resetting both locks to factory, unpairing watch from phone and repairing--no joy.

I am unable to unlock Schlage Encode Plus with my Apple Watch

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