Request for Refund - Unauthorized In - Game Purchases by Minor
Dear Apple Support,
I hope this message finds you well. I am writing to request a refund for unauthorized in-game purchases made on my account without my knowledge or consent. I recently discovered that my child, Tuan, made several purchases within Summoner War using my Apple ID, resulting in unexpected charges on my account.
I understand that as the account holder, I am ultimately responsible for any activity that occurs under my Apple ID. However, I would like to emphasize that these purchases were made without my knowledge or permission. As a parent, I take appropriate measures to supervise my child's online activities and ensure the responsible use of technology. Unfortunately, my child managed to make these purchases without consulting me.
I sincerely regret any inconvenience this situation may have caused, and I would like to resolve it amicably. To prevent such occurrences in the future, I have taken immediate steps to address the issue. I have enabled stricter parental controls on my Apple devices and implemented stronger security measures to ensure that my child cannot make unauthorized purchases in the future.
I fully understand and accept the consequences of these actions. I am willing to have my account locked for Summoner War to prevent any further purchases and to ensure greater security going forward. I kindly request your understanding and assistance in processing a refund for the unauthorized in-game purchases made by my child.
I greatly appreciate your attention to this matter and kindly request a prompt review of my refund request. I genuinely value Apple's commitment to customer satisfaction, and I am hopeful that you will consider my appeal favorably. If there is any additional information or steps required to proceed with the refund process, please do not hesitate to inform me.
Thank you for your understanding and assistance in resolving this matter. I look forward to a positive resolution.
Sincerely,
NamTH
[Email Edited by Moderator]
