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Apple TV Up Next Disappeared

All of a sudden, Up Next disappeared from the top shelf in my AppleTV app. I looked online for solutions. Found one at Apple support. I made sure Up Next was in top shelf and that’s what is showing. I even restarted the AppleTV hardware it’s still showing watch now!

Posted on Apr 15, 2023 12:10 PM

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Question marked as Top-ranking reply

Posted on Apr 15, 2023 8:09 PM

You aren't getting it!!! The UpNext menu is COMPLETELY GONE!!! It just disappeared completely. It was there yesterday and now it is gone!!!!! WTF is going on at apple??? Now I have to remember what shows I was watching and what streaming platform they are on!!!!!!!!!

32 replies

Apr 12, 2024 7:46 AM in response to Mark Gregor-Pearse

I know this thread is old, I'm just putting this here in case anyone else runs across this maybe it will help. This was what fixed my experience of having the same issue. I had to sign out on my Apple TV 4K (even though it still showed my name as the default user), and then sign back in. Open Settings on Apple TV. Go to Users and Accounts, then select the name listed as default user. Select Remove User from Apple TV. Then once I signed back in, the Up Next row reappeared. Hope this helps someone.

Jun 1, 2024 7:23 PM in response to Mark Gregor-Pearse

As of June 1, 2024 I lost the Up Next and Recently Watched on my Apple TV 4k. Freelander68’s post actually worked. Here’s what I did: Settings> Users and Accounts > Selected the Default User > Scrolled all the way to the bottom and selected Remove User from Apple TV > in the pop-up window selected Remove > and then in the Users and Accounts screen, selected “Add Default User…”. I entered my apple id and password. A code will be sent out which appeared on my iPhone. I entered the code and the Default User was set. Up Next and Recently Watched are now appearing. Good Luck!

Feb 28, 2024 12:54 PM in response to Mark Gregor-Pearse

This thread seems a bit old, but I want to report that this still happens. My "what's next" on my Apple TV keeps disappearing as well. I go into settings and turn it back on to appear, but it keeps happening now and then, and it doesn't always appear right away after I change it back in settings.


It seems ironic that I have been having this issue since canceling Apple TV, and no, I'm being forced to feed Apply TV programming.

Apr 15, 2023 12:42 PM in response to Mark Gregor-Pearse

The Up Next listing in the Top Shelf is for the Home Screen of the Apple TV box, not for inside the TV app.

The Up Next listing inside the TV app is below the big carousel images. In earlier versions tvOS, these would match the selected tile in the first row (Up Next), but since tvOS 16.2 (December), the top space is used to present various ‘featured’ shows.

If you’re not happy with this change, then you can let Apple know through the feedback form: Feedback - Apple TV App - Apple.

Apr 15, 2023 12:45 PM in response to Mark Gregor-Pearse

16.5 (20L5538d)

This forum is for users running release version software. tvOS 16.5b1 is beta software. Due to the terms of the Apple beta software agreement, and those of the Apple Support Communities, we can provide no assistance for any Apple beta product. If you are a paying developer, then there is an exclusive support forum to be used for beta issues. If you are a public beta user, there is no support, but you are asked to give feedback using the designated methods.

Apple TV Up Next Disappeared

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