Keeping our customers safe! If you need assistance transferring your mobile lines from an account due to domestic partner violence or abuse, please call 800-331-6341, stop by one of our offices, or e-mail dvassist@nwmcell.com.*
We will connect you or get you in touch with specially trained representatives who can manage your requests in a secure and confidential way:
- You will need to provide us with accurate, basic information about your situation and the phone numbers involved.
- You are required to provide supporting documentation from a court, law enforcement, licensed medical or mental health care provider, licensed social worker, or victim services provider.
- We may not be able to accommodate all situations, however, we will work with you to minimize the burden of this process.
You may qualify for a service discount through the Lifeline Program pursuant to the Safe Connections Act. To learn more about the Lifeline Program, visit Lifeline Support
We partner with the National Domestic Violence Hotline. The Hotline provides free, confidential support, crisis intervention information, safety planning, education, and referral services in over 200 languages and is always available.
- Call 800-799-SAFE (7233)
- Text "START" to 88788 (text and data rates apply)
Chat at www.thehotline.org.
Domestic violence shelters are located nationwide to provide survivors a place to escape their abuser. Visit domesticshelters.org to search for a shelter in your area.
*The Safe Connections Act does not permit making a line separation conditional upon the imposition of penalties, fees or other requirements or limitations.