Get automated surveys up and running in minutes, not days. Trigger a Delighted survey on any page with our easy-to-use website feedback software. Collect feedback about how customers feel about your site and why, all in real-time.
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Website feedback is data collected from website users regarding their experience with your web platform. Whether it’s through on-page surveys or feedback widgets, measuring the quality of your digital user experience can help improve site usability and increase conversion.
SaaS and ecommerce companies use website feedback to fine-tune their in-app or web interface to meet customer needs and make improvements along the way. Use exit intent surveys to find the reason for high drop-off rates or cart abandonment as it happens, regardless of industry.
Determine barriers to purchase and conversion with empirical evidence to drive business strategy: what are your customer’s pain points and how does your product or service solve those problems? Ask users about elements of the customer journey, from site accessibility and the checkout process to their customer support interactions.
Types of website feedback
There are a few ways to implement website feedback surveys, such as with pop-ups, on-page surveys, or widgets. A pop-up survey typically shows up in the center of a page, while feedback widgets appear on the edge of a webpage. Both are usually tied to a specific element of the user experience.
Join 75,000+ of the world's most beloved brands
Delighted keeps user experience at the forefront with on-page surveys that slide up unobtrusively from the bottom of the page. Start collecting feedback from site visitors in minutes with simple setup, customization, and survey configuration with our website feedback tool.
Minimal technical knowledge required! Simply drop our Javascript snippet into your website’s HTML to collect website feedback immediately. Customize and translate your survey to 30+ languages – all without touching the code. Check out our handy guide to get started.
Send your website feedback surveys to users once, on a recurring basis, or after an interaction. Configure how often surveys show for a particular site visitor, how long to delay the survey before it pops up, and how long the survey is shown on specific landing pages.
Test your survey before it’s live
Take a peek at your survey on your site before it’s visible to the customer and make any adjustments as needed – getting users to leave feedback at the right time couldn’t be easier. See how you can test it live on your site or as a preview in our Help Center.
Ask open-ended questions to uncover crucial insight on customer satisfaction and identify anonymous users. Layer up to 10 custom website feedback questions within a single survey flow.
Customize a Thank You message based on the survey response. Personally follow up with low scorers to understand their customer experience and encourage high scorers to share.
Delighted AI ensures you receive a smooth rate of feedback by surveying your customers at a regular tempo. We base this on a number of factors, including your current plan and website traffic.
Use in combination with other Delighted survey methods such as Email surveys, In-app, QR code and Link surveys. We’ll automatically manage who is surveyed across all methods to prevent survey fatigue.
Once users submit feedback, your team can view and filter through feedback with ease. Share verbatim feedback with your customer service personnel to help resolve issues using Delighted’s website feedback tools. Glean overarching Trends and high-level takeaways from feedback collection with detailed reports.
Get the most out of Delighted by integrating with software you already use, whether that’s Slack, Salesforce, or Intercom. Follow up with specific customers and pipe the website feedback you collect back into your systems for action planning. See our full list of integrations to explore the possibilities.
Quickly analyze your website feedback collected with survey reporting and analysis tools. Summarize and compare all your responses with the Pivot Table Report, and discover patterns quickly with Smart Trends survey text analysis, which automatically suggests keywords and themes to monitor based on feedback.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
Sign up now and send surveys for free. You’re minutes away from getting feedback!
