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What is employee Net Promoter Score? eNPS measures how employees feel about your company. Quick to implement and easy to analyze, eNPS surveys offer all the same benefits of the customer-facing Net Promoter Score metric. An eNPS score is a simple and powerful tool to quantify employee satisfaction, make better business decisions, and enable your organization’s success with real-time insights.
Now that you know the eNPS meaning, learn how to get an instant read on employee sentiment and identify high-impact areas to improve the employee experience (EX) and productivity. With our comprehensive eNPS tool, you don’t need implementation services or HR specialists to set up an expansive EX program.
Expand your understanding of employee drivers through customized Additional Questions after the initial eNPS survey question: free-response, scale, multiple choice with a free text “other” option, and multiple select. And, protect against bias with question randomization.
Gain access to an eNPS Additional Questions guide with 10 follow-up questions included, prescribed by Qualtrics.
Automate your employee experience program with Delighted’s seamless integrations.
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eNPS surveys provide a safe channel for employees to provide authentic feedback. Analyzing and acting on employee feedback builds a foundation for increased employee morale, engagement, and in turn – increased productivity and a better-delivered customer experience.
eNPS surveys allow employees to drive the conversation anonymously without risk of feeling judged by their managers or peers. However, it’s also crucial for the aggregated employee data to be communicated to managers so they can make internal changes to their performance and day-to-day employee experiences.
“Ever since the required manager training, team morale has been up and my manager has been very responsive to my opinions. I feel heard by my manager and the company! Overall, I’m very happy in my position and with my team.”
When you measure eNPS over time, you can identify areas of improvement and trends in employee satisfaction, which can be especially helpful if you’ve introduced changes in the business and want to know how they might affect team sentiment. Use the verbatim feedback to ensure future transitions are as smooth as possible.
“The new policy changes are OK, but I really wanted more flexibility with working from home. I live far away and would have loved for commuting time to be considered prior to the change.”
Even the best employer needs to find ways to have a perpetual cycle of employee experience insights. Whether you want to reduce employee turnover, keep track of benefit enrollment preferences, or monitor employee sentiment overall, eNPS survey questions allow your HR teams to address employee needs quickly and retain team members through recurring employee listening.
“I am disappointed that our Medical insurance provider hasn’t changed after the complaints during last year’s enrollment. If we’re expressing our opinions every year, can we at least get clarity when things don’t change?”
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Using the same calculation system, both NPS and eNPS are loyalty metrics that determine whether a user is a promoter, passive, or detractor. However, the metrics target different audiences – eNPS measures employee sentiment in the workplace while NPS measures customer sentiment toward a brand’s products or services.
When companies have higher employee NPS scores, employees tend to be content (or satisfied), engaged, and enjoy the company’s positive culture, workplace, and overall employee experience.
This matters for your customers as well.
Studies have shown a possible connection between better employee experience and better customer experience, and therefore, higher customer NPS scores, improved customer loyalty numbers, and better business performance.
Check out our recent articles on optimizing your employee experience program from the inside out.
Delighted eNPS provides an ideal turnkey solution to launch an employee experience program and quickly gather feedback.
As your program matures, Delighted eNPS insights can be extended by the full Qualtrics Employee Experience suite of solutions covering the entire employee engagement lifecycle.
Delighted helps some of the world’s most coveted brands measure employee Net Promoter Score and improve employee satisfaction with actionable insights.
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