Scale your startup with Delighted

Delighted offers a self-serve, automated feedback solution for startups looking to build strong customer relationships from the beginning.

Unlock a $500 credit for your first 12 months. To qualify, you must:

  • Be a pre-Series B company
  • Be ready to use your Delighted credit within the next year
  • Have not received a Delighted credit previously
Apply for the Delighted startups program
45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9
4.7
Calculate your NPS score with an NPS calculator and use multiple survey types

Save time and act faster on insights with Delighted

Delighted is the perfect AI-driven solution for startups wanting to improve customer, employee, and product experiences quickly. By capturing feedback, founders can reduce churn and build long-term action plans from real-time survey data.

“Delighted allows us to track our customers specifically. Just by one person providing a verbatim comment, we can dive deeper into what went wrong and try to fix issues that cause a larger customer impact.”

Benefits

Ease growing pains with a friction-free customer feedback program

Create surveys your customers will actually enjoy. An effortless survey experience means higher response rates and more actionable customer feedback. Delighted’s intuitive customer survey templates make it easy.

Quick, self-serve setup

Create surveys optimized to work perfectly across all channels with a customizable, easy-to-use web setup experience.

Automated surveying

Schedule ongoing surveys by time interval and trigger feedback surveys based on custom events with Delighted API.

Multi-channel delivery

Deliver surveys through email, your website, or via link. Customers respond directly within the channel for better response rates.

Expansive reporting options

Spend more time driving impact and less time digging for insights with Delighted’s complete suite of AI feedback analysis and reporting features.

Grow successfully with an engaged team, happy customers, and an unbeatable product

The key to successful startup growth is continued customer and employee listening. With Delighted survey templates, your teams can rally around a single survey metric to fix experience gaps at the early stages.

NPS

Customer surveys (NPS)

Measure brand loyalty with Net Promoter Score (NPS) surveys. Get the fine-tuned data you need to enhance at scale and increase customer retention long term.

Learn more about our NPS tool

NPS survey question
eNPS

Employee surveys (eNPS)

Resolve high-level employee concerns early with employee Net Promoter Score (eNPS) surveys. Make impactful decisions from anonymous feedback.

Learn more about eNPS

what is eNPS answered with an enps survey example
PMF

Product/market surveys (PMF)

Find out if your product satisfies the needs of the market with Product/Market Fit (PMF) surveys. Show investors the data to prove you are ready to scale.

Learn more about PMF

Product market fit survey example

Who do we help?

Delighted helps many great brands of all sizes delight their customers. Learn how startups are becoming the next unicorn with the help of Delighted.

Join 75,000+ of the world's most beloved brands

Join the Delighted startups program and get a $500 credit for your first year of Delighted Premium

Apply now, or take a look at our regular pricing below to compare the value!

Free plan

Get started with 25 responses and 1 user for free – no credit card required.

Starter
$17/mo
Plans are billed yearly. Monthly pricing is also available for 10% more.
Delighted survey responses50 responses/mo
Delighted survey users2 users
Delighted SurveysDelighted Surveys
Unlimited Surveys
Delighted CXDelighted CX
Unlimited CX Projects
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
Delighted survey responses100 responses/mo
Delighted survey users3 users
Delighted SurveysDelighted Surveys
Unlimited Surveys
Delighted CXDelighted CX
Unlimited CX Projects
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
Advanced
$134/mo
Plans are billed yearly. Monthly pricing is also available for 10% more.
Delighted survey responses250 responses/mo
Delighted survey users5 users
Delighted SurveysDelighted Surveys
Unlimited Surveys
Delighted CXDelighted CX
Unlimited CX Projects
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
  • 6 Premium integrations
    Salesforce, Segment, HubSpot
    See all
MOST POPULAR
Premium
$224/mo
Plans are billed yearly. Monthly pricing is also available for 10% more.
Delighted survey responses500 responses/mo
Delighted survey users10 users
Delighted CXDelighted CX
Unlimited CX Projects
Delighted SurveysDelighted Surveys
Unlimited Surveys
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
  • 6 Premium integrations
    Salesforce, Segment, HubSpot
    See all

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.
Need more responses or users? Contact us for custom pricing.

 

 
 
 
 
 
 
Starter
$17/mo
Growth
$35/mo
Advanced
$134/mo
Most popular
Premium
$224/mo
Responses
50/mo
100/mo
250/mo
500/mo
Users
1 user
5 users
10 users
20 users
Delighted CX
 
 
 
 
Number of Projects
Unlimited
Unlimited
Unlimited
Unlimited
Use any CX template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
Available
Available
Available
Available
CX survey customization features
 
 
 
 
Branding customization (logo, colors)
Available
Available
Available
Available
Survey delivery platform: Link, Email, Web, Embed, SDK, Kiosk
Available
Available
Available
Available
Custom Email Domain
Not available
Not available
Not available
Available
Autopilot schedules email survey delivery
Available
Available
Available
Available
Email reminders
Available
Available
Available
Available
Dynamic question personalization via Properties
Available
Available
Available
Available
10 Additional Questions
Use multiple choice, free response, and rating scale questions.
Available
Available
Available
Available
Conditional Logic
Available
Available
Available
Available
30+ languages for Initial rating question localization
Available
Available
Available
Available
Custom Translations
Not available
Not available
Not available
Available
CX integrations
 
 
 
 
35+ Free integrations: Slack, Shopify, Zendesk See all
Available
Available
Available
Available
6 Premium integrations: Salesforce, Segment, Hubspot See all
Not available
Not available
Not available
Available
CX reporting features
 
 
 
 
7 Pre-built reports
Use the Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, and Benchmarks report to understand your feedback. Reports update in real-time.
Available
Available
Available
Available
Trends filter for feedback segmentation
Available
Available
Available
Available
AI-Driven Smart Trends
Available
Available
Available
Available
Alerts for sending feedback to your team
Available
Available
Available
Available
Email Digests
Available
Available
Available
Available
CX marketing features
 
 
 
 
Testimonials
Available
Available
Available
Available
CX data management
 
 
 
 
Results exports
Available
Available
Available
Available
Surveys
 
 
 
 
Number of questionnaires
Unlimited
Unlimited
Unlimited
Unlimited
Survey customization features
 
 
 
 
Branding customization (logo, colors)
Available
Available
Available
Available
Survey delivery platform: Link, Web
Available
Available
Available
Available
10 customization questions
Use multiple choice, free response, and rating scale questions.
Available
Available
Available
Available
AI Recommended Questions
Available
Available
Available
Available
Templates
Available
Available
Available
Available
Branching logic
Available
Available
Available
Available
Survey collaboration
Available
Available
Available
Available
4 Surveys free integrations: Slack, Webhooks, Google Sheets, Zapier
Available
Available
Available
Available
Surveys reporting features
 
 
 
 
Results summaries
Available
Available
Available
Available
Question-based visualizations
Available
Available
Available
Available
Answer comparison
Available
Available
Available
Available
Report builder
Available
Available
Available
Available
Report collaboration
Available
Available
Available
Available
Results sharing via link
Available
Available
Available
Available
Surveys data management
 
 
 
 
Results export
Available
Available
Available
Available
Support resources
 
 
 
 
Self-Serve Help Center
Available
Available
Available
Available
Priority Support
Not available
Not available
Not available
Available
Community
Available
Available
Available
Available
 
 
 
 
 
 
 
 
Starter
$17/mo
Responses
50/mo
Users
2 users
Delighted CX
 
Number of Projects
Unlimited
Use any CX template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
Available
CX survey customization features
 
Branding customization (logo, colors)
Available
Survey delivery platform: Link, Email, Web, Embed, SDK, Kiosk
Available
Custom Email Domain
Not available
Autopilot schedules email survey delivery
Available
Email reminders
Available
Dynamic question personalization via Properties
Available
10 Additional Questions
Available
Conditional Logic
Available
30+ languages for Initial rating question localization
Available
Custom Translations
Not available
CX integrations
 
35+ Free integrations: Slack, Shopify, Zendesk See all
Available
6 Premium integrations: Salesforce, Segment, Hubspot See all
Not available
CX reporting features
 
7 Pre-built reports
Use the Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, and Benchmarks report to understand your feedback. Reports update in real-time.
Available
Trends filter for feedback segmentation
Available
AI-Driven Smart Trends
Available
Alerts for sending feedback to your team
Available
Email Digests
Available
CX marketing features
 
Testimonials
Available
CX data management
 
Results exports
Available
Surveys
 
Number of questionnaires
Unlimited
Survey customization features
 
Branding customization (logo, colors)
Available
Survey delivery platform: Link, Web
Available
10 customization questions
Use multiple choice, free response, and rating scale questions.
Available
AI Recommended Questions
Available
Templates
Available
Branching logic
Available
Survey collaboration
Available
Surveys integrations
 
4 Surveys free integrations: Slack, Webhooks, Google Sheets, Zapier
Available
Surveys reporting features
 
Results summaries
Available
Question-based visualizations
Available
Answer comparison
Available
Report builder
Available
Report collaboration
Available
Results sharing via link
Available
Surveys data management
 
Results export
Available
Support resources
 
Self-Serve Help Center
Available
Priority Support
Not available
Community
Available
 
 
 
 
 
Growth
$35/mo
Responses
100/mo
Users
3 users
Delighted CX
 
Number of Projects
Unlimited
Use any CX template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
Available
CX survey customization features
 
Branding customization (logo, colors)
Available
Survey delivery platform: Link, Email, Web, Embed, SDK, Kiosk
Available
Custom Email Domain
Not available
Autopilot schedules email survey delivery
Available
Email reminders
Available
Dynamic question personalization via Properties
Available
10 Additional Questions
Available
Conditional Logic
Available
30+ languages for Initial rating question localization
Available
Custom Translations
Not available
CX integrations
 
35+ Free integrations: Slack, Shopify, Zendesk See all
Available
6 Premium integrations: Salesforce, Segment, Hubspot See all
Not available
CX reporting features
 
7 Pre-built reports
Use the Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, and Benchmarks report to understand your feedback. Reports update in real-time.
Available
Trends filter for feedback segmentation
Available
AI-Driven Smart Trends
Available
Alerts for sending feedback to your team
Available
Email Digests
Available
CX marketing features
 
Testimonials
Available
CX data management
 
Results exports
Available
Surveys
 
Number of questionnaires
Unlimited
Survey customization features
 
Branding customization (logo, colors)
Available
Survey delivery platform: Link, Web
Available
10 customization questions
Use multiple choice, free response, and rating scale questions.
Available
AI Recommended Questions
Available
Templates
Available
Branching logic
Available
Survey collaboration
Available
Surveys integrations
 
4 Surveys free integrations: Slack, Webhooks, Google Sheets, Zapier
Available
Surveys reporting features
 
Results summaries
Available
Question-based visualizations
Available
Answer comparison
Available
Report builder
Available
Report collaboration
Available
Results sharing via link
Available
Surveys data management
 
Results export
Available
Support resources
 
Self-Serve Help Center
Available
Priority Support
Not available
Community
Available
 
 
 
 
 
Advanced
$134/mo
Responses
250/mo
Users
5 users
Delighted CX
 
Number of Projects
Unlimited
Use any CX template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
Available
CX survey customization features
 
Branding customization (logo, colors)
Available
Survey delivery platform: Link, Email, Web, Embed, SDK, Kiosk
Available
Custom Email Domain
Not available
Autopilot schedules email survey delivery
Available
Email reminders
Available
Dynamic question personalization via Properties
Available
10 Additional Questions
Available
Conditional Logic
Available
30+ languages for Initial rating question localization
Available
Custom Translations
Not available
CX integrations
 
35+ Free integrations: Slack, Shopify, Zendesk See all
Available
6 Premium integrations: Salesforce, Segment, Hubspot See all
Not available
CX reporting features
 
7 Pre-built reports
Use the Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, and Benchmarks report to understand your feedback. Reports update in real-time.
Available
Trends filter for feedback segmentation
Available
AI-Driven Smart Trends
Available
Alerts for sending feedback to your team
Available
Email Digests
Available
CX marketing features
 
Testimonials
Available
CX data management
 
Results exports
Available
Surveys
 
Number of questionnaires
Unlimited
Survey customization features
 
Branding customization (logo, colors)
Available
Survey delivery platform: Link, Web
Available
10 customization questions
Use multiple choice, free response, and rating scale questions.
Available
AI Recommended Questions
Available
Templates
Available
Branching logic
Available
Survey collaboration
Available
Surveys integrations
 
4 Surveys free integrations: Slack, Webhooks, Google Sheets, Zapier
Available
Surveys reporting features
 
Results summaries
Available
Question-based visualizations
Available
Answer comparison
Available
Report builder
Available
Report collaboration
Available
Results sharing via link
Available
Surveys data management
 
Results export
Available
Support resources
 
Self-Serve Help Center
Available
Priority Support
Not available
Community
Available
 
 
 
 
 
Most popular
Premium
$224/mo
Responses
500/mo
Users
10 users
Delighted CX
 
Number of Projects
Unlimited
Use any CX template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
Available
CX survey customization features
 
Branding customization (logo, colors)
Available
Survey delivery platform: Link, Email, Web, Embed, SDK, Kiosk
Available
Custom Email Domain
Available
Autopilot schedules email survey delivery
Available
Email reminders
Available
Dynamic question personalization via Properties
Available
10 Additional Questions
Available
Conditional Logic
Available
30+ languages for Initial rating question localization
Available
Custom Translations
Available
CX integrations
 
35+ Free integrations: Slack, Shopify, Zendesk See all
Available
6 Premium integrations: Salesforce, Segment, Hubspot See all
Available
CX reporting features
 
7 Pre-built reports
Use the Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, and Benchmarks report to understand your feedback. Reports update in real-time.
Available
Trends filter for feedback segmentation
Available
AI-Driven Smart Trends
Available
Alerts for sending feedback to your team
Available
Email Digests
Available
CX marketing features
 
Testimonials
Available
CX data management
 
Results exports
Available
Surveys
 
Number of questionnaires
Unlimited
Survey customization features
 
Branding customization (logo, colors)
Available
Survey delivery platform: Link, Web
Available
10 customization questions
Use multiple choice, free response, and rating scale questions.
Available
AI Recommended Questions
Available
Templates
Available
Branching logic
Available
Survey collaboration
Available
Surveys integrations
 
4 Surveys free integrations: Slack, Webhooks, Google Sheets, Zapier
Available
Surveys reporting features
 
Results summaries
Available
Question-based visualizations
Available
Answer comparison
Available
Report builder
Available
Report collaboration
Available
Results sharing via link
Available
Surveys data management
 
Results export
Available
Support resources
 
Self-Serve Help Center
Available
Priority Support
Available
Community
Available
 
 

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Ready to get started?

Focus on expansion, Delighted will cover the rest.

We’re excited to help you foster and maintain long-lasting employee and customer retention as you propel your organization forward.

Unlock a $500 credit for your first 12 months. To qualify, you must:

  • Be a pre-Series B company
  • Be ready to use your Delighted credit within the next year
  • Have not received a Delighted credit previously

Apply for the Delighted startups program