All Customer Success Forum posts

Empowering Educators and Students with Zoom’s AI Companion 2.0

Dee_S — Fri, 01 Nov 2024 03:33:24 GMT

Zoom AI Companion 2.0 represents the latest evolution of Zoom’s AI assistant, designed to surface key information, prioritize tasks, and seamlessly transform user interactions across the Zoom ecosystem into actionable insights. With enhanced capabilities, AI Companion 2.0 not only expands context and synthesizes information but also helps users streamline their workflows, giving them more time to focus on impactful work and foster meaningful connections with team members.

One standout feature within Zoom Meetings is Ask AI Companion Questions. This tool enables users to access a convenient side panel during a Zoom meeting, providing real-time support and context-specific assistance. Here are just a few of the many valuable applications this feature offers to the education sector:

For Educators:
1. Use the Zoom AI Companion to stay updated on ongoing discussions.
2. Instantly create study guides highlighting key topics directly from meeting transcripts.
3. Generate quizzes with answer keys based on lecture content to reinforce learning.
4. Plan for upcoming lectures by gathering relevant information and insights.
5. Develop a list of engaging questions, interactive games, or storytelling prompts to enhance student participation.

For Students:
1. Catch up on or summarize the lecture at any point to stay engaged.
2. Extract anecdotes shared during the discussion to deepen understanding.
3. Get quick definitions for acronyms or jargon used throughout the lecture.

With AI Companion 2.0, users have access to a versatile personal assistant, making it easier to navigate both work and study environments effectively. By automating tasks and offering tailored support, AI Companion empowers users to maximize their productivity and focus on what matters most.

Zoom Contact Center Webinar Series

EmersonS — Thu, 31 Oct 2024 21:59:42 GMT

Join us for an insightful dedicated webinar series aimed at enhancing your Zoom Contact Center experience! In these sessions, we will review our latest quarter releases, showcasing innovative features designed to streamline processes and improve your customer interactions.

Our expert team will provide a live demo, guiding you through the setup of these new tools and demonstrating how they can be seamlessly integrated into your existing systems. You'll learn best practices for maximizing their potential, empowering your agents, and elevating the overall customer experience.

Whether you're looking to boost efficiency, improve customer satisfaction, or simply stay ahead of the curve, this webinar is essential. Don't miss this opportunity to transform your contact center with the latest advancements in technology!

Key Takeaways:

Overview of new features and enhancements from the latest quarter
Step-by-step demo on setting up and utilizing new tools
Tips for optimizing your contact center operations
Q&A session to address your specific needs and inquiries

Reserve your spot today and take the first step towards revolutionizing your contact center experience!

Re: Zoom: Customizing Line Keys and Position Settings

Bri — Thu, 31 Oct 2024 21:51:00 GMT

Appreciate you sharing this, @Tash_Balaguer 🤓

Re: Zoom: Customizing Line Keys and Position Settings

Dee_S — Thu, 31 Oct 2024 21:47:30 GMT

This is really good to know, thanks for sharing Tash!

Zoom: Customizing Line Keys and Position Settings

Tash_Balaguer — Thu, 31 Oct 2024 20:25:02 GMT

At Zoom, we offer the capability to customize your line keys and position settings with ease.

If you possess a desk phone that supports multiple lines, you can personalize the line keys displayed on the device, which is particularly beneficial if you manage multiple or shared lines. For line keys linked to your direct numbers, you have the option to modify the order, outbound caller ID, and alias. For line keys associated with shared lines, you can adjust the order or alias.

Once you have completed customizing your line keys in the Zoom web portal, your desk phone will automatically reboot to implement the changes, provided it supports multiple line keys. Additionally, you can customize your line keys and positions by importing a CSV file.

Below, I have outlined the steps for accessing the line key settings both as an Admin and as a User.

If you are a Zoom Phone admin, you can access line key settings for phone users' desk phones or common area phones.

Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
In the navigation menu, click Phone System Management then Users & Rooms.
Click the Users or Common Area Phones tab.
Click the name of the phone user or common area phone.
Click the User Settings or Settings tab.
In the Keys & Positions section, click View or Edit.
Click Manage Keys.

As a phone user, you can access line key settings for your own desk phones.

Sign in to the Zoom web portal.
Click Phone.
Click the Settings tab.
In the Keys & Positions section, click View or Edit.
Click Manage Keys.

You may be curious about the prerequisites for utilizing Zoom Phone Certified Hardware, check the below list for additional information.

Desk phones must support TLSv1.2 to work with Zoom Phone.
You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the tables below to download it. Starting October 2021, the Firmware supported column states the release date of the firmware.
To see firewall rules for zero-touch provisioning, refer to the firewall rules for Zoom Phone.

At Zoom, we provide a versatile platform that enables seamless integration with your existing physical phone systems.

Zoom and Microsoft Teams: A Powerful Partnership for Modern Workflows

crissyd — Wed, 30 Oct 2024 23:56:30 GMT

At Zoom, we understand the value of integrating seamlessly with Microsoft’s tools to offer a unified, collaborative experience. Through the Zoom Workplace bundle, we provide powerful features that enhance productivity, streamline workflows, and increase employee engagement across Microsoft platforms. Our AI-driven platform also combines communication, employee engagement, and productivity into a single solution, elevating your collaboration capabilities and enhancing user workflows both within and beyond the Microsoft ecosystem.

Key Zoom-Microsoft Integrations:

Zoom for Teams and Outlook
With the Zoom app in Microsoft Teams, users can initiate Zoom calls, check voicemails, use SMS, record calls and even create Zoom meetings directly within Teams. Integration with Microsoft Exchange and Outlook further streamlines workflows, allowing users to manage email, calendars and meetings without switching applications. Leveraging our AI Companion, users can now use Smart Compose to draft emails directly in the Zoom client.
Unified Document Collaboration
Users can share and co-author Office 365 documents directly within Zoom meetings, empowering real-time collaboration on Word, Excel, and PowerPoint. By assigning live editing rights to all meeting participants, teams can seamlessly brainstorm and edit documents, creating a faster and more productive workflow. No more sending files back and forth, just join a Zoom Meeting and everyone can co-author at the same time.
Whiteboard and Document Management
Zoom Whiteboards integrate effortlessly with Teams, making it easy to share brainstorming sessions. With the new Zoom Docs, ongoing project documentation is consolidated into a single source of truth, accessible from Zoom, Teams, or Outlook.
Workvivo for Engagement
Integrating seamlessly with Microsoft's productivity suite, Workvivo creates a unified space where communication, collaboration, and engagement are all connected. With this, users can easily start Teams chats from their Workvivo profiles and return to Teams with a quick click in the app bar, live Teams-hosted streams can be accessed directly within Workvivo and do cross-platform posting to reach employees wherever they are. With SharePoint integration, Workvivo enables quick searches across folders for documents, presentations and files, making retrieval fast and efficient.
Zoom Rooms and Workspace Reservations
Zoom Rooms work smoothly with Microsoft Teams, letting users schedule, join and manage meetings from either platform. Workspace Reservations allow users to book desks and rooms via Outlook and get check-in reminders through Teams, bridging remote and in-office experiences for hybrid work.

Through these integrations, Zoom offers an all-in-one collaboration platform, blending Zoom’s user-friendly interface with the essential tools of Microsoft. Our approach is simple: whether users prefer Zoom or Microsoft, they can work within one consistent framework, maximizing productivity and engagement.

We’re just getting started so watch out for even more innovations that make Zoom and Microsoft the perfect pairing for hybrid work.

Zoom Recording Glitch and Technical Support

rseline — Sat, 26 Oct 2024 16:43:39 GMT

Zoom recording settings are failing over and over again - with the most serious occurring yesterday. A one hour session recorded with a senior US government official for distribution and an announcement is "corrupted" and cannot be located. We have evidence it was recorded by not just observing the prompt and hearing it for the start and finish of the recording, but with the addition of the linked app - READ AI - showing a recording and a transcript accordingly. However READ AI is not allowing us to access our own information without paying an additional fee.

In turn, Zoom Technical Assistance has sent us 6 different emails with 3 different tickets, from 5 different Zoom employees - and the latest being an email saying our ticket has been "closed".

With apologies for this bold statement but what the F is going on with Zoom and its engineering-technical situation? We have been on 10 recorded work sessions over the past month - some on our account, some on others - and anywhere from 45-60 minutes into the sessions, Zoom recording just shuts itself off.

Anyone in the community much less Zoom leadership care to address this urgently and appropriately?

Re: Accidentally Clicked Educator Account

Bri — Fri, 25 Oct 2024 19:01:45 GMT

Hi @TrongNguyen 👋 Can you follow the steps outlined here?

Accidentally Clicked Educator Account

TrongNguyen — Fri, 25 Oct 2024 09:09:33 GMT

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

Re: Zoom Phone Admin training or recorded webinars

MGSR — Thu, 24 Oct 2024 15:02:41 GMT

Hello @jocho,

Welcome to the Zoom Community! We're glad to have you here.

You may check this resource for Getting started with Zoom Phone (admin).

We also have an upcoming Zoom Phone User Training webinar for free happening today at 11am PDT that you may want to check out.

Please let us know if you need further assistance.

Obtener reporte de inscritos

OnlifeAcademy — Wed, 23 Oct 2024 23:12:52 GMT

Hola, su ayuda por fa, requiero obtener los datos de las personas que se inscribieron al curso. previamente diligenciaron el formulario de registro, pero no se donde lo obtengo (no es el de record de reunión, ese ya lo tengo)

Zoom Phone Admin training or recorded webinars

jocho — Wed, 23 Oct 2024 21:00:08 GMT

Hi, I was found a couple of Zoom Phone admin training links that lead me here, but they were well in the past. Are there Zoom Phone Admin training webinars scheduled in the future? Or, do recordings exist of past trainings that I could access?

Re: Accidentally Clicked Educator Account

Miasse — Wed, 23 Oct 2024 06:46:40 GMT

I also mistakenly checked it, and I cannot fill up the information needed as I am not an educator what should I do?

Re: Accidentally Clicked Educator Account

Miasse — Wed, 23 Oct 2024 06:45:53 GMT

I also clicked it mistakenly what shoud I do I cannot fill up the information needed because I am not an educator

Re: Subtítulos y Subtítulos Traducidos: haciendo tus reuniones más comprensibles

mugisha-bonheur — Tue, 22 Oct 2024 22:12:48 GMT

leo-rocker

Re: Elevate Your Zoom Experience: Explore Our New Digital Customer Success Hub

Bri — Mon, 21 Oct 2024 19:51:36 GMT

This sounds extremely beneficial for our community users! Check it out, Zoomers 🤓

How to Increase youtube Live video Qulity to 1080p from Zoom starting Live streams

KaweeshaAvindu — Mon, 21 Oct 2024 10:07:22 GMT

Re: Leveraging Zoom Clips for Effective Business Communication and Collaboration

GinaCatalyst — Mon, 21 Oct 2024 01:17:27 GMT

Any tips for shooting a zoom clip on one's laptop, in the correct RATIO so it can easily be shared on social media platforms in the correct ratio without editing? Right now, I understand that if I record a video or clip on zoom it cannot be viewed on a mobile phone. Thks

Elevate Your Zoom Experience: Explore Our New Digital Customer Success Hub

iambobsat — Fri, 18 Oct 2024 17:04:36 GMT

We’re thrilled to announce our Zoom Digital Customer Success Hub your go-to resource for a comprehensive array of training and engagement opportunities. This hub houses everything from open office hours and live training sessions to webinars and on-demand content, all designed to enhance your experience with Zoom. Our goal is to empower you throughout your journey, ensuring you have the tools and knowledge to succeed.

In the Digital Customer Success Hub, you’ll discover best practices to maximize your use of Zoom’s features. We’re committed to fostering a supportive community where you can engage with our experts, learn from fellow users, and access resources tailored to your needs. This hub is more than just a collection of events; it's a community designed to drive your success and help you overcome any challenges you encounter.

🌟 Featured Events:

Zoom Phone User Training every Thursday
Zoom Contact Center Admin Training
Monthly What's New at Zoom and Open Office Sessions
Zoom Welcome Tour twice a month to kickstart your onboarding journey

These are just a few of the many sessions available to help you navigate and utilize our products effectively. You can also use the search and filter option to narrow down and find the specific event you’re looking for! We encourage you to explore the hub, register for events, and take full advantage of this valuable resource. Together, we can elevate your Zoom experience and achieve great results!

Re: Expecting a VIP in the office? Try using Visitor Management

Bri — Wed, 16 Oct 2024 18:00:20 GMT

This is extremely informative! Thanks for sharing with the community, @lancetlc 😎